Network Support Engineer I

Mindray North America

Network Support Engineer I supporting enterprise network environments at Mindray. Troubleshooting, technical support, and collaboration with customers and internal teams to ensure system performance.

Posted 6/19/2026full-timeMahwah • New Jersey • 🇺🇸 United StatesJunior💰 $90,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

DNSFirewallsSwitchingTCP/IP

About the role

Key responsibilities & impact

Troubleshoot and support enterprise network infrastructure, including connectivity, routing, switching, performance, and availability issues
Evaluate network environments to ensure compatibility with Mindray products and solutions
Assist customers and field personnel with technical support and network-related troubleshooting
Manage support cases, document findings, and drive issues through resolution
Support network technologies including routers, switches, firewalls, authentication services, and network management tools
Develop and maintain technical documentation, implementation guides, and knowledge base articles
Participate in integration and interoperability projects
Deliver knowledge-sharing and training sessions to internal teams
Collaborate with Engineering, IT, Operations, Quality, and external partners to support customer success

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience
1-3 years of experience supporting enterprise network environments
Understanding of Layer 2 and Layer 3 networking fundamentals
Knowledge of TCP/IP, IP addressing, subnetting, VLANs, routing, and switching
Experience troubleshooting enterprise network environments
Familiarity with core network services such as DHCP, DNS, and NTP
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work independently and collaboratively within a team environment
Preferred: CCNA, Network+, or similar networking certifications
Preferred: Experience with Cisco, Aruba, or similar enterprise networking technologies
Preferred: Exposure to STP/RSTP, VLAN trunking, LACP, switch stacking, and redundant network connectivity
Preferred: Familiarity with multicast networking concepts, including IGMP, IGMP Snooping, PIM, and related technologies
Preferred: Experience with network monitoring and management platforms
Preferred: Knowledge of network security concepts including segmentation, authentication, and access control lists (ACLs).

Benefits

Comp & perks

401(k) with company match
Tuition reimbursement
Paid time off
Disability coverage
FSA/HSA options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network troubleshootingroutingswitchingTCP/IPIP addressingsubnettingVLANsDHCPDNSNTP

Soft Skills

analytical skillsproblem-solving skillsverbal communicationwritten communicationindependent workcollaborative work

Certifications

CCNANetwork+