Customer Service Advisor

Cloudinary

Customer Service Agent at BlueLink providing support to Air France customers in Strasbourg. Responsibilities include client relationship management and promoting services and products.

Posted 7/17/2026full-timeStrasbourg • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills, active listening, and empathy to deliver exceptional customer service and build lasting customer relationships. Proficient in upselling and promoting products while utilizing basic office software and computer tools.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal CommunicationActive ListeningPersuasive SkillsTeam-Oriented Attitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyEnthusiasmEmotional Self-ControlInterpersonal SkillsProactivity

Tools & Technologies

Office SoftwareBasic Computer Tools

Industry Keywords

Travel SectorHospitality SectorFood Service Sector

About the role

Key responsibilities & impact

Deliver excellent customer service while meeting performance and service quality targets
Inform, advise, and assist customers while following established procedures
Act as a brand ambassador and promote Air France products and services, as well as those of airline and non-airline partners
Build customer loyalty and foster strong customer relationships
Upsell and generate additional sales

Requirements

What you’ll need

Comfortable speaking with customers by phone, with strong verbal communication skills, responsiveness, and a team-oriented attitude
Experience in customer service and/or in the travel, hospitality, or food service sectors is a plus
Active listening, empathy, enthusiasm, and emotional self-control are required for this role
Comfortable using office software and basic computer tools
Don’t hesitate to apply if:
You have excellent interpersonal skills and polished communication
You are comfortable both verbally and in writing
You can be persuasive
You are proactive

Benefits

Comp & perks

Discounts on two round-trip flights per year after one year of service
Progressive telework possible subject to autonomy and managerial approval
Ability to telework up to 5 days per year from within the Schengen area, subject to autonomy and managerial approval
Reimbursement for bicycle/electric scooter mileage
Subsidized on-site staff restaurant (full meal between €3 and €6)
Amenities (coffee, cafeteria equipped for those who bring homemade meals)
Four-week training on the Amadeus system and customer relationship management
Massage chair in the break room
Profit-sharing and company bonus schemes
75% reimbursement of public transport costs
2 minutes from the Emile Mathis tram stop