Technical Account Manager

• Support and grow frontier AI partnerships: Build and manage relationships with AI model providers, AI-native startups, and emerging frontier labs. Support partnership efforts that position Tanium’s endpoint intelligence as a valuable enterprise data layer for AI agents, autonomous security workflows, and next-generation IT operations use cases.
• Evaluate and prioritize strategic opportunities: Conduct market research, partner landscaping, and opportunity analysis to identify high-potential AI, OEM, and adjacent ecosystem partnerships. Build quantitative models and business cases to help evaluate partner fit, commercial potential, customer impact, and strategic value.
• Develop joint solutions and GTM initiatives: Work closely with partners to define mutual goals and co-create joint solutions. Support go-to-market plans such as product integrations, co-marketing programs, co-sell motions, sales plays, and field enablement that generate pipeline and drive new revenue for both Tanium and its partners.
• Support OEM and technology partnership execution: Help identify, structure, and advance OEM or technology licensing opportunities that extend Tanium’s reach through third-party platforms, particularly across SIEM, SOAR, ITAM, ITSM, AI ops, and adjacent enterprise software categories.
• Cross-functional collaboration: Coordinate with internal teams — including Product, Engineering, Sales, Marketing, Legal, Finance, and Enablement — to ensure successful evaluation, development, launch, and ongoing support of partner initiatives.
• Champion partners internally: Serve as an advocate for strategic partners within Tanium. Educate and enable internal stakeholders on each partner’s value proposition, partnership goals, and how to leverage partnerships to better serve customers.
• Drive accountability and reporting: Track and analyze key partnership metrics, including partner-sourced pipeline, influenced revenue, integration adoption, partner engagement, and milestone progress. Use data-driven insights to refine partnership strategies and demonstrate the value of strategic partnerships.
• Support adjacency expansion and M&A exploration: Contribute to market landscaping across adjacent industries such as OT/ICS security, healthcare IT, industrial IoT, government technology, and AI infrastructure. Help build target lists, partner profiles, and early business cases for strategic integrations, partnerships, or potential acquisition opportunities.
• Strategy and industry engagement: Stay informed on AI, cybersecurity, enterprise software, and partner ecosystem trends. Represent Tanium and its strategic partnerships at industry events, partner meetings, webinars, or executive briefings as needed. Some travel may be required.

Manager, Technical Partnerships, Business Development

• Provide technical advice to customers, include providing technical support to customer’s inquiries, crafting solutions to customers’ projects and generating price quotes with detailed project design.
• Understand customers’ pain points, provide troubleshooting service and resolve customers' complaints regarding technical issues.
• If necessary, advise them of additional services and product solutions.
• Maintain close communication with customers.
• Facilitate communications between customers and cross-functional teams including Marketing, BD, PM and Production Team.
• Organize and provide internal technical training by delivering presentations or/and demos.
• Demonstrate technical expertise when attending trade shows or exhibitions.
• Other duties as assigned.

• Participate in client meetings and calls as the technical point of contact, translating technical constraints and capabilities into clear, non-technical language for client stakeholders
• Own technical accuracy of client-facing deliverables (SOWs, integration specs, reporting requirements, SLA definitions)
• Field and triage client technical questions, escalating appropriately and following up with resolution
• Support client onboarding/implementation from a technical requirements standpoint
• Manage internal project timelines related to client technical deliverables (system integrations, reporting builds, platform configuration changes, new program launches)
• Coordinate across IT, Operations, and Solutions Architecture teams to keep technical workstreams on schedule
• Maintain project trackers/status documentation and provide regular updates to Account Director and account team
• Identify and flag timeline risks early; drive mitigation plans
• Understand CXP's core contact center and data systems (dialer/CRM, telephony, BI/reporting tools) well enough to speak credibly to both internal teams and clients
• Monitor that technical commitments (SLAs, data feeds, integration uptime, reporting cadence) are being met
• Document technical requirements and changes in a way that's usable by both engineering/IT and non-technical account staff

• Support the delivery, installation, commissioning, and decommissioning of wastewater MBR systems and equipment.
• Work closely with contractors, customers, and internal teams to keep modular wastewater treatment solutions moving forward on schedule.
• Troubleshoot field issues involving mechanical, biological, electrical, electronic, equipment, and controls-related systems.
• Help resolve customer issues quickly and effectively while providing strong technical and customer support.
• Read and interpret mechanical, civil, schematic, and technical drawings to support installation, verification, and issue resolution.
• Coordinate field work, site logistics, inspection activities, safety expectations, and utility installation support as needed.
• Document service activities, field work, and support provided.
• Contribute ideas and field feedback that support product development, customer support, issue resolution, and continuous improvement.

Technical Services Manager

• Responsible for increasing Thryv’s penetration to the existing client base
• Increasing client engagement with existing software clients
• Growing the SaaS client base through new sales
• Calls on existing clients to nurture and grow relationships
• Identifies and pursues new client opportunities to meet a predetermined sales quota
• Engages with clients face-to-face approximately 50% of the time
• Executes all defined operational processes and requirements with excellence
• Participates in sales meetings, call calibrations, and training as needed.

Outside Software Account Representative

• Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts.
• Lead post-incident pattern ownership and technical triage.
• Drive proactive technical strategy, cost optimization, and architectural guidance.
• Scope and orchestrate Vercel’s broader engagement on your accounts.
• Operate as the customer's voice inside Vercel.
• Carry primary accountability for renewal of the TAM engagement on each of your accounts.

Senior Technical Account Manager

• Achieve mastery of all Axon technologies and products
• Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account
• Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
• Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
• Provide tier-2 technical support
• Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
• Develop relationships with key partners to support growth within the customer account
• Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services
• Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement
• Maintain customer confidence, especially in high-pressure situations
• Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary
• Report, as needed, to various agency locations to ensure project timelines and objectives are being met
• Support customer deployment activities, implementation planning, product adoption, and operational readiness
• Deliver customer training related to relevant Axon products, workflows, and integrations
• Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment

Embedded Technical Account Manager

• Help grow local business market share
• Defend small business America and the American Dream
• Work with existing clients and hunt for new business
• Become SaaS (software as a service) experts
• Receive world-class training
• Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

Senior Software Account Representative

• Increase Thryv’s penetration to the existing client base
• Increase client engagement with existing software clients
• Grow the SaaS client base through new sales
• Nurture and grow relationships with existing clients
• Identify and pursue new client opportunities to meet a predetermined sales quota
• Engage with clients face-to-face approximately 25% of the time
• Present opportunities for additional sales and/or extended usage based on client needs
• Identify and secure new SaaS clients by leveraging self-generated prospecting
• Execute all defined operational processes and requirements with excellence
• Participate in sales meetings, call calibrations, and training as needed

• Help grow local business market share
• Defend small business America and the American Dream
• Work with existing clients and hunt for new business
• Become SaaS (software as a service) experts
• Receive world-class training
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products

• Build and deliver working POCs, agent prototypes, and automation accelerators directly within customer environments to fast-track agentic adoption.
• Develop reusable POC templates, deployment accelerators, and agentic solution patterns that the CS organization can replicate across the healthcare portfolio .
• Own the technical success of strategic healthcare customers, serving as the primary technical advisor throughout their UiPath journey.
• Provide proactive technical guidance to mature automation and Agentic AI programs, helping customers expand their vision of what is possible with the UiPath Platform while driving measurable adoption, business outcomes, and value realization.
• Assess customer environments, identify technical risks and opportunities, and independently drive actions that result in accelerated adoption, reduced risk, and measurable business value.
• Guide platform architecture, infrastructure planning, deployment strategies, upgrades, performance optimization, and troubleshooting activities.
• Conduct technical health checks and maturity assessments, identifying opportunities to improve scalability, governance, reliability, and adoption.
• Deliver technical advisory services while also providing hands-on support, solution development, proof-of-concept creation, troubleshooting, and code reviews when appropriate.
• Partner with customer technical teams to design solutions leveraging automation, AI, orchestration, integrations, and emerging agentic capabilities.
• Collaborate closely with Product Support, Product Management, Engineering, Professional Services, and Solution Engineering to resolve complex customer challenges.
• Collaborate with relevant UiPath Infra and security teams to ensure AI governance, security, and compliance considerations, especially for healthcare customers.
• Enable customer stakeholders on UiPath best practices and emerging capabilities through workshops, presentations, technical reviews, and strategic planning sessions.
• Stay current on advances in Agentic AI, Generative AI, LLMs, automation technologies, and healthcare industry trends, helping customers translate innovation into business outcomes.

Technical Account Manager – Healthcare

• The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership.
• As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products.
• You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects.
• As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.

• Own the post-sales support experience for Cloudflare’s largest Enterprise customers, ensuring smooth operations and proactive technical guidance.
• Manage support interactions, troubleshoot issues, drive escalations, and advocate for customer needs.
• Act as an architectural governance partner, continuously mapping customer environments against industry best practices and Cloudflare's Well-Architected framework.
• Proactively identify security gaps, single points of failure, and performance bottlenecks to prevent incidents.
• Work closely with Customer Success, Account Teams, Product, Engineering, and Customer Support to align technical solutions with customer roadmaps.
• Focus on optimizing customer Cloudflare configurations for reliability and security of network infrastructure.

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing, and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences and seminars

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Ansible Automation Platform, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Technical Account Manager – Ansible

• OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS
• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE
• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
• MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Keep customers informed with timely communication, clear resolution plans, and proactive risk management.
• TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT
• Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
• Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering.
• Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
• Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted.

• Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
• Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
• Become an expert in Workday's Architecture and leverage it on all engagements as needed
• Demonstrate competency in Workday products: HCM, Payroll, Financials
• Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
• Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
• Own and drive escalated issues blocking production success
• Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
• Carry out regular review of customer cases to identify trends
• Champion and advocate for customers with internal and external stakeholders
• Manage challenging situations in a fast paced environment
• Chair roundtables to ensure close communication and relationship building with key stakeholders
• Serve on and actively participate in customer steering committee meetings
• Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools
• Pilot new programs and drive continuous improvement initiatives for production customers
• Travel occasionally up to 25% of the time (adjust depending on region)
• Participate in our 24x7 program

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
• Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
• Manage and maintain DigitalOcean’s key accounts.
• Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
• Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
• Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
• Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.

Technical Account Manager jobs in Texas

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Manager, Technical Partnerships, Business Development

Technical Account Manager

Technical Account Manager

Technical Services Manager

Outside Software Account Representative

Senior Technical Account Manager

Embedded Technical Account Manager

Senior Software Account Representative

Senior Software Account Representative

Senior Software Account Representative

Technical Account Manager – Healthcare

Technical Account Manager

Senior Technical Account Manager

Senior Technical Account Manager

Technical Account Manager

Technical Account Manager – Ansible

Technical Account Manager – Healthcare

Technical Account Manager

Senior Technical Account Manager

Senior Technical Account Manager