Provident Bank

Vice President

• Achieve all assigned goals
• Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills, recognizing opportunities while dealing with customers and prospective customers
• Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results
• Manage and perform external sales calling program
• Provide positive leadership, mentorship and inspire all branch team members to reach their full potential
• Participate in professional leadership development courses and product/service training to ensure skills are maintained and strengthened
• Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations
• Participate in local community events including membership in local organizations such as Rotary Club, Chamber of Commerce, etc.
• Work in conjunction with Assistant Branch Managers to provide day-to-day direction to branch staff in all aspects of branch operations.
• Ensure that branch team members operate within established policies and procedures of the Bank and government regulations
• Ensure all required reports are submitted completely and in a timely manner
• Works in collaboration with the Assistant Branch Managers to carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws and regulations
• Perform additional duties as required or assigned

VP, Branch Manager

Call Center Representative

• Lead end-to-end delivery for Retail Contact Center and Digital Support teams
• Own service levels, resolution times, employee experience and customer satisfaction
• Ensure consistent execution across customer segments and support channels
• Set and enforce performance standards and KPIs
• Own the contact center technology platform across the enterprise
• Drive platform strategy, capabilities, and roadmap
• Partner with IT and vendors on configuration, stability, and enhancements
• Lead all AI capabilities within Contact Center and Digital Support
• Identify and implement AI use cases that improve service delivery
• Establish governance for AI usage including quality control, compliance, and risk oversight
• Monitor AI performance and continuously optimize outcomes
• Identify and execute improvements in workflows, tools, and customer journeys
• Ensure Digital Banking customers receive high levels of technical support

Contact Center – Digital Support Director

• Responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch offices.
• Ensure adherence to internal controls, lending, product sales, customer service, performance management, and security and safety.
• Provide leadership to the branches team members to attain branch objectives and goals and employee development.
• Monitor all sales related goals for all branch team members and provide coaching as needed.
• Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results.
• Manage and perform external sales calling program.
• Ensure that branch team members operate within established policies and procedures of the Bank and government regulations.
• Work in collaboration with the Assistant Branch Managers to carry out supervisory responsibilities in accordance with Bank's policies.

• Responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch offices or a single branch with a qualifying deposit base and FTE count
• Operations and risk management (ensuring adherence to internal controls)
• Lending, product sales, customer service, performance management, and security and safety in accordance with the Bank’s objectives
• Provides leadership to the branches team members, resulting in the attainment of the branches objectives and goals and employee development
• Maintain, expand, and develop internal and external customer relationships, individual account profitability, relationship profitability, deposit growth, retail, small business and commercial loan growth, non-traditional product sales, and the cross-selling of other financial products and services.

VP, Branch Manager II

Account Manager

• Lead the end-to-end origination, evaluation, and structuring of complex commercial loan transactions within the SBA 504 and 7A programs
• Drive business development and manage a high-performing loan portfolio
• Ensure compliance with SBA program requirements while delivering exceptional client service
• Proactively identify and develop new business opportunities through referral sources and existing relationships
• Build and maintain strong client relationships to drive retention and long-term growth
• Expand the Bank’s SBA lending presence and market visibility
• Structure SBA 504 and 7A loan transactions in alignment with program guidelines and regulatory requirements
• Conduct comprehensive financial analysis to assess borrower capacity, creditworthiness, and risk exposure
• Identify risk factors and recommend appropriate mitigants
• Deliver well-supported credit recommendations and structure complex transactions
• Manage and grow a profitable loan portfolio in accordance with Bank standards
• Oversee preparation of loan presentations and credit packages
• Facilitate loan closings while ensuring compliance with approved terms and conditions

SBA Relationship Manager II

• Responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch offices (two or more) or a single branch with a qualifying deposit base and FTE count
• Operations and risk management (ensuring adherence to internal controls)
• Lending, product sales, customer service, performance management, and security and safety in accordance with the Bank’s objectives
• Provides leadership to the branches team members, resulting in attainment of the branches objectives and goals and employee development
• Maintaining, expanding, and developing internal and external customer relationships
• Individual account profitability, relationship profitability, deposit growth, retail, small business and commercial loan growth, non-traditional product sales, and the cross-selling of other financial products and services

Support Engineer

• Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications
• Respond to Service Desk escalations and support branch/back-office locations as needed
• Troubleshoot operating systems, applications, hardware, and connectivity issues
• Communicate technical information clearly to non-technical users and stakeholders
• Accurately document all work within IT service management platforms
• Identify root causes of incidents and implement effective solutions
• Collaborate with internal technology teams and external vendors on complex issues
• Escalate recurring or advanced issues appropriately
• Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning
• Ensure proper tracking and documentation of IT assets
• Meet defined service levels, KPIs, and operational expectations

VP, Branch Manager

Contact Center – Digital Support Director

VP, Branch Manager

VP, Branch Manager II

SBA Relationship Manager II

VP, Branch Manager II

Field Support Technician