Symmetry Software

Technical Account Manager

• Own and manage a dedicated enterprise client portfolio as primary technical advisor
• Deliver seamless implementations from kickoff through go-live
• Develop deep understanding of each client's goals and translate them into actionable plans
• Engage clients regularly via Zoom, email, phone, and on-site visits
• Navigate ambiguous implementation scenarios independently
• Drive product adoption with measurable improvements in usage metrics
• Conduct technical assessments of API implementations
• Guide clients on product integrations and troubleshooting
• Serve as first technical point of contact during implementation and post-go-live
• Monitor client health scores, usage metrics, and engagement