Provident Bank

Support Engineer

• Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications
• Respond to Service Desk escalations and support branch/back-office locations as needed
• Troubleshoot operating systems, applications, hardware, and connectivity issues
• Communicate technical information clearly to non-technical users and stakeholders
• Accurately document all work within IT service management platforms
• Identify root causes of incidents and implement effective solutions
• Collaborate with internal technology teams and external vendors on complex issues
• Escalate recurring or advanced issues appropriately
• Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning
• Ensure proper tracking and documentation of IT assets
• Meet defined service levels, KPIs, and operational expectations

Field Support Technician

Vice President

• Responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch offices
• Achieve all assigned goals
• Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills
• Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results
• Manage and perform external sales calling program
• Provide positive leadership, mentorship and inspire all branch team members to reach their full potential
• Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations
• Participate in local community events including membership in local organizations such as Rotary Club, Chamber of Commerce
• Ensure that branch team members operate within established policies and procedures of the Bank and government regulations
• Works in collaboration with the Assistant Branch Managers to carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws and regulations

VP, Branch Manager II

Data Engineer

• Responsible for the design, development, testing, and implementation of the new generation of data movement solutions for the Bank using state of the art technologies to optimize effectiveness of Provident Bank’s data warehouse.
• Design, develop, test, and implement ETL/ELT data movement jobs based on business requirements to feed data into Provident’s data warehouse and the various downstream bank applications.
• Provide technical guidance on data movement related issues and ensure optimal design for all aspects of the data warehouse.
• Perform data analysis and sourcing to target mappings and verify accuracy of data within the Bank’s data warehouse.
• Identify, design and implement process improvements (i.e. automate manual processes and optimize data delivery) to optimize the quality of data for the firm’s business intelligence team.
• Implement, maintain, and extend best practices and assets in line with the market standards and guidelines to best ensure reliability of the Bank’s data.

Lead Data Engineer, Multiple Positions Available

Operations

• Oversee all bank operations associated with deposit and payment account onboarding, maintenance, services, and deposit operations
• Work with Bank leadership to set the strategic vision and develop a long-term roadmap for operations and deposit support
• Maintain knowledge to effectively and efficiently manage tasks performed by Deposit Operations
• Manage aspects of wire transfers and ACH file origination, processing, and settlement activities
• Develop and implement metrics to monitor the efficiency and accuracy of Deposit Operations functions

Deposit & Payment Operations Director

• Responsible for the growth of consumer and business customer relationships
• Administration and daily operation of multiple retail branch offices or a single branch
• Operations and risk management; ensuring adherence to internal controls
• Lending, product sales, customer service, performance management, security and safety
• Provide leadership to the branches team members
• Achieve assigned goals and monitor sales-related goals
• Conduct weekly team meetings focused on sales activities
• Manage and perform external sales calling program
• Ensure exceptional customer service is consistently delivered and exceeds expectations
• Participate in local community events and work in conjunction with Assistant Branch Managers
• Responsible for all risk management-related issues concerning branches
• Carry out supervisory responsibilities including interviewing, hiring, training, and performance appraisals.