Cloudinary

Technical Customer Success

• Manage a portfolio of enterprise customers throughout their post-sales journey.
• Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
• Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
• Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
• Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
• Develop and execute customer success plans to increase product adoption and support successful renewals.
• Identify customer growth opportunities and partner with Account Managers to support expansion conversations.
• Escalate customer issues when appropriate and coordinate with internal teams to drive timely resolution.
• Capture customer feedback and share relevant insights with Product and Engineering teams.
• Maintain accurate customer account information, success plans and activity within CRM and Customer Success platforms.

Technical Customer Success Manager

Account Executive

• Drive Sales Excellence: Lead a robust sales pipeline from prospecting to closure, consistently exceeding a $1,500,000 annual revenue quota.
• Win New Business: Leverage innovative sales approach to acquire net-new Fortune 500 enterprise customers and establish long-term partnerships.
• Deliver Accurate Forecasts: Provide reliable monthly, quarterly, and annual sales revenue forecasts, ensuring predictability and accountability in your pipeline.
• Build Critical Plans: Develop comprehensive territory and go-to-market strategies to maximize sales results and market penetration.
• Own Pipeline Generation: Take ownership of all pipeline generation activities, collaborating with Sales Development, Channels & Alliances, and Marketing/Demand Generation teams to drive lead quality and volume.
• Be a Brand Ambassador: Represent the Cloudinary brand with professionalism and enthusiasm at key industry events and customer engagements.
• Ensure Client Success: Partner with Client Success, Sales Engineering, and Product teams to deliver outstanding outcomes and build lasting relationships with clients.
• Showcase Solutions: Present Cloudinary’s features and benefits in a compelling way, both in-person and online, tailored to the unique needs of each prospect.

Senior Account Executive

Counselor

• Deliver excellent customer service while meeting performance and service quality targets
• Inform, advise, and assist customers while following established procedures
• Act as a brand ambassador and promote Air France products and services, as well as those of airline and non-airline partners
• Build customer loyalty and foster strong customer relationships
• Upsell and generate additional sales

Customer Service Advisor

Director

• Identify, recruit, enable and manage long-term relationships with channel and alliance partners (Regional SIs, VARs, Referral Partners, Tier 1 ISV partners etc.) to support business goals and to execute channel and Alliance strategies in the Nordics and Benalux.
• Develop a deep understanding of partner business models, needs, and challenges including an understanding of our mutual customers’ needs.
• Lead executive business planning with strategic partners including annual business plans, quarterly business reviews, executive sponsorship and joint pipeline development.
• Drive consistent and predictable Partner bookings through joint business planning and ongoing partner enablement, working closely with the Nordics and Benalux Sales team.
• Develop a deep understanding of Cloudinary’s platform, service and offering in order to support channel partners in sales and integration efforts.
• Create and drive the overall channel strategy and prioritization plan, strengthening Cloudinary’s position as the thought leader for DAM, image, and video management with Cloudinary’s partners in the region.
• Formulate, implement and review nurturing and growth programs. Work with Cloudinary’s direct sales, customer success, and marketing teams to position Cloudinary & our partners within strategic opportunities.

Channel and Alliance Director – Nordics, Benelux

AI Research Scientist

• Research and develop novel AI-based solutions for image and video understanding, generation, transformation, and optimization.
• Explore and evaluate the latest advances in Generative AI and multimodal models, and identify practical applications for Cloudinary products.
• Train, fine-tune, evaluate, and optimize large-scale AI models and pipelines.
• Design scalable approaches for serving AI models efficiently in production environments handling billions of assets.
• Prototype new ideas rapidly and collaborate with engineering teams to bring research innovations into production.
• Investigate opportunities to create proprietary models, unique workflows, and differentiated AI capabilities.
• Stay up to date with the rapidly evolving AI ecosystem, including open-source and commercial foundation models.
• Collaborate across research, engineering, and product teams to define future AI-driven experiences and capabilities.
• Help shape the technical direction of Cloudinary’s AI initiatives.

Senior AI Researcher

Backend Engineer

• Serve as the go-to expert on everything related to the team’s services and infrastructure. Work closely with product managers. Learn and be able to reason about the existing code base on demand, deriving insights quickly and managing context switches effectively.
• Stay focused on business goals and customer delight. Ensure we deliver features that move the needle and are implemented efficiently and iteratively.
• Collaborate with developers to uphold high coding standards and work with our architects’ forum to ensure solutions are scalable and aligned with our platform vision. Utilize code generation tools for a larger impact.
• Identify areas for improvement and propose meaningful enhancements. Acknowledge customer feedback and incorporate your ideas to refine our solutions.

Staff Backend Engineer – Media Management

Vice President

• Define and execute Cloudinary’s global support strategy, driving customer satisfaction, retention, and operational excellence.
• Lead and scale a high-performing global organization across multiple regions, developing leaders and building a culture of accountability, collaboration, and continuous improvement.
• Drive the transformation of Support through AI, automation, self-service, and knowledge management to improve efficiency, customer experience, and scalability.
• Establish and optimize operational processes, support engineering practices, escalation management, and service delivery across a follow-the-sun model.
• Own support performance through data and metrics, including CSAT, SLA attainment, quality, productivity, deflection, and operational efficiency.
• Partner cross-functionally with Engineering, Product, Customer Success, Solutions Engineering, Professional Services, Sales, and Marketing to resolve customer challenges and influence product improvements.
• Represent the voice of the customer at the executive level, using customer insights to shape product strategy and business priorities.

VP, Global Support

• Build the surfaces agents call directly: API-first account provisioning, machine-to-machine authentication, scoped credentials, and agent-level identity and attribution.
• Own our MCP (Model Context Protocol) servers and an agent-first CLI — let coding agents and LLMs discover and invoke Cloudinary reliably, engineered for agentic callers: token-efficient tool schemas, machine-parseable output, and loud, actionable failures instead of silent ones.
• Harden the agent media path — make upload and core media operations reliable for non-human callers, eliminating the ambiguity and silent-failure modes that cause agents to drop off mid-task.
• Make agent behavior measurable — partner on the instrumentation, signals, and attribution that tell us whether agents are succeeding.
• Work across a polyglot backend — Node.js/TypeScript for the agent tooling layer, with Ruby/Rails and Go in the core platform.
• Ship, measure, iterate — prototype quickly, dogfood the experience, and represent the agent's perspective in every design decision. Work closely with Product, Ecosystem, and Discoverability across the AX team.

Staff Backend Engineer – Agent Experience

Marketing

• Establish and maintain strong vendor relationships
• Oversee vendor qualification procedures, onboarding processes, and contract negotiation
• Drive high-level vendor management strategies
• Manage product schedules, budgets, and objectives
• Analyze business and financial results
• Evaluate vendor services and products
• Develop and implement action plans based on analysis
• Conduct regular audits
• Resolve conflicts or issues promptly
• Guide and implement innovative marketing and merchandising initiatives
• Review and approve vendor invoices
• Train and mentor team members
• Serve as the initial point of contact for new and existing vendors
• Generate and execute innovative ideas to improve vendor relationships

Senior Manager, Asset Remarketing

Business Intelligence Analyst

• Develop and maintain client-facing reporting packages that provide visibility into corporate travel program performance.
• Analyze travel spend across air, hotel, rail, and ground transportation categories.
• Create reports highlighting booking trends, traveler behavior, supplier utilization, and program compliance.
• Support quarterly business reviews (QBRs) and executive client meetings with data-driven insights.
• Identify opportunities to improve travel policy compliance, adoption, savings, and traveler experience.
• Translate travel data into recommendations that help clients optimize their programs.
• Analyze booking data from Online Booking Tools (OBTs), Global Distribution Systems (GDS), expense platforms, and internal reporting systems.
• Monitor key travel metrics including: Total travel spend, Booking volume, Advance purchase behavior, Online booking adoption, Policy compliance, Airline and hotel utilization, Savings opportunities, Unused ticket activity, Traveler engagement, Agent-assisted versus self-service bookings.
• Identify trends, anomalies, and opportunities through data analysis.
• Provide actionable recommendations to internal teams and clients.
• Develop reporting to measure TMC operational performance and service delivery.
• Track key operational metrics including: Service Level Agreement (SLA) performance, Agent response times, Call/email/chat volumes, Ticketing activity, Queue performance, Customer satisfaction trends, After-hours support activity, Escalation trends.
• Partner with Operations leadership to identify process improvements and efficiency opportunities.
• Create dashboards that provide real-time visibility into operational health.
• Analyze airline, hotel, and rental car performance to support supplier strategy.
• Monitor negotiated contract performance and utilization.
• Support supplier reviews with data-backed insights.
• Build and maintain dashboards using tools such as Power BI, Tableau, or similar business intelligence platforms.
• Create automated reporting solutions to improve efficiency and reduce manual processes.
• Validate data accuracy across multiple travel technology platforms.

Reporting Analyst

Financial Planning and Analysis

• Support the company’s Annual Operating Plan (AOP), long-range planning, and rolling forecast processes, ensuring alignment between strategic priorities and resource allocation.
• Own company-wide cash flow Annual Budget, forecasting and liquidity planning, including monthly, quarterly, annual, and long-term projections.
• Develop and maintain integrated financial models covering P&L, balance sheet, cash flow, working capital, and key SaaS operating metrics.
• Drive scenario planning, sensitivity analysis, and risk assessments to support executive decision-making and strategic initiatives.
• Consolidate departmental forecasts into company-wide financial outlooks and evaluate risks and opportunities against plan.
• Partner with FinOps, Revenue Operations, GTM, and Business Analysis teams to improve revenue-to-cash visibility, collections forecasting, and cash predictability.
• Monitor and analyze key working capital drivers, including DSO, collections performance, and balance sheet cash impacts.
• Lead monthly and quarterly Budget vs. Actual (BvA) and Forecast vs. Actual (FvA) analyses, providing clear insights into business performance and cash flow trends.
• Partner with functional leaders to support operating expense planning, investment evaluations, and resource allocation decisions.
• Own and report on key SaaS operating metrics, including NRR, Gross Retention, CAC, CAC Payback period, Gross Margin, Operating Margin, Rule of 40, and Free Cash Flow.
• Prepare executive, Board, and investor-ready financial reporting materials, translating complex financial information into actionable insights.
• Drive continuous improvement of FP&A processes, forecasting methodologies, governance, and financial systems to support scalability and IPO readiness.
• Collaborate closely with Accounting, ARR Reporting & Analysis, Procurement, RevOps, and other business partners to ensure consistency across planning, reporting, and operational processes.
• Support strategic initiatives, ad hoc analyses, and special projects that influence company growth and long-term value creation.

Senior FP&A Manager – Contract

• As part of a team dedicated to the clientele of a major French luxury house, you will deliver a unique experience to each client, consistent with the brand's promise of excellence.
• Inform, advise and assist clients throughout their journey (information about products and the House, orders and deliveries, after-sales service, sample requests)
• Build a privileged relationship with your clients
• Handle telephone reception and after‑sales service for the couture house's boutiques
• Communicate practical information (product availability, opening hours, access, ...)
• Start date: June 1. Paid theoretical and practical training: 3 weeks

Trilingual Customer Service Advisor, Norwegian, English, French

• Au sein d’une équipe dédiée à la clientèle d’une grande maison de luxe française, vous ferez vivre à chaque client une expérience unique, à la hauteur de la promesse d'excellence de la marque.
• Pour le site e-commerce :
• - Informer, conseiller et assister les clients tout au long de leur parcours (information sur les produits et la Maison, les commandes et livraisons, le service après-vente, les demande d’échantillons)
• - Construire une relation privilégiée avec son client
• Pour la ligne boutique :
• - Assurer l’accueil téléphonique et le service après-vente des boutiques de la Maison de couture
• - Communiquer les informations pratiques (disponibilité produits, horaires, accès,...)

Conseiller clientèle bilingue, néerlandais – français

• Identify and recruit strategic partners that can disrupt the status quo
• Assess partner potential through market access, solution relevance, and scalability
• Build executive alignment among partners and internal leadership
• Work across internal teams to help partners unlock new revenue streams
• Influence the company’s product and AI platform roadmap

Partner Acquisition Director

• Identify and recruit strategic partners that can disrupt the status quo, expand market reach, accelerate the pipeline, and create unparalleled revenue opportunities. Own Cloudinary’s global strategic ecosystem strategy.
• Assess partner potential through market access, solution relevance, integration feasibility, and scalability, acting as the company’s top partnership authority. Define long-term partnership monetisation strategy.
• Build executive alignment among partners and internal leadership by aligning key commercial and technical stakeholders to secure commitment and ensure launch readiness. Lead transformational global alliances with hyperscalers and strategic platform providers.
• Work across internal teams to help partners unlock new revenue streams and shape a clear value proposition, accelerating value creation and delivery, with responsibility for major influence on sourced revenue.
• Influence the company’s product and AI platform roadmap through ecosystem insights. Drive company-level ecosystem growth initiatives with executive leadership.