Sales Support Representative

Mindray North America

Sales Support Representative providing administrative support to sales organization at Mindray North America. Managing customer orders and inquiries focused on medical technology products in a hybrid role.

Posted 6/9/2026full-timeMahwah • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for the assigned sales organization, providing support and guidance related to patient monitoring, anesthesia, telemetry, and ultrasound product orders, inquiries, and issue resolution.
Responsible for managing sales orders throughout the entire order lifecycle, processing transactions within SAP and Salesforce while ensuring accuracy, compliance, timely fulfillment, and effective issue resolution.
Analyze order, pricing, and fulfillment issues and partner with cross-functional teams to drive timely resolution.
Collaborate closely with Planning, Logistics, and Shipping teams to ensure timely order fulfillment and proactive communication of any delays or exceptions.
Assist Sales and Technical Support teams with the processing of return and replacement orders, including unauthorized return investigations, return authorization follow-up, issue resolution, and submission for processing.
Investigate and resolve pricing discrepancies, purchase order variances, and order-related exceptions to ensure accurate order execution and customer satisfaction.
Communicate and collaborate with cross-functional departments, including Sales, Technical Support, Credit & Collections, Finance, and Logistics, to resolve pricing, invoicing, shipping, and order-related discrepancies.
Review, evaluate, and process requests for credits, pricing adjustments, and discretionary discounts in accordance with company policies and approval guidelines.
Provide exceptional support to internal and external customers by responding to requests related to order status, purchasing history, product information, and other sales support inquiries.
Participate in cross-training initiatives to support business continuity, operational flexibility, and overall team effectiveness.
Participate in departmental initiatives, process improvement projects, reporting activities, and other assignments that support sales operations objectives.

Requirements

What you’ll need

Associate's degree preferred or equivalent combination of education and relevant experience
3+ years of experience in sales support, customer operations, order management, or a related field
Proficiency in Excel, Microsoft Word, Outlook
High level of attention to detail is necessary
Experience working within ERP systems (SAP preferred) and CRM platforms (Salesforce preferred) required
Strong analytical and problem solving skills
Strong written and verbal communication skills
Ability to manage multiple priorities in a deadline-driven environment
Ability to function as a team member and work independently
Ability to be in office 3 days a week

Benefits

Comp & perks

401(k) with company match
Tuition reimbursement
Paid time off
Disability coverage
FSA/HSA options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementsales supportcustomer operationsanalytical skillsproblem solvingattention to detail

Soft Skills

written communicationverbal communicationteamworkindependencetime management

Certifications

Associate's degree