Provident Bank

Support Engineer

• Provide advanced technical support, both remotely and onsite, for the deployment, installation, monitoring, and troubleshooting of hardware, software, and applications supported by the Field Support & End User Computing team.
• Serve as a primary escalation point for Field Support Technicians and Senior Field Support Technicians, assisting in the resolution of complex technical issues and major incidents.
• Assist in coordinating daily operational activities of the Field Support team, including incident response, service requests, deployments, and support coverage, to ensure efficient service delivery.
• Support end‑to‑end hardware and software asset lifecycle management, including imaging, deployment, asset reclamation, decommissioning, and disposal, in accordance with organizational standards and asset management procedures.
• Provide mentorship, technical guidance, and knowledge sharing to Field Support Technicians while promoting best practices in troubleshooting, documentation, and customer service delivery.

Lead Field Support Technician