Cloudinary

Counselor

• Provide excellent service as part of Air France's Remote Sales customer service team
• Advise, recommend, and sell Air France-KLM products and services, SkyTeam offerings, and those of the airline's air and non-air partners
• Contribute to Air France Group objectives in terms of revenue and customer satisfaction

Customer Service Advisor

Account Executive

• Execute a High-Velocity Sales Motion: Own the full sales cycle from qualification to close, consistently achieving monthly new logo targets that contribute to an annual goal.
• Follow a defined, efficient sales process that maximizes conversion while maintaining deal quality.
• Manage multiple deals in motion with precision, structure, and urgency.
• Convert and Expand: Land new customers across mid-market and emerging enterprise accounts, setting the stage for future expansion opportunities.
• Collaborate with Customer Success to ensure smooth onboarding and customer satisfaction from day one.
• Pipeline Ownership, Forecasting & Data Discipline: Maintain impeccable Salesforce hygiene, ensuring data accuracy, completeness, and timeliness at every stage of the sales cycle.
• Demonstrate rigorous forecast accuracy, as key business decisions depend on your data.
• Maintain a disciplined approach to pipeline management, driving predictability and accountability in results.
• Engage Key Stakeholders: Build trust with senior technical and business decision-makers, clearly articulating Cloudinary’s value proposition.
• Leverage product insights and customer data to identify and act on buying signals quickly.
• Represent the Brand: Act as a Cloudinary ambassador across customer interactions, events, and industry touchpoints.
• Uphold Cloudinary’s reputation for professionalism, innovation, and customer success.

Corporate Account Executive

• Deliver excellent customer service while meeting performance and service quality indicators;
• Inform, advise and assist customers while following established procedures;
• Act as a brand ambassador and promote products and services from airline and non-airline partners;
• Build customer loyalty and foster strong customer relationships;
• Identify and secure additional sales (upselling/cross-selling).

Marketing Operations

• Serve as the primary GTM Ops partner to Marketing leadership, providing neutral, evidence-based insights into funnel performance, pipeline health, deal mix, segment shifts, and win-rate patterns.
• Build a unified GTM insights engine that integrates data from Marketing, Sales, and Product.
• Create executive-ready narratives that inform prioritization and guide investment decisions.
• Distill signal from noise — and provide clear recommendations to improve pipeline predictability and revenue outcomes.
• Lead and develop the Marketing Operations team, ensuring operational excellence across lifecycle management, automation, data quality, routing, scoring, and lead-flow processes.
• Partner with RevOps and Sales Ops to maintain alignment on lead definition, handoff rules, and funnel governance.
• Oversee strategic evolution of the MarTech stack to enable scalable, omni-channel marketing programs.
• Ensure that marketing systems support segmentation, campaign orchestration, attribution visibility, and reliable KPI measurement.
• Own the end-to-end marketing performance framework, including KPIs, definitions, measurement methodology, attribution models, and reporting cadence.
• Provide deep insight into channel yield, campaign effectiveness, content impact, and audience performance.
• Evaluate MQL/SQL definitions and lead scoring models using real-world conversion data.
• Partner with Marketing leaders to shape campaign strategy based on performance signals and efficiency trends.
• Diagnose friction across the funnel — from lead creation through qualification, routing, follow-up, opportunity creation, and revenue.
• Identify issues affecting pipeline health (e.g., deal hoarding, delayed routing, misaligned prioritization).
• Surface segment-level insights that reveal shifts in ICP, buying patterns, deal economics, or channel mix.
• Provide recommendations that correct GTM inefficiencies and improve conversion velocity and win rates.
• Own the marketing pipeline forecast (creation, conversion, velocity, S1/S2 yield).
• Partner with Finance and RevOps to model quarterly and long-range scenarios for planning and resource allocation.
• Identify early warning indicators of underperformance and quantify potential risks to targets.
• Influence hiring, budget, and program decisions using evidence-based modeling.
• Integrate customer insights (usage, win/loss, ICP performance) and competitive/market signals into marketing strategy.
• Provide leadership with synthesized briefs that connect external trends to pipeline, segment performance, messaging, and GTM investment decisions.
• Partner with data/engineering teams, RevOps, and Marketing Ops to ensure high-quality data across key systems (CRM, MAP, PLG data, analytics tools).
• Define data governance standards for funnel stages, attribution, lifecycle status, and routing logic.
• Ensure the insights engine is fed by accurate, trustworthy, consistent data.
• Represent GTM Ops in leadership meetings, strategic forums, and performance reviews with senior executives.
• Serve as the chief performance storyteller for the GTM engine.
• Provide objective, cross-functional insight — and build trust by consistently surfacing reality with clarity.
• Lead a high-performing team across marketing operations, forecasting, analytics, and performance strategy.
• Build org-wide analytical literacy and ensure partners understand how to interpret and act on performance signals.
• Foster a culture of rigor, transparency, and aligned execution across Marketing, Operations, and Sales.

Senior Director, GTM Insights – Marketing Operations

Customer Success Manager

• Serve as the strategic, proactive partner for high-value self-service customers
• Accelerate conversions, uncover growth opportunities, and reduce churn
• Own “Contact Us” leads that are Self Service sized
• Increase % success rate of signing up self service paying customers from the “contact us” funnel

Commercial Customer Success Manager – Self Service

Backend Engineer

• Design, build, and own core platform services that support Cloudinary’s backend services at scale.
• Lead end-to-end engineering initiatives - from discovery and architecture, through implementation and rollout.
• Improve developer experience and productivity, evolving development environments, Blueprint projects, and frameworks that streamline service creation.
• Drive the evolution of our AI-powered operational tooling.
• Advance deployment and operational excellence, driving improvements in reliability, performance, and safety of our deployment and release lifecycle.
• Provide technical leadership and mentorship.

Staff Backend Engineer – Platform

• Own and manage the full enterprise sales cycle from outreach to close, consistently exceeding quota.
• Build and maintain a 4x qualified pipeline, driving predictable, sustainable revenue growth.
• Lead ROI and value-led discovery, connecting Cloudinary’s capabilities to measurable business outcomes.
• Develop and execute strategic account and territory plans to maximize market penetration.
• Partner with BDRs, Marketing, Channels & Alliances, and Product teams to create and progress high-quality opportunities.
• Deliver accurate, data-driven pipeline forecasts with accountability and consistency.
• Represent Cloudinary at industry events and customer engagements as a trusted advisor and brand ambassador.

Senior Account Executive, Enterprise DAM

Product Manager

• Define the next generations of Cloudinary’s services to expand our leadership in image and video management.
• Create detailed product requirements for new features, API capabilities, SDK interfaces, and development framework integrations.
• Partner closely with other Cloudinary product groups to evolve and scale the Platform Media Management APIs.
• Lead the integration of AI capabilities, including generative media, intelligent automation, and next-generation Cloudinary AI Agents for developers and enterprise workflows.
• Build and maintain a product roadmap aligned with product leadership and the company’s executive strategy.
• Work directly with customers to improve adoption, understand use cases, and influence roadmap and product direction.
• Conduct continuous analysis of customer needs, market trends, and competitive landscape to inform future product decisions.
• Define and track key product metrics that guide product success and prioritization.
• Collaborate with internal and external R&D stakeholders, Technical Writing, UI/UX, Customer Success, Solutions, Support, and Marketing.
• Serve as a core member of the Product team, becoming the subject matter expert and a strong advocate for the Cloudinary Developer Community.

Lead Product Manager

Director

• Identify, recruit, enable, and manage long-term relationships with partners (Global/ Regional SIs, Digital Agencies, ISVs, etc.) to support business goals and execute channel strategies
• Drive consistent and predictable repeatable partner bookings through joint business planning and ongoing partner enablement
• Carry a revenue quota for enterprise sales through channel partners to establish a long-term, repeatable framework for new opportunity generation, customer growth, and increased win ratio
• Develop a deep understanding of Cloudinary’s platform, service, and offering to support channel partners in sales and integration efforts
• Create and drive overall partner strategy and prioritization plan for coverage area
• Effectively position Cloudinary as the thought leader for rich media( image and video) management across partner organizations, while leveraging internal & external resources
• Formulate, implement, and review nurturing and growth programs
• Work in tandem with the US Business Development Representative (BDR) and partner enablement leading to continually improving the partner experience from end to end
• Work with Cloudinary’s direct sales and customer success teams to position Cloudinary & our partners within strategic opportunities
• Design, launch and manage a metrics-driven partner prospecting & nurture process for a large funnel of inbound/outbound partner leads
• Up to 30% of travel is requested.

Channel and Alliances Director – SIs

Learning and Development

• Work with the business to understand training needs and facilitate training solutions
• Deliver company-wide training such as Operations New Hire, Sales, Continuing Education and Leadership classes
• Build strong working relationships with team members and management
• Facilitate formal training sessions, develop training documentation, provide ongoing support
• Track and analyze course offerings by examining participant job performance
• Resolve routine issues and monitor daily operations

Talent Development Specialist II

Analyst

• Responsible for building and maintaining a strong relationship with a portfolio of dealers
• Drive results in a dynamic work environment by securing quality loans
• Negotiate contracts while executing the company’s origination strategy
• Review credit to ensure compliance with Exeter’s policies & procedures
• Educate dealers on Exeter’s program and funding requirements

Credit Analyst

• Manage the Dealer Review, Quality Testing, and/or Issues Management processes
• Monitor the execution of Exeter’s Operations Support functions
• Identify and prioritize areas for testing, manage the testing process from creation to implementation
• Communicate findings to management while managing the execution of corrective action plans
• Identify trends and risks to the business and communicate findings and recommendations to management
• Take lead role in creating policies and procedures specific to Quality Control
• Hire, train, manage, and coordinate multiple direct and indirect team members to hit goals
• Maintain comprehensive knowledge of internal operational business processes, policies and systems.

Director, Issues Management – Quality Control

Implementation Specialist

• Lead Implementation Delivery: Own customer implementations from kickoff through go-live, following Cloudinary’s CLOUD methodology and internal delivery playbooks.
• Manage Project Scope & Timeline: Create and maintain implementation plans, coordinate internal and customer resources, and ensure alignment across stakeholders.
• Partner on Complex Engagements: Work closely with Solution Architects on more technical projects, ensuring project milestones are met while the SA leads architecture and integration.
• Own Simpler Implementations: Deliver light-to-moderate complexity projects independently, including platform configuration and enablement.
• Align on Business Value: Guide customers on how Cloudinary can support their goals, and ensure implementations meet project KPIs and success criteria.
• Facilitate Project-Based Engagement: Serve as the primary point of contact during the implementation phase, and ensure a seamless handoff to the ongoing account team at project close.
• Coordinate Internal Teams: Collaborate with Customer Success, Product, and Engineering as needed to resolve blockers and drive implementation success.
• Contribute to Practice Development: Help evolve Cloudinary’s delivery methodology by refining playbooks, creating templates, improving tooling, and supporting broader Professional Services initiatives.

Senior Implementation Consultant

• Own full P&L accountability for the Video product line, ensuring sustainable revenue growth and profitability.
• Develop and execute a comprehensive business plan for growth, including market analysis, go-to-market (GTM) strategy, product roadmap alignment, and operational execution.
• Define and monitor the company’s business goals for Video and build the overarching strategy to achieve them.
• Lead and matrix-manage a cross-functional team (Sales, Marketing, Product, Customer Success, Operations) dedicated to Video’s success.
• Collaborate with Product leadership to shape product direction, ensuring offerings align with customer needs, competitive trends, and future market opportunities.
• Drive go-to-market excellence, including positioning, messaging, pricing, packaging, and channel strategy.
• Establish clear cross-company processes that ensure communication, alignment, and execution at scale.
• Serve as the primary advocate and representative of the Video business line—champion its priorities internally across the organization, and represent it externally with customers, partners, industry stakeholders, and at executive and leadership levels.
• Identify and pursue strategic partnerships that accelerate growth and product adoption.
• Monitor KPIs, market signals, and customer feedback to continuously adapt strategies and maintain a competitive advantage.

Managing Director, Video

• Set the overall vision and strategy for the Scaled & Digital CS segment, focusing on driving product adoption, customer retention, and net growth, plus generally improving customer experience.
• KPIs include: NDR (Renewal Rate, Expansion, and Product Adoption)
• Define and implement Cloudinary’s Scaled CS motion, leveraging automation, digital playbooks, and product-led engagement to maximize customer retention and expansion at scale.
• Collaborate with cross-functional teams to develop specific short and long-term account plans that meet the needs of customers while maximizing customer revenue and retention
• Lead and mentor a distributed Scaled CS team, fostering career development pathways and ensuring alignment with Cloudinary’s global CS strategy
• Track and monitor the health of Cloudinary’s Scaled customer base, mitigating risks and capitalizing on opportunities
• Drive operational excellence by owning the scaled CS tooling stack (e.g., Vitally, Salesforce), optimizing automation and AI-driven workflows, and ensuring global process consistency.

Director of Customer Success

• Work as part of our CS Operations team to own the end-to-end delivery of CS Ops projects, from intake and prioritisation to rollout, enablement, and measurement.
• Jointly manage and run the CS Ops service desk — triaging requests, handling feature improvements, and ensuring timely resolutions.
• Support and optimise key CS tools: Zendesk, Vitally, Intercom, Rocketlane, Zapier, Jira and Salesforce (although SFDC is a nice-to-have) as required and in cooperation with other departmental operations teams in Cloudinary.
• Partner closely with CS leadership to translate business requirements into scalable processes, tools, and insights.
• Support the wider CS organisation in creating and deploying dashboards, workflows and playbooks to deliver customer value.
• Collaborate with internal MIS and Procurement teams to ensure alignment on systems, integrations, and vendor management.
• Develop and maintain reporting to support data-driven decisions across the CS organisation.
• Act as a trusted partner and advisor to your CS colleagues, CS leadership, and cross-functional teams, enabling efficiency and growth.
• Champion operational excellence by identifying opportunities for automation, consistency, and simplification, including leveraging AI tools like ChatGPT, and Google Gemini.

Senior Customer Success Operations Manager

• Report to the Global Director of CS Operations and Insights.
• Own end-to-end delivery of CS Ops projects from intake and prioritisation to rollout, enablement, and measurement.
• Co-manage and run the CS Ops service desk — triaging requests, handling feature improvements, and ensuring timely resolutions.
• Support and optimise key CS tools: Zendesk, Vitally, Intercom, Rocketlane, Zapier, Jira and Salesforce.
• Partner with CS leadership to translate business requirements into scalable processes, tools, and insights.
• Create and deploy dashboards, workflows and playbooks to deliver customer value across the CS organisation.
• Collaborate with internal MIS and Procurement teams on systems, integrations, and vendor management.
• Develop and maintain reporting to support data-driven decisions across the CS organisation.
• Act as a trusted partner and advisor to CS colleagues, leadership, and cross-functional teams to enable efficiency and growth.
• Identify opportunities for automation, consistency, and simplification, including leveraging AI tools like ChatGPT and Google Gemini.

Financial Planning and Analysis

• Manage and consolidate multiple forecasts and large data sets with extreme attention to detail.
• Regularly update and refine financial models to reflect the latest business realities and projections.
• Prepare, review, and deliver expense reports, BvAs, and presentations—ensuring every number is double-checked and data integrity is maintained.
• Identify variances, reconcile discrepancies, and proactively investigate issues to maintain the highest level of accuracy.
• Analyze large and complex data sets from multiple sources, synthesizing information into clear, actionable insights.
• Ensure all financial outputs meet rigorous standards for precision and reliability

Senior Financial Analyst

Account Manager

• Lead the design, configuration, and continuous improvement of Workday modules aligned with HR strategy
• Architect scalable Workday solutions and assess release notes/future changes
• Serve as SME in Absence, Time Tracking, Recruiting and Advanced Compensation: configuration, testing, troubleshooting, release management
• Build relationships with HR Centers of Excellence, HR Business Partners, and business leaders to translate needs into system solutions
• Guide stakeholders through system capabilities, business process improvements, and change impacts
• Consult to ensure alignment between HRIS processes and downstream systems
• Identify opportunities for process improvement and automation across HR functions
• Design, build, test, and maintain Workday EIBs for data loads and automation
• Develop advanced reports and dashboards using custom, composite, and matrix reporting tools
• Manage projects for new Workday functionality and enhancements; plan, test, rollout, and document
• Prioritize assignments and oversee functional team resources to ensure timely quality delivery

HRIS and Relationship Manager

Accounts Payable

• The Gap Specialist will be responsible for monitoring, reviewing and processing required functions in accordance to Gap requirements, established service levels and processes.\n• The Gap Specialist will review, facilitate and complete Gap claims on qualifying accounts and perform the required functions within the Gap accounts in accordance to regulations, policies, procedures with responsibilities including, but not limited to, reviewing accounts identified as potentially eligible for a Gap claim, performing appropriate calculations to determine claim amount processing and received, processing accounts into and closing Gap claims which also include the development and issuing of Insurance Deficiency Letters for remaining balance collections after the Total Loss and Gap claim process is completed.\n• Gap account processing will be performed based on verbal and written notifications of a Gap claim.\n• Communication requirements include but are not limited to internal and external customers, gap companies, as well as vendors in accordance to requirements, policy and procedures.\n• Job Duties Handle and process assigned volume within Gap claim processes for appropriate handling within established SLA.\n• Service Potential and Actual Gap claim calls within established call handling and correspondence requirements\n• Complete end to end Gap claim functions with accuracy and in compliance with regulations, policy and procedure\n• Assist other departments as well as Total Loss and Insurance Repair as needed.\n• Other duties as assigned.

Customer Service Advisor

Corporate Account Executive

Customer Service Advisor

Senior Director, GTM Insights – Marketing Operations

Commercial Customer Success Manager – Self Service

Staff Backend Engineer – Platform

Senior Account Executive, Enterprise DAM

Lead Product Manager

Channel and Alliances Director – SIs

Talent Development Specialist II

Credit Analyst

Director, Issues Management – Quality Control

Senior Implementation Consultant

Managing Director, Video

Director of Customer Success

Senior Customer Success Operations Manager

Senior Customer Success Operations Manager

Senior Financial Analyst

HRIS and Relationship Manager

GAP Specialist