Account Manager

Adobe

Scaled Customer Account Manager managing a portfolio of customer accounts across Adobe's Digital Experience solutions. Drive customer success and relationship management to reveal new expansion opportunities.

Posted 5/29/2026full-timeRemote • California, Colorado, Illinois, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $135,200 - $234,150 per yearWebsite

About the role

Key responsibilities & impact

Guide customers through onboarding and implementation by coordinating with delivery teams.
Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption.
Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value).
Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

Requirements

What you’ll need

A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company.
Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
Experience developing strategies on assigned accounts to fully leverage technology solutions.
Led projects from conception to closure and have experience using internal resources to get things done.
Ability to build trusted relationships with executive sponsors and end users.
Experience running a full sales cycle.
Strong written and verbal communications.
Bachelor’s degree or equivalent practical experience.

Benefits

Comp & perks

Health insurance
401(k) matching
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementsales experiencestrategy developmentproject managementROI calculationproduct usage insights

Soft Skills

relationship buildingcommunicationtrust developmentstakeholder engagement

Certifications

Bachelor’s degree