Support Engineer

• Respond to user-reported IT issues via helpdesk tickets, phone, or in-person
• Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering
• Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs)
• Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks
• Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes
• Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions
• Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development
• Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects
• Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST)
• Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness
• Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

Desktop Support Technician

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Senior Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
• Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
• Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs).
• Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks.
• Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes.
• Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions.
• Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development.
• Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects.
• Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST).
• Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness.
• Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

IT Support Technician

• Responsible for ongoing documentation, maintenance, monitoring, and deployment of hardware assets
• Expert in client's IT Operating Toolset – SalesForce, TeamWork, 7Geese, ITGLUE, Box.com, OKTA, Meraki.com, Avalanche, What's Up Gold, PDQ, PagerDuty
• Supports Handheld RF Hardware and related software, including Wavelink Avalanche, Wavelink ConnectPro, Wavelink Terminal Emulator & related Wavelink TE scripting
• Responsible for level 1 tech support of basic systems (non-WMS) issues and escalate internally or to outside resources as required
• Responsible for level 1 tech support of WMSAPPS (Synapse WMS, ProShip, NiceLabel) issues
• Resolve issues in a timely, accurate, and customer service focused manner
• Become an Operational Subject Matter Expert of Synapse working with operations and Information Systems
• Works with Information Technology management to manage systemic improvements
• Develop and maintain proper documentation of systems configuration and changes
• Participate in other IT and IT Support projects as required
• Occasional travel to Team Offsite Meetings, Customer Meetings, and Vendor events as required

IT Support Analyst

• Serve as a recognized subject-matter expert in digital asset management, Adobe AEM Assets, and enterprise content storage.
• Support the design, configuration, governance, and continuous improvement of a scalable DAM capability that enables content findability, reuse, traceability, rights visibility, and compliant asset lifecycle management.
• Translate business and operational needs into practical DAM requirements, operating procedures, configuration inputs, and user guidance that improve content discoverability, reuse, and operational consistency.

Senior Specialist, Technical Product Management, Business Analyst

• Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Technical Support Engineer

• Provide pipeline management support to the pipeline swim lanes
• Review pipeline reporting and provide loan stage analysis
• Field sales partner inquiries and alert management to loan progression issues
• Oversee the day to day management of all assigned pipelines and/or loans
• Provide daily leadership to processors/underwriters/closers regarding all process, reporting and workflow items
• Identify and escalate breaks in process, procedure or policy
• Support the commitment to WOW! Service by meeting or exceeding established Operational Metrics
• Ensure accurate and timely loan delivery
• Provide training and/or guidance to team members and sales staff
• Adhere to all audit, regulatory, and compliance requirements
• Develop and maintain strong business relationships with Retail, Product, and other business partners
• Serve as escalation point for customer complaint resolution
• Review all required documents for loan journey
• Validate all documents required by underwriting are present and meet the stated requirements
• Ensure all data fields required by each stage in the loan journey are complete
• Interact with vendors providing service on the loan transaction

Pipeline Support Analyst – Home Equity

• servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity.
• processing loan advances, applying payments, completing rollovers and conversions, and resolving past due balances and overpayments.
• performing reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies.
• communication primarily conducted through email with agent banks, with limited phone interaction.

Senior Loan Support Analyst – Commercial Participated Servicing

• Take technical inquiries from various inputs and provide accurate technical responses
• Maintain a database to accurately log the nature and source of inquiries
• Convert technical inquiries into sales leads where applicable
• Own every aspect of the required support in this segment
• Understand field requirements, refrigerant options, and retrofit procedures for various manufacturers offerings
• Handle SFDC inquiries and phone calls
• Back up aftermarket sales
• Handle quality complaints
• Present Solstice options to industry trade shows
• Support retrofits
• Support field trials
• Perform site surveys, compose reports, and testimonials
• Support technical literature creation
• Support new product introductions
• Provide assistance to R&D and relay field practices
• Own cylinder fleet information and maintain customer facing cylinder manuals

Technical Support Specialist – Chillers

• applies specialty product knowledge to close or administer high complexity or high risk syndicated and/or commercial loan transactions
• consults and advises customers, investors, and external and internal business partners to execute transactions
• reviews transactions and related documents including collateral and construction requirements
• verifies work processes for completeness, accuracy, and conformance to established procedures
• participates in risk mitigation activities
• may serve as a subject matter resource and provide specialty product training

Senior Loan Support Analyst – Specialty, Commercial Agency Servicing

• service a portfolio of clients or compete parts deals
• conduct due diligence for advances
• review notices and input advances into the system
• complete rate roll overs and move payments
• follow up with notices from agent banks
• balance general ledgers
• proactively manage your portfolio of clients

Senior Loan Support Analyst – Commercial Lending, Asset Backed Finance

• **Are you the one we’re looking for?**
• Diverse Computing, Inc. is looking for a highly driven Technical Support Representative to join our technical support team. This is a full-time, salaried, nonexempt position that can be performed remotely or in office. The ideal candidate will be as proud as we are to have the privilege of delivering unmatched customer support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.
• The focus of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. In addition to supporting our software solutions, the successful candidate will have the ability to assist clients with enterprise level networking equipment and support. We are seeking someone with a passion for helping. Someone with an interest in continuously learning about our clients, products, networking, and security.
• **Get to know us a little.**
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit.
• Imagine working for a company where you get to take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren’t just catch phrases… they are part of our everyday reality, and, yes, we’re proud of it!

Technical Support Representative I

• Troubleshoot and support enterprise network infrastructure, including connectivity, routing, switching, performance, and availability issues
• Evaluate network environments to ensure compatibility with Mindray products and solutions
• Assist customers and field personnel with technical support and network-related troubleshooting
• Manage support cases, document findings, and drive issues through resolution
• Support network technologies including routers, switches, firewalls, authentication services, and network management tools
• Develop and maintain technical documentation, implementation guides, and knowledge base articles
• Participate in integration and interoperability projects
• Deliver knowledge-sharing and training sessions to internal teams
• Collaborate with Engineering, IT, Operations, Quality, and external partners to support customer success

Network Support Engineer I

• Lead customer and client discussions for highly complex transactions and large-scale implementations while coordinating internal resources
• Review and analyze moderately complex business challenges requiring evaluation of multiple factors
• Prepare customized sales proposals, cost-benefit analyses, and pricing scenarios tailored to client needs
• Resolve moderately complex issues and guide teams to meet project deliverables while ensuring compliance with policies and procedures
• Collaborate with peers, cross-functional partners, and mid-level managers to resolve issues and drive business objectives
• Lead projects and initiatives, serving as a mentor and resource to less experienced team members

Senior Treasury Support Analyst – Mid Corporate – Global Payments, Liquidity

• administer high complexity or high risk syndicated and/or commercial loan transactions
• fulfill key fiduciary obligations associated with the Banks Agent role
• validate construction due diligence requirements and monitor construction progress and draw requirements
• interact with high revenue/high profile corporate and/or commercial real estate clients
• advise customers, investors, capital markets loan syndications and/or commercial real estate deal teams
• verify work processes to ensure completeness, accuracy, and conformance to credit approvals
• determine whether loan disbursements can be made or if additional documentation is required
• participate in risk mitigation activities

Senior Loan Support Analyst – Specialty, Commercial Agency Loans

• Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just reporting bugs but providing reproducible test cases, code-level insights, and proposed fixes.
• Root Cause Leadership: Own the post-mortem process for technical escalations, documenting complex RCAs and workarounds to build a robust internal knowledge base
• Strategic Incident Management: Manage and prioritize high-severity escalations based on business impact and SLA requirements, ensuring transparent communication with stakeholders.
• Systemic Improvement: Analyze ticket patterns to identify technical debt or recurring product flaws, proactively advocating for "fix-it" sprints with Product leadership.
• Technical Mentorship: Design and deliver technical training or "office hours" for front-line representatives to improve their diagnostic skills and reduce escalation rates.
• Observability & Tooling: Utilize and improve monitoring/observability dashboards (Datadog/Splunk) to identify issues before they are reported by customers.

Senior Customer Care Technical Support Engineer

• Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement.
• Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack.
• Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs.
• Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling.
• Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions.

Designated Support Engineer

• Ensure conformance to established system architecture, security, regulations, standards and practices, and participate/drive their creation and upkeep.
• Act as IT Security liaison supporting Engineering, Operations teams and interfacing with other underpinning services.
• Correlate Security Incidents/Events, Service Requests, Changes and Work Orders where information is available and supported by the functionality of Supplier-managed tools and determine business impact of the Incident(s), or multiple technologies, affected by the disruption.
• Ensure all open cases and alerts are effectively managed through containing, resolving, and/or providing all available information to our company teams and Partners to work to resolve Security Incidents based on an company-approved Security Incident prioritization process as defined in the Policies and Procedures Manual.

Technical Support Specialist

• Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications
• Respond to Service Desk escalations and support branch/back-office locations as needed
• Troubleshoot operating systems, applications, hardware, and connectivity issues
• Communicate technical information clearly to non-technical users and stakeholders
• Accurately document all work within IT service management platforms
• Identify root causes of incidents and implement effective solutions
• Collaborate with internal technology teams and external vendors on complex issues
• Escalate recurring or advanced issues appropriately
• Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning
• Ensure proper tracking and documentation of IT assets
• Meet defined service levels, KPIs, and operational expectations

Support Engineer jobs in New Jersey

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