Technical Account Manager

AlertMedia

Technical Account Manager supporting AlertMedia’s Customer Success team as a technical advisor and driving customer success strategies. Focused on technical integrations and troubleshooting.

Posted 6/4/2026full-timeRemote • Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, West Virginia, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
Identify opportunities for upselling or expansion based on customer needs and usage patterns.
Monitor and report on account health, usage metrics, and support trends.

Requirements

What you’ll need

3-5 years in a customer-facing technical role
Experience managing enterprise or mid-market accounts
Strong understanding of APIs, integrations and technologies to manage user access and security (SSO, SCIM, SFTP)
Ability to read logs, debug issues, and translate technical problems into business impact
Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.
Strong organizational skills and ability to manage multiple pipelines and priorities
Excellent written and verbal communication skills, with the ability to collaborate cross-functionally
Ability and desire to work in a fast-paced, technically challenging environment

Benefits

Comp & perks

Competitive base salary + Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
401K with generous company match
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
A Best Places to Work company 10 years in a row and numerous other awards
Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
Ongoing career development opportunities through our Learning & Development team
You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIsintegrationsSSOSCIMSFTPAI toolsdebuggingtechnical problem translationoperational efficiency

Soft Skills

customer-facingorganizational skillscollaborationcommunicationability to manage multiple prioritiescustomer satisfactionproactive guidance