Mindray North America

Analyst

• Configure, test, and validate HL7 interfaces to ensure seamless integration with EMR and third-party systems
• Provide remote and on-site technical support to customers, service engineers, and internal stakeholders
• Troubleshoot complex interface, networking, and communication issues involving Mindray devices and hospital systems
• Collaborate with engineering and service teams to drive corrective actions and improve product performance
• Document technical processes, interface specifications, and support resolutions
• Represent the Service Department in cross-functional project teams for new and existing products
• Manage assigned projects according to department schedules and provide timely progress updates

HL7 Integration Analyst

Customer Support

• Serve as the primary point of contact for the assigned sales organization, providing support and guidance related to patient monitoring, anesthesia, telemetry, and ultrasound product orders, inquiries, and issue resolution.
• Responsible for managing sales orders throughout the entire order lifecycle, processing transactions within SAP and Salesforce while ensuring accuracy, compliance, timely fulfillment, and effective issue resolution.
• Analyze order, pricing, and fulfillment issues and partner with cross-functional teams to drive timely resolution.
• Collaborate closely with Planning, Logistics, and Shipping teams to ensure timely order fulfillment and proactive communication of any delays or exceptions.
• Assist Sales and Technical Support teams with the processing of return and replacement orders, including unauthorized return investigations, return authorization follow-up, issue resolution, and submission for processing.
• Investigate and resolve pricing discrepancies, purchase order variances, and order-related exceptions to ensure accurate order execution and customer satisfaction.
• Communicate and collaborate with cross-functional departments, including Sales, Technical Support, Credit & Collections, Finance, and Logistics, to resolve pricing, invoicing, shipping, and order-related discrepancies.
• Review, evaluate, and process requests for credits, pricing adjustments, and discretionary discounts in accordance with company policies and approval guidelines.
• Provide exceptional support to internal and external customers by responding to requests related to order status, purchasing history, product information, and other sales support inquiries.
• Participate in cross-training initiatives to support business continuity, operational flexibility, and overall team effectiveness.
• Participate in departmental initiatives, process improvement projects, reporting activities, and other assignments that support sales operations objectives.

Sales Support Representative

Sales

• Lead the overall PMLS sales strategy for North America and translate company objectives into actionable commercial plans across direct sales, clinical sales, and distribution sales.
• Provide leader-of-leaders coaching, performance management, talent development, and succession planning for the sales leadership team.
• Drive achievement of annual bookings, revenue, and profitability goals through disciplined forecasting, pipeline management, pricing strategy, discount governance, and resource allocation.
• Lead Clinical Sales to improve consultative selling, customer presentations, demonstrations, proof-of-value activities, and clinically credible value messaging for complex capital equipment.
• Develop and collaborate with other leaders to execute strategic account plans for major health systems, integrated delivery networks, children’s hospitals, top hospital accounts, and other priority customers.
• Lead executive-level customer engagement, commercial negotiations, and sole-source or preferred-supplier opportunities.
• Own distribution-channel strategy and performance, including distributor selection, relationship management, route-to-market clarity, and channel rules of engagement.
• Partner with Marketing, Finance, Operations, Service, Contracts, and other cross-functional teams to support sound pricing, accurate forecasting, operational readiness, and effective product-launch execution.
• Monitor market trends, customer needs, competitor activity, and product performance, and use those insights to refine strategy, territory alignment, and team priorities.
• Build and reinforce a culture of accountability, integrity, collaboration, customer focus, and continuous improvement.

VP of Sales – Patient Monitoring, Life Support

Supply Chain

• Support material planning and inventory management activities for assigned product lines.
• Create purchase requisitions based on MRP recommendations, forecasts, and customer demand.
• Release and monitor purchase orders and internal stock transfer orders (ISTOs).
• Release and track work orders to support production and customer requirements.
• Coordinate disposition, rework, and purge activities for assigned products.
• Communicate product availability, supply concerns, and potential risks to internal stakeholders.
• Monitor inventory levels and support inventory reduction and optimization initiatives.
• Maintain planning reports and ensure data accuracy within ERP systems.
• Identify and escalate potential shortages, excess inventory, and supply chain risks.
• Participate in cross-functional meetings supporting assigned product lines.
• Contribute to continuous improvement initiatives within the Planning and Supply Chain organization.

Supply Chain Planner I

Project Manager

• Coordinate and manage multiple patient monitoring installation projects simultaneously while maintaining timelines, quality standards, and customer expectations
• Develop and maintain project schedules related to hardware delivery, software implementation, installation activities, and customer training
• Serve as a primary point of contact for customers throughout the installation process, ensuring clear communication between customer stakeholders and internal teams
• Partner closely with Clinical, Service, Sales, Technical Support, and other cross-functional teams to support installation planning and go-live readiness
• Conduct ongoing project status meetings with both customers and internal stakeholders to track deliverables, timelines, and open action items
• Provide regular project updates and status reporting to leadership
• Help troubleshoot installation challenges and collaborate across teams to identify solutions and alternative paths forward when needed
• Support project continuity and provide backup coverage for other project managers when necessary
• Assist with coordinating external vendors and third-party resources tied to installation activities
• Build strong working relationships with hospital staff, vendors, and internal teams to help drive successful project execution

Associate Install Project Manager

• Drive new business development within acute care hospitals and surgery centers
• Focus on selling A-Series anesthesia machines and BeneVision N-Series monitoring systems
• Collaborate with the Enterprise Sales Team to expand market share
• Conduct sales presentations and product demonstrations
• Establish and maintain strong relationships with stakeholders
• Track and analyze key performance indicators

Perioperative Sales Specialist

Support Engineer

• Provide advanced technical support for assigned product lines, including Central Station and Anesthesia systems
• Troubleshoot complex hardware, software, and networking-related product issues for customers and field service teams
• Guide escalations through resolution while maintaining a strong customer-focused approach
• Evaluate and validate new hardware and software releases
• Partner cross-functionally with Engineering, Quality, Manufacturing, Clinical, Sales, and Marketing teams to identify and resolve product concerns
• Create and review technical documentation, including technical bulletins, manuals, change requests, and customer issue documentation
• Support new product introductions and ongoing product improvement initiatives
• Provide occasional on-site support to customers and field service personnel as needed
• Document support activities and maintain timely reporting and case updates
• Assist with dispatch coordination and project scheduling related to support activities

Technical Support Specialist – Central Station, Anesthesia

Implementation Specialist

• Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
• Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing.
• Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
• Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
• Coordinate and perform system updates and upgrades as required.
• Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies.
• Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

System Implementation Specialist

• Manage multiple installation projects simultaneously, ensuring adherence to timelines, product specifications, and quality expectations.
• Develop and execute comprehensive project and scheduling plans covering hardware, software, and clinical training deliverables.
• Serve as the central point of contact for hospitals, coordinating communications and resolving project-related issues.
• Conduct ongoing status meetings with customers and internal teams to ensure alignment and timely progress.
• Collaborate with Clinical and Field Service leadership to confirm installation readiness and coordinate go-live schedules.
• Prepare and deliver project status reports for management review, highlighting milestones, risks, and required actions.
• Identify and resolve conflicts or bottlenecks within installation teams, ensuring optimal resource allocation and collaboration.
• Propose creative solutions to installation challenges, balancing technical requirements with customer needs.
• Build strong partnerships with external vendors, ensuring third-party contributions align with project objectives.

Installation Project Manager I

Installation Project Manager

Marketing

• Serve as the primary North American technical and marketing lead for Mindray’s Minimally Invasive Surgery portfolio
• Partner closely with Global R&D, Global Marketing, Regulatory Affairs, Clinical teams, and Commercial leadership to support product launches, positioning, and commercialization efforts
• Lead downstream marketing and go-to-market initiatives for new product launches, including:
• Competitive positioning
• Messaging development
• Pricing support
• Sales enablement
• Promotional strategy
• Customer targeting
• Provide technical expertise and application support to sales, clinical, and service teams across the MIS product portfolio
• Develop and deliver product training, presentations, competitive intelligence, and customer-facing marketing collateral
• Support North American product registration activities and ongoing product lifecycle management
• Collaborate with healthcare professionals and key opinion leaders (KOLs) to strengthen market strategy and customer adoption
• Support evaluation and management of OEM, co-branded, and white-label partnerships
• Participate in conferences, trade shows, and customer-facing events to support business growth and market visibility

Technical Marketing Manager – Surgical, Minimally Invasive

• Develop and execute a strategic territory business plan focused on competitive conversions and revenue growth
• Build and manage a robust pipeline of opportunities across assigned hospitals and surgery centers
• Conduct sales presentations, product demonstrations, and evaluations to position Mindray’s anesthesia and monitoring solutions as the preferred choice
• Collaborate daily with cross-functional EST members, including Clinical Specialists, Corporate Accounts, Marketing, Service, and Sales Support teams
• Lead post-sale efforts by coordinating installations, in-services, and customer satisfaction initiatives
• Establish and maintain strong relationships with clinical, technical, and administrative stakeholders
• Contribute to regional and national strategic initiatives to grow Mindray’s brand and support Key Opinion Leader (KOL) development
• Track, analyze, and report key performance indicators (KPIs) to ensure focus and alignment with company goals
• Optionally serve as a Field Trainer, supporting onboarding and development of new sales hires

HL7 Integration Analyst

Sales Support Representative

VP of Sales – Patient Monitoring, Life Support

Supply Chain Planner I

Associate Install Project Manager

Perioperative Sales Specialist

Technical Support Specialist – Central Station, Anesthesia

System Implementation Specialist

System Implementation Specialist

System Implementation Specialist

System Implementation Specialist

Installation Project Manager I

Installation Project Manager

Technical Marketing Manager – Surgical, Minimally Invasive

Perioperative Sales Specialist – CT, RI, Westchester NY, West MA, Long Island