Technical Customer Success Manager

Cloudinary

Technical Customer Success Manager building relationships with enterprise customers at Cloudinary. Aiding adoption of Image and Video API while collaborating with Sales, Support, and R&D teams.

Posted 7/24/2026full-timeSan Jose • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise customer relationships within a SaaS environment, focusing on customer success, product adoption, and renewal strategies. Proficient in utilizing customer data and health metrics to enhance engagement and drive successful outcomes.

Highest-signal resume keywords

Customer Success ManagementTechnical Customer SuccessSaaS PlatformsCustomer CommunicationRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansProduct Adoption MetricsRenewal NegotiationsAPIsWeb TechnologiesCloud-Based Applications

Soft Skills

Strong CommunicationHighly OrganizedSelf-MotivatedCollaborative

Tools & Technologies

CRM PlatformsCustomer Success Platforms

Industry Keywords

Enterprise CustomersPost-Sales JourneyTechnical StakeholdersCustomer EngagementCustomer Feedback

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage a portfolio of enterprise customers throughout their post-sales journey.
Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
Develop and execute customer success plans to increase product adoption and support successful renewals.
Identify customer growth opportunities and partner with Account Managers to support expansion conversations.
Escalate customer issues when appropriate and coordinate with internal teams to drive timely resolution.
Capture customer feedback and share relevant insights with Product and Engineering teams.
Maintain accurate customer account information, success plans and activity within CRM and Customer Success platforms.

Requirements

What you’ll need

3+ years' experience in Customer Success or Technical Customer Success within a SaaS environment.
Experience managing big enterprise customer relationships and supporting successful renewals.
Technical aptitude with experience working with SaaS platforms: APIs, web technologies or cloud-based applications.
Experience working with technical stakeholders, including developers, architects or engineering teams.
Experience conducting renewal negotiations from the technical side with the Sales Representative
Strong customer communication and relationship management skills.
Comfortable using customer data and health metrics to prioritize engagement and improve adoption.
Highly organized with the ability to manage multiple customer accounts simultaneously.
Self-motivated, collaborative and focused on delivering an excellent customer experience.
Willingness to travel up to 20% as required.

Benefits

Comp & perks

Awesome technology
Top-talent peers
100% sponsored medical, dental, and vision plans for employees & family
HSA company contribution
Matching 401k program
Robust vacation & wellness policy
Annual development stipend
Catered lunches or a food stipend