Technical Support Specialist – Chillers

Solstice Advanced Materials

Technical Support Specialist providing technical support for chiller refrigerant applications. Collaborating with sales, marketing, and R&D teams at Solstice Advanced Materials.

Posted 7/2/2026full-timeMorris Plains • New Jersey, New York • 🇺🇸 United StatesSeniorLead💰 $130,514 - $163,437 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Take technical inquiries from various inputs and provide accurate technical responses
Maintain a database to accurately log the nature and source of inquiries
Convert technical inquiries into sales leads where applicable
Own every aspect of the required support in this segment
Understand field requirements, refrigerant options, and retrofit procedures for various manufacturers offerings
Handle SFDC inquiries and phone calls
Back up aftermarket sales
Handle quality complaints
Present Solstice options to industry trade shows
Support retrofits
Support field trials
Perform site surveys, compose reports, and testimonials
Support technical literature creation
Support new product introductions
Provide assistance to R&D and relay field practices
Own cylinder fleet information and maintain customer facing cylinder manuals

Requirements

What you’ll need

Knowledge of refrigerant properties, chiller operations and design
Associate's degree in engineering discipline
Minimum of 10 years of technical support or field support experience
Excellent communication skills and the ability to present to industry groups
Ability to travel domestically and internationally
Ability to visit commercial and industrial sites

Benefits

Comp & perks

employer-subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical Inquiry ResponseDatabase MaintenanceSales Lead ConversionSite Survey ExecutionTechnical Literature CreationRetrofit SupportQuality Complaint HandlingCylinder Fleet ManagementReport CompositionField Trial Support

Soft Skills

Presentation SkillsInterpersonal Communication

Certifications

Associate's Degree in Engineering Discipline