Field Support Technician

Provident Bank

Field Support Technician responsible for IT support and troubleshooting across multiple locations in Coastal and Central NJ & PA. Collaborating with internal teams for issue resolution and operational continuity.

Posted 6/5/2026full-timeWoodbridge • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $35 per hourWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications
Respond to Service Desk escalations and support branch/back-office locations as needed
Troubleshoot operating systems, applications, hardware, and connectivity issues
Communicate technical information clearly to non-technical users and stakeholders
Accurately document all work within IT service management platforms
Identify root causes of incidents and implement effective solutions
Collaborate with internal technology teams and external vendors on complex issues
Escalate recurring or advanced issues appropriately
Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning
Ensure proper tracking and documentation of IT assets
Meet defined service levels, KPIs, and operational expectations

Requirements

What you’ll need

1–3 years of experience providing field, desk-side, or remote IT support in an enterprise environment
Intermediate knowledge of Active Directory, Windows 11, Microsoft 365, and Microsoft Office
Basic knowledge of antivirus, application installation, mobile operating systems, networking, and printers
Experience with ServiceNow, MECM, ITAM tools, DUO, or Cisco Secure Client preferred
Strong technical troubleshooting and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment

Benefits

Comp & perks

paid time-off (PTO)
Holiday (PTO)
Health and Wellness benefits including Medical, Dental and Vision Plans
Flexible and Health Savings Accounts
401(k) Retirement Plan
Disability Insurance
Employee Assistance Program
Basic Life Insurance
Tuition Disbursement
Loan Repayment programs
Supplemental Life Insurance
Accident
Critical Illness
Hospital Indemnity
Legal plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Active DirectoryWindows 11Microsoft 365Microsoft Officeantivirusapplication installationmobile operating systemsnetworkingtroubleshootingproblem-solving

Soft Skills

communicationcollaborationtime managementprioritization