Senior Technical Account Manager

DigitalOcean

Senior Technical Account Manager ensuring customer success by managing key business accounts at DigitalOcean. Leveraging technical knowledge to guide customers on their cloud journey.

Posted 6/4/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $140,800 - $176,000 per yearWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDistributed SystemsDockerGoGoogle Cloud PlatformLinuxPythonSQLTerraform

About the role

Key responsibilities & impact

Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
Manage and maintain DigitalOcean’s key accounts.
Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.

Requirements

What you’ll need

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
Proven track record of successfully troubleshooting technical problems.
Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Benefits

Comp & perks

Competitive salary
Flexible time off policy
Employee Assistance Program
Local Employee Meetups
Reimbursement for relevant conferences, training, and education
Access to LinkedIn Learning's 10,000+ courses
Equity compensation including equity grants and Employee Stock Purchase Program

ATS Keywords

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Hard Skills & Tools

cloud infrastructureLinuxdistributed systemsautomationPythonGoprovisioning strategiesdeployment strategiesSQLAI/ML infrastructure

Soft Skills

technical consultationcommunicationcustomer engagementproblem-solvingstrategic alignmentcustomer advocacycollaborationworkshop facilitationrelationship managementdata-driven decision making