Technical Account Manager

Symmetry Software

Technical Account Manager overseeing post-sale client outcomes and implementations for Symmetry's payroll compliance solutions with enterprise clients. Responsible for driving client adoption and retention.

Posted 6/24/2026full-timeScottsdale • Arizona, California • 🇺🇸 United StatesMid-LevelSenior💰 $121,000 - $149,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage a dedicated enterprise client portfolio as primary technical advisor
Deliver seamless implementations from kickoff through go-live
Develop deep understanding of each client's goals and translate them into actionable plans
Engage clients regularly via Zoom, email, phone, and on-site visits
Navigate ambiguous implementation scenarios independently
Drive product adoption with measurable improvements in usage metrics
Conduct technical assessments of API implementations
Guide clients on product integrations and troubleshooting
Serve as first technical point of contact during implementation and post-go-live
Monitor client health scores, usage metrics, and engagement

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
5+ years in Client Success, Technical Account Management, or Implementation Management in B2B SaaS
Proven track record managing enterprise portfolios and driving retention, adoption, and client satisfaction
Experience project managing complex software implementations from kickoff through go-live
Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues independently
Track record operating in ambiguous or early-stage environments
Demonstrated experience managing multi-threaded enterprise relationships
Track record leveraging data and metrics to drive client outcomes and operational efficiency
Experience in payroll, HR tech, or compliance technology strongly preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APISDKtechnical assessmentssoftware implementationsproject managementdata analysistroubleshootingproduct integrationsusage metricsclient health scores

Soft Skills

client engagementcommunicationproblem-solvingindependenceadaptabilityrelationship managementstrategic planningtechnical advisingretention strategiesoperational efficiency

Certifications

Bachelor's degreeTechnical Account Management certificationProject Management Professional (PMP)Certified ScrumMaster (CSM)API certification