Senior Technical Account Manager

WillHire

Technical Account Manager providing proactive support for Workday's largest strategic accounts. Engaging with customers to drive effective operations and resolve complex issues.

Posted 6/9/2026full-timeSalt Lake City • Texas, Utah • 🇺🇸 United StatesSenior💰 $118,400 - $177,600 per yearWebsite

About the role

Key responsibilities & impact

Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
Become an expert in Workday's Architecture and leverage it on all engagements as needed
Demonstrate competency in Workday products: HCM, Payroll, Financials
Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
Own and drive escalated issues blocking production success
Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
Carry out regular review of customer cases to identify trends
Champion and advocate for customers with internal and external stakeholders
Manage challenging situations in a fast paced environment
Chair roundtables to ensure close communication and relationship building with key stakeholders
Serve on and actively participate in customer steering committee meetings
Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools
Pilot new programs and drive continuous improvement initiatives for production customers
Travel occasionally up to 25% of the time (adjust depending on region)
Participate in our 24x7 program

Requirements

What you’ll need

BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
Working experience with at least one of the following business areas preferred: Human Resources, Payroll, Time Tracking, Recruiting, Financials
History of successful issue resolution and escalation management skills at all levels, including executive.
Strong leadership and stakeholder management abilities, with C-level engagement experience.
Collaborative team player with cross-functional engagement skills.
Excellent communication (verbal, presentation, written) and meeting facilitation skills.
Ability to quickly assess and navigate high-stress situations.
Strong planning, organization (project management a must), analytical, problem-solving, and multitasking skills.
Ability to work independently, adapt quickly, and maintain a positive attitude.

Benefits

Comp & perks

Workday Bonus Plan
Role-specific commission/bonus
Annual refresh stock grants

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Workday ArchitectureWorkday HCMWorkday PayrollWorkday FinancialsSaaS implementationB2B enterprise softwareproject managementissue resolutionescalation managementcustomer success

Soft Skills

leadershipstakeholder managementcollaborationcommunicationproblem-solvingorganizationmultitaskingadaptabilitybusiness judgmentrelationship building

Certifications

BS in Computer ScienceMS in Technical Degreeequivalent technical work experience