AlertMedia

Support Engineer

• Act as level three technical support for Customer Success, troubleshooting and reproducing complex customer issues to identify root cause
• Troubleshoot and debug web-based applications using browser developer tools, AI-assisted debugging tools, and internal logs
• Build deep technical expertise across AlertMedia products and integrations; document and share knowledge through internal resources and training
• Partner with Customer Success Managers and Engineering to support smooth onboarding and issue resolution
• Manage customer expectations and build trusted relationships through clear, proactive communication
• Collaborate with Engineering and Product as a voice of the customer, identifying bugs, trends, and product improvement opportunities
• Continuously improve troubleshooting workflows by leveraging new tools and technologies, including AI-driven solutions
• Contribute to AlertMedia’s culture, values, and mission

Technical Support Engineer

Events

• Own and execute our Virtual Events program, sourcing and testing new virtual experiences that resonate with our target audience and create engaging opportunities for prospects and customers to connect with our team.
• Manage our Customer Meetups program, coordinating both in-person and virtual experiences designed to strengthen customer relationships and foster community among industry peers.
• Coordinate the vendor contracting process, including vetting agreements and ensuring all required documentation is completed in a timely manner.
• Track and communicate RSVPs with sales team for assigned events.
• Communicate pre-and-post event details to event registrants.
• Track and manage event budgets for assigned programs, ensuring expenses stay aligned with approved spend.
• Partner cross-functionally with Marketing, Sales, and Customer Success to align on event strategy and develop relevant messaging and materials that support event goals.
• Collaborate with the larger Events Team to provide additional support as needed.

Marketing Events Coordinator

Security Engineer

• Partner with engineering to drive technical implementation of controls throughout the product and infrastructure
• Design, implement, and continuously improve security controls across AWS infrastructure and application architecture
• Enhance and tune monitoring and detection capabilities in support of customer security and incident response capabilities.
• Become a SME for the entire AlertMedia platform and support sales and legal in elevating customer experiences.
• Lead technical portions of enterprise customer security reviews and architecture discussions
• Effectively communicate technical concepts and serve as the point of contact for engineering and customer facing teams
• Communicate cross-functionally with engineering, sales, I/T, and legal teams to maintain security and compliance posture as well as outline opportunities for advancement of control in the platform, infrastructure, and for customers.

Threat Intelligence Specialist

• Utilize source tools to identify and monitor incidents and potential threats globally
• Based on given criteria, identify events that could impact business continuity and the safety of our customers and their employees
• Communicate critical information effectively and with urgency and provide updated information as necessary
• Ensure that all information is delivered with the highest level of accuracy and speed
• Work with AlertMedia's Global Intelligence team to continuously update sources to ensure the highest level of monitoring and knowledge

Technical Support Engineer

Marketing Events Coordinator

Security Engineer

Global Intelligence Analyst