Cloudinary

Analyst

• Responsible for building and maintaining a strong relationship with a portfolio of dealers
• Drive results in a dynamic work environment by securing quality loans
• Negotiate contracts while executing the company’s origination strategy
• Review credit to ensure compliance with Exeter’s policies & procedures
• Educate dealers on Exeter’s program and funding requirements

Credit Analyst

Director

• Manage the Dealer Review, Quality Testing, and/or Issues Management processes
• Monitor the execution of Exeter’s Operations Support functions
• Identify and prioritize areas for testing, manage the testing process from creation to implementation
• Communicate findings to management while managing the execution of corrective action plans
• Identify trends and risks to the business and communicate findings and recommendations to management
• Take lead role in creating policies and procedures specific to Quality Control
• Hire, train, manage, and coordinate multiple direct and indirect team members to hit goals
• Maintain comprehensive knowledge of internal operational business processes, policies and systems.

Director, Issues Management – Quality Control

Implementation Specialist

• Lead Implementation Delivery: Own customer implementations from kickoff through go-live, following Cloudinary’s CLOUD methodology and internal delivery playbooks.
• Manage Project Scope & Timeline: Create and maintain implementation plans, coordinate internal and customer resources, and ensure alignment across stakeholders.
• Partner on Complex Engagements: Work closely with Solution Architects on more technical projects, ensuring project milestones are met while the SA leads architecture and integration.
• Own Simpler Implementations: Deliver light-to-moderate complexity projects independently, including platform configuration and enablement.
• Align on Business Value: Guide customers on how Cloudinary can support their goals, and ensure implementations meet project KPIs and success criteria.
• Facilitate Project-Based Engagement: Serve as the primary point of contact during the implementation phase, and ensure a seamless handoff to the ongoing account team at project close.
• Coordinate Internal Teams: Collaborate with Customer Success, Product, and Engineering as needed to resolve blockers and drive implementation success.
• Contribute to Practice Development: Help evolve Cloudinary’s delivery methodology by refining playbooks, creating templates, improving tooling, and supporting broader Professional Services initiatives.

Senior Implementation Consultant

• Own full P&L accountability for the Video product line, ensuring sustainable revenue growth and profitability.
• Develop and execute a comprehensive business plan for growth, including market analysis, go-to-market (GTM) strategy, product roadmap alignment, and operational execution.
• Define and monitor the company’s business goals for Video and build the overarching strategy to achieve them.
• Lead and matrix-manage a cross-functional team (Sales, Marketing, Product, Customer Success, Operations) dedicated to Video’s success.
• Collaborate with Product leadership to shape product direction, ensuring offerings align with customer needs, competitive trends, and future market opportunities.
• Drive go-to-market excellence, including positioning, messaging, pricing, packaging, and channel strategy.
• Establish clear cross-company processes that ensure communication, alignment, and execution at scale.
• Serve as the primary advocate and representative of the Video business line—champion its priorities internally across the organization, and represent it externally with customers, partners, industry stakeholders, and at executive and leadership levels.
• Identify and pursue strategic partnerships that accelerate growth and product adoption.
• Monitor KPIs, market signals, and customer feedback to continuously adapt strategies and maintain a competitive advantage.

Managing Director, Video

Customer Success Manager

• Set the overall vision and strategy for the Scaled & Digital CS segment, focusing on driving product adoption, customer retention, and net growth, plus generally improving customer experience.
• KPIs include: NDR (Renewal Rate, Expansion, and Product Adoption)
• Define and implement Cloudinary’s Scaled CS motion, leveraging automation, digital playbooks, and product-led engagement to maximize customer retention and expansion at scale.
• Collaborate with cross-functional teams to develop specific short and long-term account plans that meet the needs of customers while maximizing customer revenue and retention
• Lead and mentor a distributed Scaled CS team, fostering career development pathways and ensuring alignment with Cloudinary’s global CS strategy
• Track and monitor the health of Cloudinary’s Scaled customer base, mitigating risks and capitalizing on opportunities
• Drive operational excellence by owning the scaled CS tooling stack (e.g., Vitally, Salesforce), optimizing automation and AI-driven workflows, and ensuring global process consistency.

Director of Customer Success

• Work as part of our CS Operations team to own the end-to-end delivery of CS Ops projects, from intake and prioritisation to rollout, enablement, and measurement.
• Jointly manage and run the CS Ops service desk — triaging requests, handling feature improvements, and ensuring timely resolutions.
• Support and optimise key CS tools: Zendesk, Vitally, Intercom, Rocketlane, Zapier, Jira and Salesforce (although SFDC is a nice-to-have) as required and in cooperation with other departmental operations teams in Cloudinary.
• Partner closely with CS leadership to translate business requirements into scalable processes, tools, and insights.
• Support the wider CS organisation in creating and deploying dashboards, workflows and playbooks to deliver customer value.
• Collaborate with internal MIS and Procurement teams to ensure alignment on systems, integrations, and vendor management.
• Develop and maintain reporting to support data-driven decisions across the CS organisation.
• Act as a trusted partner and advisor to your CS colleagues, CS leadership, and cross-functional teams, enabling efficiency and growth.
• Champion operational excellence by identifying opportunities for automation, consistency, and simplification, including leveraging AI tools like ChatGPT, and Google Gemini.

Senior Customer Success Operations Manager

• Report to the Global Director of CS Operations and Insights.
• Own end-to-end delivery of CS Ops projects from intake and prioritisation to rollout, enablement, and measurement.
• Co-manage and run the CS Ops service desk — triaging requests, handling feature improvements, and ensuring timely resolutions.
• Support and optimise key CS tools: Zendesk, Vitally, Intercom, Rocketlane, Zapier, Jira and Salesforce.
• Partner with CS leadership to translate business requirements into scalable processes, tools, and insights.
• Create and deploy dashboards, workflows and playbooks to deliver customer value across the CS organisation.
• Collaborate with internal MIS and Procurement teams on systems, integrations, and vendor management.
• Develop and maintain reporting to support data-driven decisions across the CS organisation.
• Act as a trusted partner and advisor to CS colleagues, leadership, and cross-functional teams to enable efficiency and growth.
• Identify opportunities for automation, consistency, and simplification, including leveraging AI tools like ChatGPT and Google Gemini.

Financial Planning and Analysis

• Manage and consolidate multiple forecasts and large data sets with extreme attention to detail.
• Regularly update and refine financial models to reflect the latest business realities and projections.
• Prepare, review, and deliver expense reports, BvAs, and presentations—ensuring every number is double-checked and data integrity is maintained.
• Identify variances, reconcile discrepancies, and proactively investigate issues to maintain the highest level of accuracy.
• Analyze large and complex data sets from multiple sources, synthesizing information into clear, actionable insights.
• Ensure all financial outputs meet rigorous standards for precision and reliability

Senior Financial Analyst

Account Manager

• Lead the design, configuration, and continuous improvement of Workday modules aligned with HR strategy
• Architect scalable Workday solutions and assess release notes/future changes
• Serve as SME in Absence, Time Tracking, Recruiting and Advanced Compensation: configuration, testing, troubleshooting, release management
• Build relationships with HR Centers of Excellence, HR Business Partners, and business leaders to translate needs into system solutions
• Guide stakeholders through system capabilities, business process improvements, and change impacts
• Consult to ensure alignment between HRIS processes and downstream systems
• Identify opportunities for process improvement and automation across HR functions
• Design, build, test, and maintain Workday EIBs for data loads and automation
• Develop advanced reports and dashboards using custom, composite, and matrix reporting tools
• Manage projects for new Workday functionality and enhancements; plan, test, rollout, and document
• Prioritize assignments and oversee functional team resources to ensure timely quality delivery

HRIS and Relationship Manager

Accounts Payable

• The Gap Specialist will be responsible for monitoring, reviewing and processing required functions in accordance to Gap requirements, established service levels and processes.\n• The Gap Specialist will review, facilitate and complete Gap claims on qualifying accounts and perform the required functions within the Gap accounts in accordance to regulations, policies, procedures with responsibilities including, but not limited to, reviewing accounts identified as potentially eligible for a Gap claim, performing appropriate calculations to determine claim amount processing and received, processing accounts into and closing Gap claims which also include the development and issuing of Insurance Deficiency Letters for remaining balance collections after the Total Loss and Gap claim process is completed.\n• Gap account processing will be performed based on verbal and written notifications of a Gap claim.\n• Communication requirements include but are not limited to internal and external customers, gap companies, as well as vendors in accordance to requirements, policy and procedures.\n• Job Duties Handle and process assigned volume within Gap claim processes for appropriate handling within established SLA.\n• Service Potential and Actual Gap claim calls within established call handling and correspondence requirements\n• Complete end to end Gap claim functions with accuracy and in compliance with regulations, policy and procedure\n• Assist other departments as well as Total Loss and Insurance Repair as needed.\n• Other duties as assigned.

Credit Analyst

Director, Issues Management – Quality Control

Senior Implementation Consultant

Managing Director, Video

Director of Customer Success

Senior Customer Success Operations Manager

Senior Customer Success Operations Manager

Senior Financial Analyst

HRIS and Relationship Manager

GAP Specialist