Mindray North America

Clinical Educator

• Deliver in-services across the full patient monitoring portfolio, tailoring education to customer workflows, clinical environments, and learning needs
• Provide hands-on clinical application training across hospital departments and care settings
• Assess education needs across nursing units and specialties and adjust instruction accordingly
• Support system installations by identifying customer workflows and configuration needs
• Provide on-site clinical support during go-live events and final implementations
• Partner with internal teams to ensure smooth transitions from installation to active clinical use
• Conduct follow-up visits and ongoing phone support to reinforce education and promote sustained product adoption
• Maintain strong, trusted relationships with clinical staff and leadership at customer sites
• Serve as a clinical liaison between customers and internal teams including Technical Support, Service, and Systems Solutions
• Provide on-call clinical support through the technical support line following established escalation and documentation procedures (on-call rotation begins after one year in role)
• Manage time and territory independently to meet customer education needs effectively

• Deliver in-services across the full patient monitoring portfolio, tailoring education to customer workflows, clinical environments, and learning needs
• Provide hands-on clinical application training across hospital departments and care settings
• Assess education needs across nursing units and specialties and adjust instruction accordingly
• Support system installations by identifying customer workflows and configuration needs
• Provide on-site clinical support during go-live events and final implementations
• Conduct follow-up visits and ongoing phone support to reinforce education and promote sustained product adoption
• Maintain strong, trusted relationships with clinical staff and leadership at customer sites
• Serve as a clinical liaison between customers and internal teams including Technical Support, Service, and Systems Solutions
• Provide on-call clinical support through the technical support line following established escalation and documentation procedures
• Manage time and territory independently to meet customer education needs effectively

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Worldwide
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💵 $104k - $135k / year

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🟡 Mid-level

🟠 Senior

✨ Clinical Educator

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Worldwide
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Implementation Specialist

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
• Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing.
• Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
• Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
• Coordinate and perform system updates and upgrades as required.
• Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies.
• Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

System Implementation Specialist

Clinical Specialist

• Provide product, clinical, and sales support to PMLS teams, and Mindray customers for health systems, hospitals, ambulatory care centers, and distribution partners.
• Enterprise Selling Team (EST) member assisting with the development of customer specific solution-based presentations of Mindray products.
• Provides input to marketing regarding new products, identifying target markets and the needs of those markets.
• Partner with the EST/Sales Team to develop clinical application strategies by engaging customers, assessing workflows, and creating tailored solutions.
• Support customer calls, demonstrations, and presentations, including equipment setup and delivery of value-based, audience-specific content.
• Conduct on-site assessments of workflows and inventory; collaborate with EST/Sales to develop Hospital Roadmaps, identify hospital-wide solutions, and support quoting.
• Maintain active communication with Sales and customers throughout the pre-sales process to ensure optimal clinical support.
• Lead and participate in follow-up visits to strengthen customer partnerships across modalities and promote Mindray solutions from department to C-suite.
• Collaborate with internal teams (Marketing, Service, Product Management, etc.) to align customers with clinical resources.
• Develop and deliver clinical sales education; mentor new hires to support organizational growth strategies.
• Provide operational analytics for leadership, including quarterly business reviews of productivity.
• Participate in trade shows and regional meetings to maintain strong internal and external customer relationships.
• Maintain product and clinical sales competencies; leverage resources to expand expertise.
• Contribute to team revenue goals; compensation is based on sales effectiveness and quota achievement.

Clinical Solutions Specialist

Solutions Engineer

• Partner with Sales, Clinical, IDN, and Corporate Account teams to design customer-specific interoperability and workflow solutions.
• Serve as the technical subject matter expert during pre-sales engagements, presentations, and customer meetings.
• Create solution architecture diagrams, technical documentation, and implementation plans that support proposed customer solutions.
• Collaborate with hospital IT departments and executive stakeholders to understand technical requirements and recommend best-fit solutions.
• Demonstrate Mindray connectivity and interoperability solutions while educating customers on product capabilities and competitive advantages.
• Assist sales teams with technical strategy, solution positioning, and responses to RFPs.
• Deliver technical training and education to internal sales teams to strengthen overall IT solution knowledge.
• Provide product and customer feedback to Marketing and Engineering to support future product development and enhancements.
• Represent Mindray at national and regional conferences, tradeshows, and customer events.
• Travel extensively to support customer meetings, presentations, and field activities.

Solutions Architect

Support Engineer

• Troubleshoot and support enterprise network infrastructure, including connectivity, routing, switching, performance, and availability issues
• Evaluate network environments to ensure compatibility with Mindray products and solutions
• Assist customers and field personnel with technical support and network-related troubleshooting
• Manage support cases, document findings, and drive issues through resolution
• Support network technologies including routers, switches, firewalls, authentication services, and network management tools
• Develop and maintain technical documentation, implementation guides, and knowledge base articles
• Participate in integration and interoperability projects
• Deliver knowledge-sharing and training sessions to internal teams
• Collaborate with Engineering, IT, Operations, Quality, and external partners to support customer success

Network Support Engineer I

Sales

• Develop and execute a strategic territory business plan focused on new account acquisition and competitive conversions in the critical care market.
• Build and maintain a robust sales pipeline for patient monitoring and life support solutions.
• Conduct product demonstrations, evaluations, and presentations tailored to customer needs.
• Collaborate daily with the Enterprise Sales Team—including Corporate Accounts, Clinical, Marketing, and Service—to ensure seamless execution and alignment.
• Plan and facilitate installation, in-service, and post-sale activities to support smooth customer adoption.
• Maintain long-term relationships with hospital stakeholders by addressing concerns and providing ongoing clinical and technical support.
• Participate in cross-divisional strategy sessions with other Mindray business units to identify synergistic opportunities.
• Serve as a field trainer when needed, supporting onboarding and skill development of new sales hires.
• Meet and exceed quarterly and annual territory revenue goals through disciplined pipeline management and consistent follow-up.

Critical Care Sales Specialist

Analyst

• Configure, test, and validate HL7 interfaces to ensure seamless integration with EMR and third-party systems
• Provide remote and on-site technical support to customers, service engineers, and internal stakeholders
• Troubleshoot complex interface, networking, and communication issues involving Mindray devices and hospital systems
• Collaborate with engineering and service teams to drive corrective actions and improve product performance
• Document technical processes, interface specifications, and support resolutions
• Represent the Service Department in cross-functional project teams for new and existing products
• Manage assigned projects according to department schedules and provide timely progress updates

HL7 Integration Analyst

Customer Support

• Serve as the primary point of contact for the assigned sales organization, providing support and guidance related to patient monitoring, anesthesia, telemetry, and ultrasound product orders, inquiries, and issue resolution.
• Responsible for managing sales orders throughout the entire order lifecycle, processing transactions within SAP and Salesforce while ensuring accuracy, compliance, timely fulfillment, and effective issue resolution.
• Analyze order, pricing, and fulfillment issues and partner with cross-functional teams to drive timely resolution.
• Collaborate closely with Planning, Logistics, and Shipping teams to ensure timely order fulfillment and proactive communication of any delays or exceptions.
• Assist Sales and Technical Support teams with the processing of return and replacement orders, including unauthorized return investigations, return authorization follow-up, issue resolution, and submission for processing.
• Investigate and resolve pricing discrepancies, purchase order variances, and order-related exceptions to ensure accurate order execution and customer satisfaction.
• Communicate and collaborate with cross-functional departments, including Sales, Technical Support, Credit & Collections, Finance, and Logistics, to resolve pricing, invoicing, shipping, and order-related discrepancies.
• Review, evaluate, and process requests for credits, pricing adjustments, and discretionary discounts in accordance with company policies and approval guidelines.
• Provide exceptional support to internal and external customers by responding to requests related to order status, purchasing history, product information, and other sales support inquiries.
• Participate in cross-training initiatives to support business continuity, operational flexibility, and overall team effectiveness.
• Participate in departmental initiatives, process improvement projects, reporting activities, and other assignments that support sales operations objectives.

Sales Support Representative

• Lead the overall PMLS sales strategy for North America and translate company objectives into actionable commercial plans across direct sales, clinical sales, and distribution sales.
• Provide leader-of-leaders coaching, performance management, talent development, and succession planning for the sales leadership team.
• Drive achievement of annual bookings, revenue, and profitability goals through disciplined forecasting, pipeline management, pricing strategy, discount governance, and resource allocation.
• Lead Clinical Sales to improve consultative selling, customer presentations, demonstrations, proof-of-value activities, and clinically credible value messaging for complex capital equipment.
• Develop and collaborate with other leaders to execute strategic account plans for major health systems, integrated delivery networks, children’s hospitals, top hospital accounts, and other priority customers.
• Lead executive-level customer engagement, commercial negotiations, and sole-source or preferred-supplier opportunities.
• Own distribution-channel strategy and performance, including distributor selection, relationship management, route-to-market clarity, and channel rules of engagement.
• Partner with Marketing, Finance, Operations, Service, Contracts, and other cross-functional teams to support sound pricing, accurate forecasting, operational readiness, and effective product-launch execution.
• Monitor market trends, customer needs, competitor activity, and product performance, and use those insights to refine strategy, territory alignment, and team priorities.
• Build and reinforce a culture of accountability, integrity, collaboration, customer focus, and continuous improvement.

VP of Sales – Patient Monitoring, Life Support

Supply Chain

• Support material planning and inventory management activities for assigned product lines.
• Create purchase requisitions based on MRP recommendations, forecasts, and customer demand.
• Release and monitor purchase orders and internal stock transfer orders (ISTOs).
• Release and track work orders to support production and customer requirements.
• Coordinate disposition, rework, and purge activities for assigned products.
• Communicate product availability, supply concerns, and potential risks to internal stakeholders.
• Monitor inventory levels and support inventory reduction and optimization initiatives.
• Maintain planning reports and ensure data accuracy within ERP systems.
• Identify and escalate potential shortages, excess inventory, and supply chain risks.
• Participate in cross-functional meetings supporting assigned product lines.
• Contribute to continuous improvement initiatives within the Planning and Supply Chain organization.

Supply Chain Planner I

Project Manager

• Coordinate and manage multiple patient monitoring installation projects simultaneously while maintaining timelines, quality standards, and customer expectations
• Develop and maintain project schedules related to hardware delivery, software implementation, installation activities, and customer training
• Serve as a primary point of contact for customers throughout the installation process, ensuring clear communication between customer stakeholders and internal teams
• Partner closely with Clinical, Service, Sales, Technical Support, and other cross-functional teams to support installation planning and go-live readiness
• Conduct ongoing project status meetings with both customers and internal stakeholders to track deliverables, timelines, and open action items
• Provide regular project updates and status reporting to leadership
• Help troubleshoot installation challenges and collaborate across teams to identify solutions and alternative paths forward when needed
• Support project continuity and provide backup coverage for other project managers when necessary
• Assist with coordinating external vendors and third-party resources tied to installation activities
• Build strong working relationships with hospital staff, vendors, and internal teams to help drive successful project execution

Clinical Educator

Clinical Educator

Clinical Educator

System Implementation Specialist

System Implementation Specialist

System Implementation Specialist

Clinical Solutions Specialist

Solutions Architect

Network Support Engineer I

Critical Care Sales Specialist

HL7 Integration Analyst

Sales Support Representative

VP of Sales – Patient Monitoring, Life Support

Supply Chain Planner I

Associate Install Project Manager