Technical Account Manager

• OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS
• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE
• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
• MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Keep customers informed with timely communication, clear resolution plans, and proactive risk management.
• TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT
• Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
• Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering.
• Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
• Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted.

• Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
• Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
• Become an expert in Workday's Architecture and leverage it on all engagements as needed
• Demonstrate competency in Workday products: HCM, Payroll, Financials
• Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
• Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
• Own and drive escalated issues blocking production success
• Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
• Carry out regular review of customer cases to identify trends
• Champion and advocate for customers with internal and external stakeholders
• Manage challenging situations in a fast paced environment
• Chair roundtables to ensure close communication and relationship building with key stakeholders
• Serve on and actively participate in customer steering committee meetings
• Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools
• Pilot new programs and drive continuous improvement initiatives for production customers
• Travel occasionally up to 25% of the time (adjust depending on region)
• Participate in our 24x7 program

Senior Technical Account Manager

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
• Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
• Manage and maintain DigitalOcean’s key accounts.
• Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
• Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
• Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
• Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making
• Also responsible for other duties/projects as assigned by business management as needed

• Maintain and update customer account plans to reflect current activities, strategic goals, and communication history.
• Opening account issues within two business days of receiving notification that the close-out package is ready, to ensure timely resolution and customer alignment.
• Oversee close-out packages by documenting accurate dates, capturing customer acceptance or rejection, and addressing all action items.
• Ensure visibility for internal teams by documenting customer engagement, satisfaction levels, and proactive service efforts.
• Collaborate with customer-facing teams to track and report progress on key milestones.
• Maintain and update inventory records for all active and planned network circuits and cabling.
• Conduct regular audits to ensure accuracy and alignment with physical infrastructure.
• Review and finalize project close-out packages, ensuring all required documentation is accurate and complete.
• Provide technical support during the implementation phase to align network builds with customer locations and expectations.
• Troubleshoot discrepancies and support service validation and handoff to customers.
• Manage customer-requested design changes post-sales, ensuring alignment with technical requirements and timely implementation.
• Review completed network diagrams submitted by fiber engineering.

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience.
• Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
• Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.
• Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
• Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.
• Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests.
• Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

• Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes
• Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting
• Design and implement alerting and monitoring policies aligned to SLAs/SLOs
• Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks
• Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success
• Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities
• Run QBRs and proactively deliver improvement plans, not just recommendations
• Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision
• Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation
• Collaborate with sales engineers to design solutions and ensure requirements are fully addressed
• Deliver platform demos that clearly showcase execution-ready solutions
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

• Monitor critical systems, integrations, and operational workflows to ensure availability, performance, and reliability
• Identify, troubleshoot, and resolve technical and operational issues, escalating when needed
• Participate in incident response, root cause analysis, and post‑incident reviews
• Analyze operational data to identify trends, risks, and opportunities for improvement
• Build and maintain dashboards, reports, and metrics to support leadership decision‑making
• Track KPIs related to system performance, operational health, and service delivery
• Document current‑state processes and recommend improvements to reduce manual effort and errors
• Support automation initiatives and tooling enhancements
• Contribute to standard operating procedures (SOPs) and operational best practices
• Work closely with Engineering, IT, Product, and Business teams to support launches, changes, and ongoing operations
• Translate technical issues into clear, actionable insights for non‑technical stakeholders
• Support change management and release readiness activities

ATM Technical Account Manager

• Serve as the technical owner for assigned accounts
• Understand customer business and security objectives
• Meet regularly with customers to review system health and program progress
• Act as the advocate and voice of the customer within Rapid7
• Maintain deep technical knowledge of Rapid7’s product offerings
• Direct crisis and incident response by coordinating with teams across the company

Technical Account Manager, TAM

• Act as the trusted technology advisor to a base of accounts.
• Act as single point of contact for all complex support requirements as they pertain to the assigned customers’ environment.
• Partner with Flexential Sales to cultivate and capitalize on new opportunities.
• Assist sales and sales engineering in the development of cost effective, operationally supportable solutions that meet complex customer requirements.
• Contribute to Flexential process improvement initiatives tailored to improve customer satisfaction.
• Analyze performance improvements, risk assessment on customer environment and provide recommendations.
• Ensure effective ownership, communication, coordination, and facilitation of support service activities between Flexential departments and strategic accounts.
• Lead customer requested meetings, quarterly business reviews, and other service and strategic discussions.
• Represent customer requirements in Flexential product roadmap discussions and governance meetings.
• Document and map customer roadmaps to Flexential pipeline.
• Identify and lead unique continuous improvement activities in support of customer.
• Ensure projects are on time, within budget and to satisfaction of client.
• Ensure complete understanding of project scope by technical teams and client.
• Coordinate with the technical teams, vendor(s), and client delivery team to ensure the timely delivery of project milestones.

Cloud Technical Account Manager

• Project manage enterprise onboarding/integration, ensuring timely and successful launches.
• Monitor the product/program/project from initiation through delivery, interfacing with customers on technical matters.
• Work closely with Customer Success Management and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans.
• Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals, requirements, and solutions.
• Maintain a deep understanding of SpyCloud’s products.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Develop best practices and assets based on learnings from customer engagement to support initiatives to scale.
• Be a customer advocate, representing our customers internally.
• Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization.

• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
• Review impact of new features and fixes and assess those against customers organizational needs
• Assist in configuring Varicent specific solutions based on customer requirements as requested
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics to identify remedial actions required
• Help implement remedial actions for proactive maintenance
• Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
• Take initiative in identifying growth opportunities
• Collaborate with our team to achieve sustainable project and product growth
• Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
• Work with internal stake holders to review change management process and propose future state where possible

• Guide customers through onboarding and implementation by coordinating with delivery teams.
• Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
• Knowledgeable of key product use cases and expected outcomes— to guide customers toward best-practice adoption.
• Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and manage customer health.
• Actively engage with customers to calculate ROI derived from Adobe solutions (Productivity and Business Value).
• Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

Enterprise Solutions Account Manager

• Serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals
• Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap
• Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans
• Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks
• Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status
• Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support
• Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations
• Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders
• Generate and analyze service performance reports to drive business reviews and proactive account planning
• Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies
• Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system
• Ability to travel up to 50% as business needs require

• Manage a book of business, including Fortune 500 companies, where you will be responsible for providing our customers with proactive, strategic and operational technical guidance and consultation.
• Drive stability and growth within your book of business that increases your customer’s revenue, drives customer retention, and improves NPS.
• Be a technical resource that helps maintain and optimize your customer’s technical ecosystem.
• Collaborate with Product and Engineering teams to understand, influence, and prioritize new features and the BigCommerce Roadmap ensuring customer success.
• Develop and maintain Technical account level Run Books that document your customer’s architecture on the BigCommerce platform as well as integrations with third party solutions and applications.
• Provide your clients with platform configuration support and conduct service reviews, focused on growth measures to mitigate case incidents.
• Work closely with internal Support teams for case oversight and management, ensuring your client’s cases are aligned in accordance with your client's priorities.
• Draw upon the collective knowledge within BigCommerce and the e-commerce and SaaS industries to lead technical Best Practice reviews with your clients ensuring they maximize the value from the BigCommerce platform and ecosystem.
• Partner with your clients to personalize information that is impactful to their BigCommerce store regarding maintenance and product feature releases, as well as future plans centered around the BC Roadmap.
• Participate in reoccurring business reviews (to Executive Leadership) of your book of business and recommend business plans that result in year over year growth.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Evaluate your client’s technology environment and recommend apps, integrations, features and partners aligned to your client’s business objectives.
• Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution.

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Being the focal point for technical vendor related issues in front of the customer
• Providing product best practice and design guidance, to enhance technical and business outcomes, overseeing scale and performance over time.
• Working closely with Support and Engineering teams to quickly resolve any issues and drive customer satisfaction
• Assisting with deployment, configuration and customization of the platform while adapting to changes in the Customer's environment.
• Monitoring performance to determine how well the systems are running and what improvements can be made
• Briefing the customer on upcoming features and updates, and provide training in cooperation with Guardicore training team

Technical Account Manager II, Microsegmentation

• Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption.
• Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services
• Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals
• Receive & Respond to customer RFI / RFP’s
• Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.

See all jobs on JobTailor

Technical Account Manager

Senior Technical Account Manager

Senior Technical Account Manager

Technical Account Manager

Technical Account Manager

Senior Technical Account Manager

Technical Account Manager

ATM Technical Account Manager

Technical Account Manager, TAM

Cloud Technical Account Manager

Technical Account Manager

Technical Account Manager

Enterprise Solutions Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager II, Microsegmentation

Enterprise Technical Account Manager