AlertMedia

Implementation Specialist

• Act as the primary owner of multiple concurrent customer implementations, balancing time to value with customers’ intended timelines
• Lead customer kickoff meeting, initiating conversation on goals and desired business outcomes and setting mutually agreed upon expectations for the implementation project plan
• Facilitate regular implementation working sessions with the customer, navigating customer objections when warranted
• Strategize with the larger Customer Operations team to provide the customer with industry-specific best practices and proven AlertMedia solutions, accounting for customer goals and use cases
• Clearly communicate action items across internal and external teams and provide regular project updates to the customer
• Sensitively manage and interpret data, consulting on data imports and automations
• Respond to customer inquiries in a thoughtful and timely manner, displaying ownership in all interactions
• Diligently manage implementation milestones and overall project status internally in Gainsight
• Ensure visibility for the dedicated CSM throughout implementation, leading to a seamless IM-to-CSM transition once the customer is deployed
• Actively participate in a cross-functional feedback loop with Leadership and Product Management teams to continuously improve and scale the implementation experience
• Contribute to AlertMedia’s culture, values, and vision for the future

Implementation Manager

Payroll

• Maintain Rippling HRIS; serve as expert and ensure data integrity, including employee life cycle changes, manager access, extensive reporting, and providing training and support to end users
• Serve as the primary contact for employee inquiries, including managing HR Operations Jira ticketing system and responding in a timely, customer-centric, and friendly manner to
• Manage all benefits administration and perks; own benefits billing, integrations, and open enrollment processes and partner with benefits brokers to ensure seamless day-to-day benefits operations and continued education to employees
• Own HR reporting and analytics and assist leaders with ad hoc reporting needs
• Administer Leave of Absence (LOA) and Accommodations programs, ensuring compliance with policies and regulations while providing timely support and communications to employees
• Collaborate and provide necessary HR support for other departments and outside 3rd party vendors
• Partner with cross-functional teams to streamline, automate and optimize HR processes and workflows for greater efficiency.
• Assist in the development and implementation of HR policies and procedures regarding HRIS and related issues with a less is more approach
• Prepare, process, and audit semi-monthly payroll accurately and timely
• Provide compensation support including quarterly compensation cycle report creation and approval of salary actions, promotions and job re-leveling
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Oversee compliance based projects and work cross functionally to complete, such as EEO-1, SOC2, 5500 nondiscrimination testing for pre-tax benefits and 401k, training, and more
• Keep up to date on changing federal, state, and local HR and payroll laws
• Act as a trusted and helpful HR resource for employees, with a high level of discretion

HR Operations – Payroll Generalist

Account Executive

• Develop and manage a sales pipeline, from prospecting to close, keeping detailed notes and activities in Salesforce.
• Build account maps to more effectively cross-sell within a set of named accounts.
• Partner closely with the Customer Success team to identify expansion opportunities and meet/exceed expansion revenue targets by:
• Understanding customer objectives and use-cases
• Defining and executing sales plans and proposals that provide strategic recommendations designed to meet specific customer needs
• Articulating value in products and services to help meet those needs
• Identifying new personas and contacts to drive further value within customer organizations
• Helping large customers to establish and meet their requirements with the goal of expanding once those have been met; participating in large customer QBR’s
• Reviewing renewals and any obstacles limiting adoption or creating renewal risk
• Collaborate cross functionally with internal teams, including Sales, Marketing, and Product
• Work with Marketing to deliver and follow up on regular outbound campaigns on new product updates, webinars, trainings, etc.
• Lead presentations and demos with a consultative, white glove approach
• Manage account issues and escalations as it relates to licensing, contracts, and renewals

Customer Account Director

Threat Intelligence Specialist

• Utilize source tools to identify and monitor incidents and potential threats globally
• Based on given criteria, identify events that could impact business continuity and the safety of our customers and their employees
• Communicate critical information effectively and with urgency and provide updated information as necessary
• Ensure that all information is delivered with the highest level of accuracy and speed
• Work with AlertMedia's Global Intelligence team to continuously update sources to ensure the highest level of monitoring and knowledge

Contract Global Intelligence Analyst – Sunday-Wednesday 2p-12a CST

Sales Development Rep

• Become an expert in the AlertMedia platform and tools, and its uses for our customers
• Conduct high volume prospecting and phone outreach for qualified leads using a variety of tools including Salesforce.com, LinkedIn, and other outbound techniques
• Partner closely with Account Executives to engage new customers and support in prospecting efforts
• Build relationships with prospects and internal stakeholders to grow new business
• Collaborate with Marketing to develop and refine prospecting strategies
• Use a consultative approach to advise prospects on how AlertMedia can help solve their communication challenges; conversationally demonstrate AlertMedia’s products and key differentiators
• Work 5:00am - 2:00pm CST schedule and interface across the business in a hybrid environment (3 days in office, 2 days remote)

Sales Development Representative

People Operations

• Report to the Chief People Officer and serve as executive-level partner and trusted advisor to the executive team
• Lead, inspire, and scale a multi-disciplinary HR team including HR Operations, HR Business Partners, and Total Rewards
• Design and drive enterprise-wide people strategies that enable organizational effectiveness, business agility, and long-term growth
• Establish and oversee scalable HR systems, processes, and policies supporting a global, fast-paced SaaS environment
• Champion employee engagement and retention through programs that strengthen belonging, career development, and performance
• Oversee strategic workforce planning, talent management, and succession planning
• Guide and influence senior executives with data-driven insights to align HR practices with business priorities
• Represent HR as a senior culture leader, reinforcing AlertMedia’s values and employer brand as the company scales
• Collaborate cross-functionally across the organization to deliver People initiatives and manage HR professionals' performance

Director, People

Account Manager

• Develop and coach a team of Account Managers in the enterprise, mid-market and SMB segments and guide them with their sales pipeline, from prospecting to close.
• Partner with Sales, Customer Success, Marketing and Renewals leadership to drive cross collaboration and process.
• Help your team build account maps to more effectively up-sell and cross-sell within a set of named accounts.
• Partner with team and internal stakeholders to identify expansion opportunities to meet/exceed expansion revenue targets by understanding customer objectives and use-cases, defining and executing sales plans and proposals, articulating value, identifying new personas and contacts, participating in large customer QBRs, and reviewing renewals and adoption obstacles.
• Collaborate with Marketing to make sure the team is delivering and following up on regular outbound campaigns on new product updates, webinars, trainings, etc.
• Drive enterprise value while focusing on increasing cross-sell product expansion within the larger customer base.
• Guide your team in managing account issues and escalations as it relates to licensing, contracts, and renewals.
• Measured by team’s ability to retain and grow annual recurring revenue while maintaining an exceptional customer experience.

Director, Account Management

Customer Success Manager

• Take ownership of AlertMedia’s customer relationships and act as a consultative partner for strategic accounts
• Execute strategic guidance, drive adoption, and support customer health, retention, and growth
• Build strong relationships with customers
• Identify, measure, and execute against customers’ positive business outcomes
• Evaluate risk management for each customer and proactively apply best practices to drive retention
• Align with the Customer Success organization and Account Management Team to support growth via adoption, cross-sell, and upsell
• Manage personal and automated touchpoints to drive ongoing customer experiences
• Conduct effective Quarterly Business Reviews to highlight realized value and recommend new features
• Consult with customers to determine the best data automation option and support configurations for matrixed organizations
• Respond to all customer inquiries in a thoughtful and timely manner
• Keep track of new product developments and strategically inform/train customers on them
• Communicate desired software requirements to product management in a cross-functional feedback loop
• Effectively track all customer communication in Gainsight and manage Gainsight and Salesforce data to manage your book of business
• Contribute to AlertMedia’s culture, values, and vision for the future

Customer Success Manager, Mid-Market

• Define the strategic direction of Customer Success and own the department’s vision, strategy, people, and outcomes.
• Lead and develop a high-performing Customer Success team; recruit, mentor, and empower leaders and individual contributors.
• Drive adoption, retention, expansion, and customer advocacy across Enterprise and Mid-Market segments.
• Serve as a trusted advisor and executive sponsor for strategic accounts, engaging at the C-suite level.
• Enhance playbooks, processes, and systems to scale the customer experience across the lifecycle.
• Identify and implement AI tools and processes that enhance the customer experience and free the team for high-value work.
• Partner cross-functionally (Product, Engineering, Sales, Marketing) to bring customer insights into roadmap and go-to-market strategies.
• Shape the AlertMedia customer journey and directly impact growth, customer loyalty, and market leadership.