AlertMedia

Threat Intelligence Specialist

• Utilize source tools to identify and monitor incidents and potential threats globally
• Based on given criteria, identify events that could impact business continuity and the safety of our customers and their employees
• Communicate critical information effectively and with urgency and provide updated information as necessary
• Ensure that all information is delivered with the highest level of accuracy and speed
• Work with AlertMedia's Global Intelligence team to continuously update sources to ensure the highest level of monitoring and knowledge

Global Intelligence Analyst

Account Executive

• Become an expert in the AlertMedia platform and tools, and its uses for our customers with a focus on strategic, enterprise customers
• Use a consultative approach to advise prospects on how AlertMedia can help solve their communication challenges; conversationally demonstrate AlertMedia’s products and key differentiators
• Be able to uncover and quantify the customers pain points and associate those pains back to the AlertMedia solutions across various stakeholders within the enterprise accounts
• Conduct strategic prospecting into your territory in partnership with your sales development partner. This is a full cycle position.
• Schedule and deliver customized virtual and in-person meetings and product demonstrations to the assigned targets in your territory
• Work closely with the AlertMedia marketing and sales leadership teams to manage the sales process, including proposals, legal and security reviews, negotiation, and contract execution
• Help transition closed won accounts to the Implementation & CSM team, while staying involved the entire time to grow the account through expansion
• Effectively maintain our CRM and Gong accurate forecasting of your bookings and give insight for the organization

Enterprise Account Director – Northeast Region

Customer Success Manager

• Build strong relationships with our customers
• Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
• Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
• Align with the Customer Success organization and Account Management Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
• Manage a series of personal and automated touchpoints and to drive ongoing customer experiences
• Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features
• Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations
• Respond to all customer inquiries in a thoughtful and timely manner
• Keep track of new product developments and strategically inform/train customers on them
• Communicate desired software requirements to product management team in a cross-functional feedback loop
• Effectively track all customer communication in Gainsight
• Diligently manage Gainsight and Salesforce data to effectively manage your book of business
• Contribute to AlertMedia’s culture, values, and vision for the future

Marketing

• Lead integrated strategy for lifecycle marketing campaigns, creating scalable, data-driven, lifecycle and email-led programs for AlertMedia’s prospective customers.
• Transform leads and MQLs into SRLs; increasing engagement with our current database, driving product awareness, and igniting conversations for our sales team.
• Drive end-to-end campaign orchestration from strategy, collaborating with the larger marketing team on execution, and reporting on campaign performance.
• You will personally build and QA campaigns in Marketo, partnering with Marketing Operations for lead flow and reporting support.
• You will prioritize lifecycle programs that reduce friction in the buyer journey and improve Sales follow-up efficiency.
• You will track and optimize MQL to SAL conversion, pipeline influence, and opportunity acceleration.
• Build and maintain ongoing communication with the sales team. You will align closely with SDR and AE teams to ensure lifecycle campaigns support active follow-up priorities.
• Constantly measure performance against expectations; make data-driven decisions to heighten campaign success; suggest and implement additional strategies to assist sales in creating more opportunities. You will run A/B tests on subject lines, messaging, cadence, and CTAs, and share results openly to inform future programs.

Lifecycle Marketing Manager

DevOps Engineer

• Develop deep familiarity with the AlertMedia platform and the AWS services that support it
• Design, operate, and improve infrastructure using services such as ECS, EC2, RDS/Aurora, SQS, SNS, Lambda, CloudFormation, Docker, and Linux
• Manage Infrastructure as Code using Terraform and Terragrunt
• Help maintain a secure, reliable, and scalable platform that cannot fail during high-impact events
• Continuously evaluate and improve system security, with a strong emphasis on data protection
• Identify opportunities to use automation and emerging AI-assisted tools to:
• Improve monitoring, alerting, and operational visibility
• Reduce repetitive or manual operational work
• Support faster investigation and resolution of issues
• Help evaluate, implement, document, and maintain tools that support Engineering and Operations
• Work in an Agile environment using tools like Git, JIRA, Jenkins, and Slack
• Contribute ideas that help AlertMedia continue to improve its platform and operational practices
• Collaborate closely with Engineering and Security teams to reinforce best practices
• Contribute positively to AlertMedia’s culture, values, and long-term technical direction

Implementation Specialist

• Act as the primary owner of multiple concurrent customer implementations, balancing time to value with customers’ intended timelines
• Lead customer kickoff meeting, initiating conversation on goals and desired business outcomes and setting mutually agreed upon expectations for the implementation project plan
• Facilitate regular implementation working sessions with the customer, navigating customer objections when warranted
• Strategize with the larger Customer Operations team to provide the customer with industry-specific best practices and proven AlertMedia solutions, accounting for customer goals and use cases
• Clearly communicate action items across internal and external teams and provide regular project updates to the customer
• Sensitively manage and interpret data, consulting on data imports and automations
• Respond to customer inquiries in a thoughtful and timely manner, displaying ownership in all interactions
• Diligently manage implementation milestones and overall project status internally in Gainsight
• Ensure visibility for the dedicated CSM throughout implementation, leading to a seamless IM-to-CSM transition once the customer is deployed
• Actively participate in a cross-functional feedback loop with Leadership and Product Management teams to continuously improve and scale the implementation experience
• Contribute to AlertMedia’s culture, values, and vision for the future

Global Intelligence Analyst

Enterprise Account Director – Northeast Region

Customer Success Manager

Lifecycle Marketing Manager

DevOps Engineer

Implementation Manager