Designated Support Engineer

Pure Storage

Designated Support Engineer providing white-glove support for Kubernetes deployments. Serving as a technical champion for Everpure’s strategic accounts to maximize reliability and performance.

Posted 6/9/2026full-timeRemote • New Jersey, New York, North Carolina, South Carolina, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $107,000 - $230,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformKubernetesLinuxOpenShift

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement.
Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack.
Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs.
Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling.
Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions.

Requirements

What you’ll need

Bachelor’s Degree in a technical field or equivalent experience.
Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
Proven experience in deploying, managing and securing Kubernetes production clusters.
Experience working with various Kubernetes distributions such as Tanzu, Openshift, EKS, RKE, GKE.
Extensive experience deploying, securing, and managing production-grade Kubernetes clusters across diverse distributions.
Deep proficiency in Linux operating systems with a specialized focus on storage components.
Hands-on experience architecting and supporting solutions across major cloud providers (AWS, Azure, GCP) and virtualization platforms like vSphere.
Proven ability to manage high-stakes customer relationships, leveraging strong communication skills to align technical solutions with business outcomes.

Benefits

Comp & perks

Flexible time off
Wellness resources
Company-sponsored team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KubernetesLinuxcloud architectureproduction deploymentsystem analysisbug reproductionscalable solutionstechnical supportvirtualizationstorage components

Soft Skills

communicationcustomer relationship managementproblem-solvingcollaborationknowledge sharingengagementownershipproactive monitoringleadershiptechnical translation