AlertMedia

DevOps Engineer

• Develop deep familiarity with the AlertMedia platform and the AWS services that support it
• Design, operate, and improve infrastructure using services such as ECS, EC2, RDS/Aurora, SQS, SNS, Lambda, CloudFormation, Docker, and Linux
• Manage Infrastructure as Code using Terraform and Terragrunt
• Help maintain a secure, reliable, and scalable platform that cannot fail during high-impact events
• Continuously evaluate and improve system security, with a strong emphasis on data protection
• Identify opportunities to use automation and emerging AI-assisted tools to:
• Improve monitoring, alerting, and operational visibility
• Reduce repetitive or manual operational work
• Support faster investigation and resolution of issues
• Help evaluate, implement, document, and maintain tools that support Engineering and Operations
• Work in an Agile environment using tools like Git, JIRA, Jenkins, and Slack
• Contribute ideas that help AlertMedia continue to improve its platform and operational practices
• Collaborate closely with Engineering and Security teams to reinforce best practices
• Contribute positively to AlertMedia’s culture, values, and long-term technical direction

Implementation Specialist

• Act as the primary owner of multiple concurrent customer implementations, balancing time to value with customers’ intended timelines
• Lead customer kickoff meeting, initiating conversation on goals and desired business outcomes and setting mutually agreed upon expectations for the implementation project plan
• Facilitate regular implementation working sessions with the customer, navigating customer objections when warranted
• Strategize with the larger Customer Operations team to provide the customer with industry-specific best practices and proven AlertMedia solutions, accounting for customer goals and use cases
• Clearly communicate action items across internal and external teams and provide regular project updates to the customer
• Sensitively manage and interpret data, consulting on data imports and automations
• Respond to customer inquiries in a thoughtful and timely manner, displaying ownership in all interactions
• Diligently manage implementation milestones and overall project status internally in Gainsight
• Ensure visibility for the dedicated CSM throughout implementation, leading to a seamless IM-to-CSM transition once the customer is deployed
• Actively participate in a cross-functional feedback loop with Leadership and Product Management teams to continuously improve and scale the implementation experience
• Contribute to AlertMedia’s culture, values, and vision for the future

AlertMedia

DevOps Engineer

Implementation Manager

Implementation Manager