Cloudinary

Technical Customer Success

• Manage a portfolio of enterprise customers throughout their post-sales journey.
• Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
• Guide customers on best practices for implementing and using Cloudinary's Image, Video and Digital Asset Management solutions.
• Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
• Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
• Develop and execute customer success plans to increase product adoption and support successful renewals.
• Identify customer growth opportunities and partner with Account Managers to support expansion conversations.
• Escalate customer issues when appropriate and coordinate with internal teams to drive timely resolution.
• Capture customer feedback and share relevant insights with Product and Engineering teams.
• Maintain accurate customer account information, success plans and activity within CRM and Customer Success platforms.

Technical Customer Success Manager

Account Executive

• Drive Sales Excellence: Lead a robust sales pipeline from prospecting to closure, consistently exceeding a $1,500,000 annual revenue quota.
• Win New Business: Leverage innovative sales approach to acquire net-new Fortune 500 enterprise customers and establish long-term partnerships.
• Deliver Accurate Forecasts: Provide reliable monthly, quarterly, and annual sales revenue forecasts, ensuring predictability and accountability in your pipeline.
• Build Critical Plans: Develop comprehensive territory and go-to-market strategies to maximize sales results and market penetration.
• Own Pipeline Generation: Take ownership of all pipeline generation activities, collaborating with Sales Development, Channels & Alliances, and Marketing/Demand Generation teams to drive lead quality and volume.
• Be a Brand Ambassador: Represent the Cloudinary brand with professionalism and enthusiasm at key industry events and customer engagements.
• Ensure Client Success: Partner with Client Success, Sales Engineering, and Product teams to deliver outstanding outcomes and build lasting relationships with clients.
• Showcase Solutions: Present Cloudinary’s features and benefits in a compelling way, both in-person and online, tailored to the unique needs of each prospect.

Senior Account Executive

Counselor

• Deliver excellent customer service while meeting performance and service quality targets
• Inform, advise, and assist customers while following established procedures
• Act as a brand ambassador and promote Air France products and services, as well as those of airline and non-airline partners
• Build customer loyalty and foster strong customer relationships
• Upsell and generate additional sales

Customer Service Advisor

Director

• Identify, recruit, enable and manage long-term relationships with channel and alliance partners (Regional SIs, VARs, Referral Partners, Tier 1 ISV partners etc.) to support business goals and to execute channel and Alliance strategies in the Nordics and Benalux.
• Develop a deep understanding of partner business models, needs, and challenges including an understanding of our mutual customers’ needs.
• Lead executive business planning with strategic partners including annual business plans, quarterly business reviews, executive sponsorship and joint pipeline development.
• Drive consistent and predictable Partner bookings through joint business planning and ongoing partner enablement, working closely with the Nordics and Benalux Sales team.
• Develop a deep understanding of Cloudinary’s platform, service and offering in order to support channel partners in sales and integration efforts.
• Create and drive the overall channel strategy and prioritization plan, strengthening Cloudinary’s position as the thought leader for DAM, image, and video management with Cloudinary’s partners in the region.
• Formulate, implement and review nurturing and growth programs. Work with Cloudinary’s direct sales, customer success, and marketing teams to position Cloudinary & our partners within strategic opportunities.

Technical Customer Success Manager

Senior Account Executive

Customer Service Advisor

Channel and Alliance Director – Nordics, Benelux