Technical Account Manager

• OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS
• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE
• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
• MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Keep customers informed with timely communication, clear resolution plans, and proactive risk management.
• TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT
• Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
• Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering.
• Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
• Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted.

• Manage and grow existing client relationships
• Drive revenue growth
• Ensure client satisfaction through upselling and cross-selling opportunities
• Develop and maintain strong relationships with key decision-makers and stakeholders
• Act as the primary point of contact for all account-related inquiries, concerns, and escalations
• Proactively engage with clients to understand their evolving needs and challenges
• Provide exceptional customer service and support
• Implement strategies to foster long-term client loyalty and minimize churn
• Identify upselling and cross-selling opportunities
• Establish a technology roadmap for all key strategic accounts
• Develop account plans and strategies to maximize business opportunities and achieve sales targets
• Conduct regular account reviews and monitor account performance
• Communicate the overall status of projects to clients and internal stakeholders
• Stay abreast of industry trends, cybersecurity threats, and best practices.

• Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
• Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
• Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
• Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
• Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
• Identify opportunities for upselling or expansion based on customer needs and usage patterns.
• Monitor and report on account health, usage metrics, and support trends.

• Guide customers through onboarding and implementation by coordinating with delivery teams.
• Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
• Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption.
• Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
• Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value).
• Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

Account Manager

• Serve as a trusted technical advisor throughout customers’ Wiz journey
• Navigate customers through deployment, configuration, and operationalization of Wiz
• Act proactively, leading the customer toward full adoption and addressing Cloud, Code and Runtime security risk
• Ensure customers achieve business goals and report progress and results to key stakeholders
• Understand and advocate for customers’ needs to internal Wiz stakeholders
• Manage a book of up to 10 strategic customers, driving adoption and securing renewals
• Partner cross-functionally to improve processes

Senior Technical Account Manager

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience.
• Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
• Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.
• Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
• Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
• Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
• Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.
• Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests.
• Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

Senior Technical Account Manager – Southwest

Senior Technical Account Manager – West, PNW

• Own onboarding and implementation for enterprise customers end-to-end — from kickoff through go-live and into long-term account health
• Lead technical discovery to understand each customer's billing architecture, data model, and integration landscape before prescribing an approach
• Guide customers through complex integrations connecting Orb with adjacent systems: NetSuite, Salesforce, internal data warehouses, and event pipelines
• Design and review API integration patterns, event schemas, aggregation strategies, and idempotency handling alongside customer engineering teams
• Serve as the primary escalation point for technical issues during implementation and post-go-live; diagnose root causes and coordinate resolutions with Orb Engineering
• Build and maintain account plans that document architecture decisions, integration risks, adoption milestones, and renewal context
• Identify and act on expansion signals within your accounts: new product lines, new geographies, incremental usage growth
• Represent the voice of enterprise customers internally — translating patterns into product feedback and advocating for platform improvements with Engineering and Product
• Contribute to internal documentation: reference architectures, integration playbooks, and implementation guides that accelerate future enterprise onboardings
• Partner with Sales on strategic renewals and expansions for your accounts

Technical Account Manager, Enterprise

• Build, develop, and maintain one-on-one relationships with customers.
• Produce and deliver a prescribed set of technical services to maintain operational health.
• Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
• Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
• Field technical inquiries, handle customer issues, and influence partners to improve customers’ health.
• Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications.
• Identify and mitigate risks to establish successful partnerships with Adobe team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
• Consistent effort to document, input, and supply strategic and tactical insights inside Adobe Workfront.

Principal Technical Account Manager

• Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
• Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
• Tracking and coordinating technology deployments with our customers and partners on a global scale
• Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions
• Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed

• Partner with our Senior Engineers and our Onsite Field Engineers to establish the overall IT strategy and 2-year technology plan (including budget) for our clients.
• Formally present this to C-level executives and other IT contacts at our client sites.
• Learn and understand our clients’ industry-specific IT requirements and unique technology needs.
• Communicate this information to the other members of our team.
• Develop innovative IT initiatives and projects to foster the growth goals and desired work environment of our clients.
• Build project plans, including detailed scopes of work, hardware/software options, and the budget requirements.
• Communicate project progress to the client on a regular basis and ensure the client receives project completion updates.
• Analyze and review Network Assessments and Security Audit reports to identify clients’ business risks in relation to technology.
• Develop solutions to minimize these risks.
• Present this information to clients during in-person Technical Business Review meetings.
• Illustrate the importance and benefits of IT standardization and well-established IT processes and procedures.
• Identify emerging technologies that will benefit our clients’ future business needs from an IT perspective.
• Tailor the findings and present the information at in-person Technical Business Review meetings.
• Manage 25 - 30 client accounts and foster a positive relationship with each.
• Ensure clients are very satisfied with Parachute’s services by meeting with and speaking to clients and analyzing survey results.
• Handle and resolve client issues and escalations with a great deal of patience, respect, professionalism, and written follow-up.
• Monitor and identify any delays in client projects and general tasks completion and communicate any delays to management and clients.
• Work closely with COO to manage implementation of Parachute developed processes, procedures, and operational strategies.

• Act as a subject matter expert for API/SDK integrations, gateways, and cloud-native payment flows, leading design conversations up to the C-suite and Senior Architect level
• Own the technical relationship firm-wide, navigating Fiserv’s distributed technology stack to resolve bottlenecks and advocate for client-requested feature enhancements
• Oversee all technical efforts for key accounts, providing high-level guidance during mission-critical events and ensuring SLA compliance
• Conduct face-to-face discovery sessions with client stakeholders, vendors, and 3rd parties to future-proof their payment architectures

• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

• Serve as the primary technical point of contact (L1) for Atlas customers post go-live
• Own the short and long-term technical success and health of assigned accounts
• Build trusted, durable relationships with customer engineering, IT, platform, and operations teams
• Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment
• Is main contact point during escalations and drives resolution
• Collaborates with AEs to co-deliver QBRs
• Build, maintain, and continuously drive Joint Success Plans with customers
• Align Atlas platform capabilities to customer business objectives, operational KPIs, and success criteria
• Use the Joint Success Plan as the system of record for priorities, milestones, risks, and outcomes
• Regularly review and update success plans with customer stakeholders and Armada leadership
• Ensure success plans directly inform adoption strategy, roadmap discussions, and expansion planning
• Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation
• Help customers integrate Atlas into existing workflows, tooling, and operational processes
• Identify usage gaps, friction points, and opportunities to expand Atlas value
• Guide customers from initial usage into advanced, production-grade operating patterns
• Identifies applications to be integrated into Marketplace and drives the execution of this integration
• Supports customers to self-onboard assets which are not covered by Support like SD-WAN and others
• Supports the customers with asset management best practices
• Trains new users to use Atlas in a proficient way
• Accelerate time-to-value by prioritizing high-impact Atlas use cases
• Translate platform usage into measurable outcomes such as improved uptime, operational efficiency, and reduced complexity
• Track, quantify, and communicate realized value through structured reviews and health checks
• Monitor platform health, usage trends, and operational signals across assigned accounts
• Proactively identify risks, misconfigurations, or adoption challenges before they impact customers
• Coordinate with Support, Engineering, and Product teams to resolve issues efficiently
• Ensure customers operate Atlas in a secure, stable, and scalable manner
• Support customers in aligning Atlas usage with security, access control, audit logs, and governance expectations
• Partner with customer security and compliance teams as needed
• Maintain disciplined operational hygiene, documentation, and access management
• Identify Atlas-led expansion opportunities including additional users, environments, or use cases
• Partner with Sales and Customer Success leadership on expansion planning, grounded in the Joint Success Plan
• Provide technical validation and guidance for Atlas-driven growth opportunities
• Work closely with Support teams responsible for Atlas onboarding and deployment
• Partner with Product and Engineering to provide structured feedback based on real customer usage
• Collaborate with regional GTM and Customer Success teams to ensure seamless customer experience

• Own the end-to-end deployment journey for new customers, from technical kickoff through go-live and early adoption milestones
• Build and maintain customer-specific deployment plans, including timelines, success criteria, integration requirements, and risk mitigation
• Serve as the primary technical point of contact during deployment
• Lead architecture and integration discussions
• Troubleshoot complex technical issues during rollout
• Develop reusable playbooks, runbooks, and deployment artifacts
• Partner with Sales and Customer Success to identify expansion opportunities
• Advocate for customers internally by surfacing product gaps and deployment friction to Product and Engineering
• Contribute to internal tooling and process improvements

• We are looking for a Technical Account Manager to join our team at Chooch, a leader in enterprise computer vision AI.
• This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow their use of Chooch’s AI Vision platform.
• The Technical Account Manager will serve as a key link between our customers and internal teams, helping drive customer projects forward while ensuring a high level of responsiveness, organization, and technical coordination.
• This role combines project management, customer communication, and support ticket ownership.
• You will work closely with customers across industries such as healthcare, manufacturing, retail, and public sector, helping them navigate onboarding, implementation, ongoing support, and long-term success with Chooch’s solutions.
• This role requires someone who is highly organized, customer-focused, technically fluent, and comfortable managing multiple priorities at once.
• The ideal candidate can communicate clearly with both technical and non-technical stakeholders, keep projects on track, coordinate across internal teams, and ensure customer issues are addressed efficiently and professionally.

• Provide strategic and tactical technical guidance to help customers maximize product value, plan for scalability, and adopt best practices
• Deliver high value support to execute contractual requirements
• Work closely with engineering, services, product and sales teams to ensure a coordinated response to customer needs and feedback
• Collaborate with customers to align product capabilities with their business goals, identifying integration opportunities and upcoming needs
• Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders
• Provides account management for Premier Support and escalated accounts
• Proactively triage, track and prioritize customer issues based on business impact and urgency
• Regularly provide account health updates, root cause analysis of major incidents and progress on open items
• Identify trends and recurring issues, recommending systemic solutions or product enhancements

• Own the post-sales technical relationship for a portfolio of high-value accounts.
• Develop and maintain a deep understanding of each customer’s architecture, data workflows, and business objectives.
• Lead the technical onboarding of new customers, guiding them through initial deployment, data migration, integration setup, and performance tuning.
• Conduct regular health checks and performance reviews of customer environments.
• Serve as the escalation point for complex technical issues.
• Act as the voice of the customer within CelerData.

• Provide executive-level (CIO/CTO) leadership to clients
• Establish IT strategy and 2-year technology plans for clients
• Partner with Senior Engineers and Onsite Field Engineers
• Learn and understand clients’ industry-specific IT requirements
• Develop innovative IT initiatives and projects
• Communicate project progress and ensure client satisfaction
• Analyze Network Assessments and Security Audit reports
• Present solutions to clients during Technical Business Review meetings
• Manage 25 - 30 client accounts and foster positive relationships
• Handle client issues and escalations with professionalism

• Serve as the technical point of contact for frontline users (admins, analysts, training leads).
• Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product.
• Provide ongoing technical support and ensure timely resolution of admin-level issues.
• Deliver onboarding and refresher trainings (virtually and on-site) tailored to users such as patrol officers, analysts, and administrators.
• Own and execute “Train the Trainer” programs to scale internal agency enablement.
• Communicate product updates and platform enhancements to drive feature adoption and engagement.
• Act as the first point of contact for CSMs seeking product knowledge, workflow guidance, or technical answers.
• Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement.

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