AlertMedia

Sales Development Rep

• Become an expert in the AlertMedia platform and tools, and its uses for our customers
• Conduct high volume prospecting and phone outreach for qualified leads using a variety of tools including Salesforce.com, LinkedIn, and other outbound techniques
• Partner closely with Account Executives to engage new customers and support in prospecting efforts
• Build relationships with prospects and internal stakeholders to grow new business
• Collaborate with Marketing to develop and refine prospecting strategies
• Use a consultative approach to advise prospects on how AlertMedia can help solve their communication challenges; conversationally demonstrate AlertMedia’s products and key differentiators
• Work 5:00am - 2:00pm CST schedule and interface across the business in a hybrid environment (3 days in office, 2 days remote)

Sales Development Representative

People Operations

• Report to the Chief People Officer and serve as executive-level partner and trusted advisor to the executive team
• Lead, inspire, and scale a multi-disciplinary HR team including HR Operations, HR Business Partners, and Total Rewards
• Design and drive enterprise-wide people strategies that enable organizational effectiveness, business agility, and long-term growth
• Establish and oversee scalable HR systems, processes, and policies supporting a global, fast-paced SaaS environment
• Champion employee engagement and retention through programs that strengthen belonging, career development, and performance
• Oversee strategic workforce planning, talent management, and succession planning
• Guide and influence senior executives with data-driven insights to align HR practices with business priorities
• Represent HR as a senior culture leader, reinforcing AlertMedia’s values and employer brand as the company scales
• Collaborate cross-functionally across the organization to deliver People initiatives and manage HR professionals' performance

Director, People

Account Manager

• Develop and coach a team of Account Managers in the enterprise, mid-market and SMB segments and guide them with their sales pipeline, from prospecting to close.
• Partner with Sales, Customer Success, Marketing and Renewals leadership to drive cross collaboration and process.
• Help your team build account maps to more effectively up-sell and cross-sell within a set of named accounts.
• Partner with team and internal stakeholders to identify expansion opportunities to meet/exceed expansion revenue targets by understanding customer objectives and use-cases, defining and executing sales plans and proposals, articulating value, identifying new personas and contacts, participating in large customer QBRs, and reviewing renewals and adoption obstacles.
• Collaborate with Marketing to make sure the team is delivering and following up on regular outbound campaigns on new product updates, webinars, trainings, etc.
• Drive enterprise value while focusing on increasing cross-sell product expansion within the larger customer base.
• Guide your team in managing account issues and escalations as it relates to licensing, contracts, and renewals.
• Measured by team’s ability to retain and grow annual recurring revenue while maintaining an exceptional customer experience.

Director, Account Management

Customer Success Manager

• Take ownership of AlertMedia’s customer relationships and act as a consultative partner for strategic accounts
• Execute strategic guidance, drive adoption, and support customer health, retention, and growth
• Build strong relationships with customers
• Identify, measure, and execute against customers’ positive business outcomes
• Evaluate risk management for each customer and proactively apply best practices to drive retention
• Align with the Customer Success organization and Account Management Team to support growth via adoption, cross-sell, and upsell
• Manage personal and automated touchpoints to drive ongoing customer experiences
• Conduct effective Quarterly Business Reviews to highlight realized value and recommend new features
• Consult with customers to determine the best data automation option and support configurations for matrixed organizations
• Respond to all customer inquiries in a thoughtful and timely manner
• Keep track of new product developments and strategically inform/train customers on them
• Communicate desired software requirements to product management in a cross-functional feedback loop
• Effectively track all customer communication in Gainsight and manage Gainsight and Salesforce data to manage your book of business
• Contribute to AlertMedia’s culture, values, and vision for the future

Customer Success Manager, Mid-Market

• Define the strategic direction of Customer Success and own the department’s vision, strategy, people, and outcomes.
• Lead and develop a high-performing Customer Success team; recruit, mentor, and empower leaders and individual contributors.
• Drive adoption, retention, expansion, and customer advocacy across Enterprise and Mid-Market segments.
• Serve as a trusted advisor and executive sponsor for strategic accounts, engaging at the C-suite level.
• Enhance playbooks, processes, and systems to scale the customer experience across the lifecycle.
• Identify and implement AI tools and processes that enhance the customer experience and free the team for high-value work.
• Partner cross-functionally (Product, Engineering, Sales, Marketing) to bring customer insights into roadmap and go-to-market strategies.
• Shape the AlertMedia customer journey and directly impact growth, customer loyalty, and market leadership.

Sales Development Representative

Director, People

Director, Account Management

Customer Success Manager, Mid-Market

Vice President, Customer Success