Trilingual Customer Service Advisor, Norwegian, English, French

Cloudinary

Customer Service Advisor providing luxury client experiences for a prestigious French brand. Responsibilities include informing, assisting, and building relationships with clients in three languages.

Posted 6/3/2026full-timeArcueil • 🇫🇷 FranceMid-LevelSenior💰 €2,300 - €2,800 per monthWebsite

About the role

Key responsibilities & impact

As part of a team dedicated to the clientele of a major French luxury house, you will deliver a unique experience to each client, consistent with the brand's promise of excellence.
Inform, advise and assist clients throughout their journey (information about products and the House, orders and deliveries, after-sales service, sample requests)
Build a privileged relationship with your clients
Handle telephone reception and after‑sales service for the couture house's boutiques
Communicate practical information (product availability, opening hours, access, ...)
Start date: June 1. Paid theoretical and practical training: 3 weeks

Requirements

What you’ll need

Your empathy, elegance and generosity enable you to deliver a unique and memorable experience to each client
You have a flair for storytelling, sharing heritage and creating emotional experiences
Your strong aptitude for bespoke service for an international, high-end and demanding clientele is well established
Excellent spoken command of all three languages and impeccable written skills (CEFR - level C1)
A first experience in luxury, fashion, e-commerce or customer relations is desirable

Benefits

Comp & perks

Reimbursement of your subscription depending on your mode of transport:
- Public transport pass: 100% reimbursement
- Vélib' subscription: 50%
Payment of mileage allowance for car (outside Paris) or bicycle
Company restaurant – Cafeteria – Free parking
Health insurance (mutuelle) and group provident scheme
Works council (CSE) and access to Air France subsidiary benefits after 6 months of service
Possibility of teleworking according to the company's applicable agreement

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Soft Skills

empathyelegancegenerositystorytellingcreating emotional experiencesbespoke servicecommunicationclient relationship buildingcustomer servicemultilingual proficiency