Desktop Support Technician

L3Harris Technologies

IT Support Technician at L3Harris resolving complex technical issues in manufacturing settings. Collaborating with engineering teams to optimize productivity and maintain IT systems.

Posted 7/24/2026full-timeClifton • New Jersey • 🇺🇸 United StatesSeniorLead💰 $68,500 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced proficiency in troubleshooting hardware, software, and network issues, with a strong focus on IT governance, cybersecurity best practices, and adherence to manufacturing standards. Capable of managing IT inventory and providing training and mentorship to enhance team capabilities.

Highest-signal resume keywords

Advanced TroubleshootingNetworking ProtocolsTicketing SystemsManufacturing TechnologiesCybersecurity Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareNetwork ConfigurationPatch ManagementPerformance TuningBackup and RecoverySystem MaintenanceDocumentation ManagementAsset Lifecycle ManagementCollaboration Systems Setup

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication AbilitiesTeamworkAdaptability

Tools & Technologies

Microsoft Office 365ERP SystemsCAD/CAM SoftwareServiceNowRemote Management ToolsMonitoring SoftwareSCADAIndustrial AutomationIoT NetworksPLCs

Industry Keywords

ISO 9001Cybersecurity FrameworksManufacturing StandardsData Protection RegulationsIT Governance

Tech Stack

Tools & technologies

Cyber SecurityERPFirewallsIoTServiceNowTCP/IP

About the role

Key responsibilities & impact

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person
Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering
Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (e.g., Microsoft Office 365, ERP systems like SAP), and engineering tools (e.g., CAD/CAM software, simulation programs)
Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks
Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes
Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions
Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development
Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high-level issues, implement new technologies, and support facility-wide IT projects
Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (e.g., ISO 9001, cybersecurity frameworks like NIST)
Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness
Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware/software for manufacturing and engineering needs.

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience
Advanced proficiency in troubleshooting hardware, software, and network issues
Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs) and cybersecurity fundamentals
Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software
Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation
Strong analytical and problem-solving skills
Excellent communication abilities for explaining technical concepts to non-technical stakeholders
Ability to work independently and in teams under pressure during production-critical situations
Commitment to continuous learning and adapting to evolving technologies.

Benefits

Comp & perks

Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Education assistance
Parental leave
Paid time off
Company-paid holidays