Technical Account Manager – Ansible

Red Hat

Enterprise-level engineer focusing on Ansible Automation Platform for financial services clients. Facilitating communication and collaboration to optimize Red Hat solutions.

Posted 6/12/2026full-timeRemote • North Carolina, Ohio, Pennsylvania, Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $96,440 - $154,190 per yearWebsite

ATS Keywords

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Hard Skills

Ansible Automation Platformcontainer orchestrationmicroservicesautomation environmentsconfiguration managementapplication deploymentinfrastructure orchestrationtechnical reviewsissue resolutionknowledge sharing

Soft Skills

customer advocacycommunicationrelationship managementproblem-solvingdocumentationcollaborationstrategic advicemultitaskingverbal communicationwritten communication

Tools & Technologies

ChefPuppetSaltStackRed Hat productstechnical support systemsvideo call platformschat support toolsonline support channelsR&D collaboration toolsproduct management tools

Industry Keywords

customer experiencetechnical supportsoftware developmentengineeringquality assuranceautomation practicesrelationship-based supporttechnology-related disciplinecomputer scienceengineering degree

Tech Stack

Tools & technologies

AnsibleChefMicroservicesPuppetSaltStack

About the role

Key responsibilities & impact

Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
Specialize in Ansible Automation Platform, providing expertise on its implementation and use
Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
Provide strategic advice and guidance on current and future Red Hat products and solutions
Manage customer cases, maintaining clear and concise documentation
Collaborate with engineering, R&D, product management, and technical support teams
Create and maintain technical documentation for issue resolution and knowledge sharing
Manage and grow customer relationships through attentive, relationship-based support
Visit customer sites as needed and ensure exceptional service experience

Requirements

What you’ll need

Prior customer experience in a technical support, software development or engineering, or quality assurance organization
Experience with Ansible Automation Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles
Experience with configuration management, application deployment, and infrastructure orchestration technologies
Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
Outstanding verbal and written communication skills
Ability to convey complex information to customers clearly and concisely
Ability to manage multiple issues and projects
Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!