AlertMedia

Threat Intelligence Specialist

• Utilize source tools to identify and monitor incidents and potential threats globally&nbsp;
• Based on given criteria, identify events that could impact business continuity and the safety of our customers and their employees&nbsp;
• Communicate critical information effectively and with urgency and provide updated information as necessary&nbsp;&nbsp;
• Ensure that all information is delivered with the highest level of accuracy and speed&nbsp;
• Work with AlertMedia's Global Intelligence team to continuously update sources to ensure the highest level of monitoring and knowledge&nbsp;

Contract Global Intelligence Analyst, Tues & Thurs – Sat, 2:00pm-12:00am CT

Technical Account Manager

• Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
• Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
• Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
• Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
• Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
• Identify opportunities for upselling or expansion based on customer needs and usage patterns.
• Monitor and report on account health, usage metrics, and support trends.

General Counsel

• Contract Drafting, Review and Negotiations: Review, draft, negotiate, and revise a high volume of commercial agreements, including SaaS subscription agreements, MSAs, DPAs, NDAs, procurement agreements, and vendor contracts.
• AI and Process Innovation: Leverage AI-enabled legal tools, contract lifecycle management systems, and standardized workflows to improve productivity, consistency, and scalability of legal support.
• Cross-Functional Collaboration: Partner closely with Sales, Finance, Deal Desk, Procurement, and Executive leadership to align contract terms with strategic priorities.
• Stakeholder Support and Enablement: Provide timely, clear, and actionable legal guidance to the Sales and Customer Success teams during deal cycles.
• Regulatory and Privacy Expertise: Stay up to date on legal trends affecting the SaaS industry, including data privacy laws like GDPR and CCPA.
• Risk Management: Assess legal and operational risk associated with contract terms and provide business-oriented recommendations that support efficient decision-making.

Commercial Counsel

Billing Specialist

• Own the end-to-end billing process across subscription and usage-based revenue
• Ensure timely and accurate invoice generation
• Manage billing queue, prioritization, and execution
• Review and resolve complex billing scenarios (proration, expansions, terminations)
• Make real-time decisions to ensure billing continues moving forward
• Reduce dependency on manual review by standardizing workflows
• Manage AR team supporting billing and collections
• Ensure work is completed accurately and on time
• Provide guidance, prioritization, and accountability
• Partner with systems teams to improve automation and workflows
• Provide feedback on process gaps and inefficiencies
• Support adoption of new tools and processes
• Identify opportunities to simplify billing workflows
• Reduce manual effort through better process design
• Improve invoice quality and reduce customer inquiries
• Track and report on key billing metrics, including billing efficiency, cycle time, and accuracy

Billing Manager

• Utilize source tools to identify and monitor incidents and potential threats globally
• Based on given criteria, identify events that could impact business continuity and the safety of our customers and their employees
• Communicate critical information effectively and with urgency and provide updated information as necessary
• Ensure that all information is delivered with the highest level of accuracy and speed
• Work with AlertMedia's Global Intelligence team to continuously update sources to ensure the highest level of monitoring and knowledge

Contract Global Intelligence Analyst, Tues & Thurs – Sat, 2:00pm-12:00am CT

Technical Account Manager

Commercial Counsel

Billing Manager

Global Intelligence Analyst

Contract Global Intelligence Analyst, Mon, Thurs-Sat, 2:00pm CT-12am CT