Cloudinary

Customer Success Manager

• Helping customers with different requests (through various channels)
• Being the link between our partners and customers
• Establishing and managing positive relationships with customers as well as co-workers and supervisors

Airline Customer Success Advisor, English

Marketing

• Responsible for managing and optimizing the asset remarketing strategy for designated sales ensuring the effective sale of repossessed vehicles.
• Focus on driving profitability, improving conversion rates, and executing remarketing strategies through a variety of channels, including wholesale and online auctions.
• Collaborate with internal teams to develop pricing strategies, improve processes, and ensure compliance with company policies and industry regulations.
• Develop and execute asset remarketing strategies for the assigned region to maximize the profitability of vehicle sales through various channels such as wholesale, retail, and online auctions.
• Manage and track the movement of assets within the region, ensuring accurate documentation, proper pricing, and timely listing of vehicles for sale.
• Analyze market conditions and trends to inform pricing strategies and optimize asset recovery, ensuring competitive pricing while meeting company objectives.
• Collaborate with internal teams, such as inventory management, pricing, and marketing, to ensure that vehicles are properly prepared for sale and aligned with regional market demand.
• Coordinate the sale of assets through appropriate remarketing channels, including physical and online auctions, dealerships, or direct sales, to maximize vehicle recovery rates.
• Monitor asset performance by tracking recovery rates, sale times, and other key performance indicators (KPIs), identifying opportunities for process improvements and adjustments to sales strategies.
• Build and maintain strong relationships with external partners, including auction houses, dealerships, and remarketing platforms, to ensure the optimal sale of assets in the region.
• Ensure that all vehicles are properly documented, including maintenance records, vehicle history, and any necessary legal documents, prior to remarketing.
• Provide guidance and recommendations to internal stakeholders on strategies for vehicle pricing, condition, and marketing to optimize asset value.
• Prepare reports on asset remarketing performance, providing insights on sales results, market trends, and opportunities for improvement to senior management.

Regional Asset Remarketing Auction Manager – Southeast Region

Sales

• Manages a diverse market to drive loan application volume and foster strong dealer partnerships
• Ensures consistent achievement of sales targets
• Leads training and development initiatives
• Conducts regular dealer visits to enhance engagement and ensure compliance
• Analyzes dealer performance data to identify growth opportunities
• Provides training and coaching to dealership teams
• Collaborates with cross-functional teams to resolve dealer issues
• Represents the company at dealer events and conferences

Dealer Sales Manager

Backend Engineer

• Serve as the go-to expert on everything related to the team’s services and infrastructure. Work closely with product managers. Learn and be able to reason about the existing code base on demand, deriving insights quickly and managing context switches effectively.
• Stay focused on business goals and customer delight. Ensure we deliver features that move the needle and are implemented efficiently and iteratively.
• Collaborate with developers to uphold high coding standards and work with our architects’ forum to ensure solutions are scalable and aligned with our platform vision. Utilize code generation tools for a larger impact.
• Identify areas for improvement and propose meaningful enhancements. Acknowledge customer feedback and incorporate your ideas to refine our solutions.

Staff Backend Engineer – Assets

Ecommerce

• Ship meaningful improvements to the AssetLink app, personally. You’ll write production code, make architectural calls, and own end-to-end delivery for the highest-impact adoption blockers.
• Make AssetLink feel Shopify-native: embedded Admin UX expectations, app architecture patterns, APIs/webhooks, permissions, and operational readiness that meet Plus / enterprise standards.
• Work closely with our partners at Shopify and key ecosystem technology and service partners to align on roadmaps, integration patterns, and joint customer needs with a bias toward what can be shipped.
• Run tight feedback loops with Plus merchants, enterprise brands, and agencies to turn real implementation pain into scoped work, shipped improvements, and repeatable enablement.
• Own reliability and KTLO: observability, runbooks, safe rollout strategies, and supportability so the app scales without becoming an escalation magnet.
• End-to-end technical ownership of Cloudinary’s AssetLink Shopify app, from architecture and development through releases, upgrade paths, monitoring, and ongoing operations.
• Shopify integration architecture and roadmap, defining the technical direction for Admin extensions, theme components, and workflow/automation touchpoints that drive adoption.
• Customer/partner technical leadership. Lead technical discovery, architecture workshops, and design reviews with strategic customers, agencies, and Shopify/partner engineering teams.
• Field-to-product signal. Translating ecosystem feedback into crisp requirements and tradeoffs for Product and Engineering; advocate for the right platform investments that unlock Shopify-scale integrations.
• Ecosystem enablement. Produce reference architectures, implementation guides, and agency playbooks that reduce time-to-value and make Cloudinary repeatable in Shopify builds.
• Team evolution. Operate as the single technical owner initially, and help define the roles, operating model, and hiring plan as adoption grows.

Lead Solutions Architect, Shopify Ecosystem

Account Executive

• Own the development and execution of a strategic target account list, and generate self-sourced, net-new global opportunities from executive engagement through close.
• Lead complex, multi-threaded, long-cycle global deals across stakeholders, business units, and partners.
• Build and continuously refine a strategic account list in collaboration with SDR, RevOps, and Alliances, with clear penetration and expansion strategies per account.
• Build ROI-driven business cases that tie Cloudinary’s platform to measurable outcomes.
• Orchestrate cross-functional teams across GTM, Product, Pricing, Alliances, Marketing, and Professional Services to advance priority deals.
• Proactively generate an executive-level pipeline through direct outbound engagement, partner collaboration, and whitespace account penetration, with the expectation to self-generate the majority of the pipeline.
• Maintain accurate forecasting and disciplined pipeline management aligned to a $1.2M+ ARR quota.
• Engage C-suite stakeholders as a trusted advisor within strategic enterprise accounts.
• Champion a culture of customer value, accountability, and operational excellence.

Strategic Account Executive

Operations

• Day to day supervision of the travel advisor team
• Real time monitoring omnichannel communication
• Escalation for issues and questions
• Queue management and task distribution
• Customer resolution search
• Provide back-up assistance during high volume
• Optimizing scheduling and staffing levels
• Quality assurance
• Training and process development
• Special projects, requests
• Build and maintain traveler relationships, most importantly trust.
• Consistently demonstrate thorough knowledge of clients travel program, policy, travelers, and unique features.
• Develop strong rapport with supplier partners and always maintain a high level of professionalism
• Exceed service level targets and track KPI’s
• Ensure client and customer objectives are being met.

Supervisor, Global Travel Operations

Customer Advocate

• Serve as the day-to-day point of contact for travelers and travel managers, offering support and guidance on travel-related inquiries.
• Assist travelers in navigating our platform, troubleshooting issues, and ensuring a positive user experience.
• Maintain accurate records of client interactions, issues, and resolutions.
• Proactively reach out to travelers to gather feedback, understand their challenges, and identify opportunities for improvement.
• Provide recommendations on optimizing travel plans and utilizing available features.
• Address customer issues and concerns in a timely and effective manner, collaborating with internal teams to find resolutions.
• Ensure a high level of client satisfaction by going above and beyond to meet their needs.
• Build and maintain relationships with key suppliers that aid in servicing joint travelers.
• Work closely with sales, operations, and customer success teams to ensure a cohesive and positive client experience.
• Provide insights and feedback to contribute to the continuous improvement of our services.

Corporate Travel Customer Success Advocate

Financial Planning and Analysis

• Contribute to timely consolidated financial closings.
• Work on annual financial planning process and oversee accounting activities.
• Assist with external accounting audit and preparation of financial statements.
• Update and implement business policies and accounting practices.
• Participate in preparation of financial performance.
• Ensure provision of financial reports for stakeholders.
• Uphold internal controls and financial operating policies.

Finance Manager

• Serve as the day-to-day point of contact for travelers and travel managers, offering support and guidance on travel-related inquiries.
• Subject Matter Expert in all Solutions Travel tools and offerings.
• Assist travelers in navigating our platform, troubleshooting issues, and ensuring a positive user experience.
• Maintain accurate records of Customer interactions, issues, and resolutions.
• May participate in Customer quarterly business review meetings, prospect meetings and other Customer facing touch points.
• Proactively reach out to travelers to gather feedback, understand their challenges, and identify opportunities for improvement.
• Provide recommendations on optimizing travel plans and utilizing available features.
• Maintain atmosphere of continuous improvement.
• Establish and track key performance indicators (KPIs) for the Client Success Team.
• Address customer issues and concerns in a timely and effective manner, collaborating with internal teams to find resolutions.
• Ensure a high level of Customer satisfaction by going above and beyond to meet their needs.
• Collaborate with internal departments to address client needs and enhance the overall client experience.
• Build and maintain relationships with key suppliers that aid in servicing joint travelers.
• Work closely with sales, operations, and customer success teams to ensure a cohesive and positive Customer experience.
• Provide insights and feedback to contribute to the continuous improvement of our services.
• Collaborate with team members to develop and implement effective client management strategies.
• Supports onboarding and training of new employees.

Corporate Travel Customer Success Advocate, Lead – APAC

Account Manager

• Build and maintain strong relationships with assigned clients
• Conduct regular check-ins to assess client and traveler satisfaction
• Oversee the development and execution of client onboarding and travel strategies
• Act as a key escalation point for high-profile client issues
• Develop and implement travel program strategies that align with client goals
• Analyze market trends and client feedback to identify opportunities for service improvement
• Establish and monitor key performance indicators to measure the success of client service level agreements
• Work closely with other departments to ensure a coordinated approach to client satisfaction
• Client on boarding and product implementation, maintenance, and training

Global Travel Account Manager

• Serve as the day-to-day point of contact for travelers and travel managers, offering support and guidance on travel-related inquiries.
• Subject Matter Expert in all Solutions Travel tools and offerings.
• Assist travelers in navigating our platform, troubleshooting issues, and ensuring a positive user experience.
• Maintain accurate records of Customer interactions, issues, and resolutions.
• May participate in Customer quarterly business review meetings, prospect meetings and other Customer facing touch points.
• Proactively reach out to travelers to gather feedback, understand their challenges, and identify opportunities for improvement.
• Provide recommendations on optimizing travel plans and utilizing available features.
• Maintain atmosphere of continuous improvement.
• Establish and track key performance indicators (KPIs) for the Client Success Team.
• Address customer issues and concerns in a timely and effective manner, collaborating with internal teams to find resolutions.
• Acts as a point of escalation and acting supervisor when manager is unavailable.
• Ensure a high level of Customer satisfaction by going above and beyond to meet their needs.
• Collaborate with internal departments to address client needs and enhance the overall client experience.
• Build and maintain relationships with key suppliers that aid in servicing joint travelers.
• Work closely with sales, operations, and customer success teams to ensure a cohesive and positive Customer experience.
• Provide insights and feedback to contribute to the continuous improvement of our services.
• Collaborate with team members to develop and implement effective client management strategies.
• Supports onboarding and training of new employees.

Corporate Travel Customer Success Advocate, Lead

Director

• Drive mindshare across Akamai partner ecosystems that help establish GTM activities in North America
• Promote Cloudinary + Akamai partnership advantages with shared customer wins to foster strong, long-term relationships with Akamai partner sales and technical teams.
• Drive Quarterly Business Reviews and other ongoing executive engagements with Akamai partners, measuring performance against growth targets
• Collaborate with Cloudinary Product Marketing to create the required collateral for Akamai partnership to support GTM initiatives
• Collaborate with Cloudinary Channels & Alliance organization to help build preferences for Cloudinary offerings inside Akamai partners and Akamai partner ecosystems
• Recruit executive sponsors and key executive supporters within Akamai partners and Cloudinary to create a strong alignment structure.
• Maintain a collaborative technical relationship that helps optimize and foster support for Cloudinary’s roadmap capabilities
• Collaborate with cross-functional teams, including Channels & Alliances, Sales, Marketing, and Product, to develop and implement enablement programs and joint marketing campaigns that drive sales opportunities
• Work collaboratively with Akamai partners and Cloudinary teams to define strategic accounts and joint account planning targets, to support proactive business development.
• Track, analyze, and report on key performance metrics and pipeline activities for internal stakeholders, including executive leadership, to drive data-driven decision-making and optimize Akamai partner performance.

Strategic Technology Partner Director

Bookkeeper

• Full-cycle bookkeeping, including preparation of periodic financial reports.
• Ongoing work with banks, including bank and credit card reconciliations.
• Work with local and foreign vendors, including invoice processing and payments (MASAV, bank transfers).
• Ongoing and annual reporting to authorities (VAT, Income Tax).
• Monthly closing of the books, including preparation of reports for the CPA and performing analytical reviews.
• Handling complex journal entries and end-of-period accruals (intercompany reconciliations, accrued expenses, prepaid expenses, fixed asset management).

Airline Customer Success Advisor, English

Regional Asset Remarketing Auction Manager – Southeast Region

Dealer Sales Manager

Staff Backend Engineer – Assets

Lead Solutions Architect, Shopify Ecosystem

Lead Solutions Architect, Shopify Ecosystem

Strategic Account Executive

Supervisor, Global Travel Operations

Corporate Travel Customer Success Advocate

Finance Manager

Corporate Travel Customer Success Advocate, Lead – APAC

Global Travel Account Manager

Corporate Travel Customer Success Advocate, Lead

Strategic Technology Partner Director

Senior Bookkeeper – Contract