Support Engineer

• Provides professional customer service and remote technical support via phone, email, or messaging application for end users, field technicians, and home office and management staff.
• Assists with the installation, provisioning and maintenance of network equipment including routers, switches, managed power devices, and access points.
• Assists with the installation, provisioning, configuration and maintenance of network connected VOIP phone systems.
• Follows documented processes to ensure proper functionality and accurate data.
• Troubleshoots and resolves connectivity and performance issues with broadband circuits including Fiber, Cable, DIA, and Cellular.
• Troubleshoots and resolves issues with PC hardware, software, peripherals, networked printers and all related cables and terminations.
• Assists field service technicians with complete branch office installations and moves.
• Resolves issues or follows proper escalation procedures to ensure issues are resolved in a timely manner.
• Opens and manages tickets for issues and provides regular detailed updates.
• Conduct root cause analysis for recurring issues to prevent future incidents.
• Works with hardware owners and project managers to develop and maintain training materials and documentation for field technicians, end users, and internal department use.
• Serves as a liaison between technical teams and business stakeholders.
• Provides remote training for end users and field technicians on new equipment, processes, and services.
• Provides in-person training on all equipment and documented processes for new hires.
• Assumes responsibility for related project work and duties as required or assigned.

IT Support Technician

• Respond to employee requests through the IT Service Management (ITSM) system.
• Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues.
• Provide friendly, professional support in person and remotely.
• Document issues and resolutions accurately.
• Escalate issues that require advanced technical support.
• Assist with employee onboarding and offboarding, including account setup and equipment deployment.
• Configure and deploy Windows and macOS computers following documented procedures.
• Perform password resets, MFA assistance, and other routine account maintenance.
• Maintain inventory of IT equipment and software assets.
• Assist with software installations, updates, and basic system administration tasks.
• Create and update knowledge base articles and documentation.
• Participate in IT projects as assigned.
• Follow company security policies and report potential security concerns.
• Continuously build technical skills through training and hands-on experience.

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Develops and implements a comprehensive sales enablement strategy to support the Business Banking sales teams
• Partners with product partners throughout Citi to spearhead initiatives
• Responds to elevated inquiries and resolves implementation related issues in a timely manner
• Acts as an advisor with various business partners
• Serves as the primary point of contact for complex sales and service escalations
• Represents the voice of the frontline sales teams in collaborations
• Analyzes sales performance data to identify trends and areas for improvement
• Creates and maintains sales support materials
• Coordinates with internal partners to streamline processes
• Leads strategic projects and initiatives aimed at improving sales team efficiency

Business Banking Sales Support Lead Analyst, VP

• Acts as a primary contact for technical support at Whitefish Credit Union (WCU)
• Performs initial triage of incoming requests.
• Follows developed procedural and support documentation to resolve requests.
• Escalates tickets to other Technology Support staff members as necessary.
• Assists in maintaining desktop hardware equipment and documentation.
• Provides onsite or remote diagnoses and resolution of hardware, software and network problems.
• Ensures IT Service Center service requests are triaged, accurately documented and resolved.
• Ensures new desktop hardware is entered into inventory and labelled according to IT department standards.
• Sets up, manages, and deletes employee user accounts while maintaining hardware inventory.
• Monitors and updates IT service desk tickets to ensure compliance with service level agreements.
• Assists with setup of department meetings and video conference calls.
• Reports to work on time and as scheduled.
• Performs other duties as assigned.

Technical Support Analyst I

• Serve as the first point of contact (Level 0/1 support) for Warehouse Management-related issues
• Provide prompt support via phone, email, and messaging platforms
• Troubleshoot, diagnose, and resolve production issues
• Perform root cause analysis and recommend solutions
• Provide end-user training and support documentation
• Participate in 24/7 on-call rotation
• Analyze business processes and identify improvements
• Translate business requirements into solutions
• Support process optimization initiatives
• Participate in SAP EWM/ERP projects and enhancements
• Support testing cycles and validation
• Collaborate with cross-functional teams
• SAP WM, EWM, and MM-IM support
• Analyze third-party integrations (EDI, WMS, interfaces)
• Monitor warehouse KPIs
• Deliver training and support end users
• Collaborate with IT and business teams

SAP Warehouse Management Support Analyst

• Provides support to end users for computer, application, system, device issues
• Utilizes technical experience and customer service skill to assist end users to resolve incidents
• Involvement in project planning; installing, configuring, upgrading of computer-related hardware and software
• Identifies, researches, and resolves technical problems of moderate complexity
• Responds to telephone, email, and online requests for technical support
• Documents, tracks, and monitors the problem using applicable systems and tools
• Diagnosis and resolves unique, nonrecurring problems associated with application software and operating systems

Helpdesk Support Technician, Level 2

• Translate Medicare Advantage and Medicaid Risk Adjustment business requirements into production-ready technical solutions
• Support Encounter RA Prioritization and Encounter RA Chart Process
• Analyze provided requirements, procedures, and data needs to automate processing and improve existing business systems
• Support production-ready SAS code for Encounter Risk Adjustment workflows
• Create multi-user, real-time, robust database solutions by integrating healthcare datasets
• Provide business and technical expertise in requirements solicitation, system analysis, technical design, programming and documentation of business applications
• Monitor and report on the status of departmental projects and implement corrective actions

Senior Business Technical Analyst

• Provide onsite technical support for automated material handling systems in warehouse and distribution center environments.
• Troubleshoot, maintain, and support PLC-controlled automation equipment while working closely with customers, software developers, and cross-functional teams to maximize system uptime, reliability, and operational performance.
• Diagnose system faults and production issues through root cause analysis, system testing, and corrective actions to restore equipment operation and minimize downtime.
• Monitor system performance, analyze operational reports, and identify opportunities to improve reliability, efficiency, and overall system performance.
• Collaborate with onsite personnel, software developers, customers, and global support teams to resolve technical issues, communicate system status, and ensure continuous system operation.
• Maintain accurate documentation, help-desk tickets, and technical records while developing training materials and providing technical guidance to internal teams and customers.

Controls Support Technician

• lead a team of product support personnel responsible for the integration of all domestic platforms and lMxE deliveries
• manage technical data and maintenance planning authoring for Fighters, Weapons, and Training devices for both US and International customers
• engage/work with other Product Support teams
• align team performance with organizational goals and manage budgets, maintain schedules, identify and mitigate risks
• monitor and track execution of team's Statement of Work (SOW)

First Line Support Engineering Technical Manager, Fighters, Weapons, Training Devices

• Create, edit, and maintain high-quality technical documentation and customer communications for all Medi-Span products
• Drive collaboration with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to gather information and ensure accuracy and completeness of documentation
• Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical Device Regulation)
• Follow industry best practices in technical writing for healthcare technology
• Manage the stakeholder review process
• Focus on the customer
• Understand the purpose and user-level impact of new products and features
• Conduct usability testing to ensure documentation meets user needs
• Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines
• Maintain overall plan for documentation deliverables
• Develop and implement content strategies that enhance user understanding and engagement
• Optimize content for readability, accessibility, and customer self-service
• Identify and execute opportunities for documentation and process improvements
• Contribute to our collaborative and supportive team culture by sharing best practices in healthcare technology documentation

Senior Technical Writer – Clinical Decision Support

• **Are you the one we’re looking for?**
• Diverse Computing, Inc. is looking for a highly driven Technical Support Representative to join our technical support team. This is a full-time, salaried, nonexempt position that can be performed remotely or in office. The ideal candidate will be as proud as we are to have the privilege of delivering unmatched customer support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.
• The focus of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. In addition to supporting our software solutions, the successful candidate will have the ability to assist clients with enterprise level networking equipment and support. We are seeking someone with a passion for helping. Someone with an interest in continuously learning about our clients, products, networking, and security.
• **Get to know us a little.**
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit.
• Imagine working for a company where you get to take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren’t just catch phrases… they are part of our everyday reality, and, yes, we’re proud of it!

Technical Support Representative I

• Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications.
• Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems.
• Follows up with users to ensure problem resolution.
• Develops and maintains documentation of all activities.

Gateway Support Technician

• Support the management and daily operations of the technical support team
• Ensure efficient service delivery and strong team performance
• Provide hands-on guidance to support staff
• Help optimize workflows and contribute to process improvements
• Act as a secondary escalation point for complex technical issues
• Assist in resolving escalated tickets
• Monitor technical support interactions to ensure quality and adherence to standards
• Support daily technical support operations, including ticket queue monitoring and workflow coordination
• Identify opportunities to improve technical support processes and operational efficiency
• Work with Engineering, Network Operations, Field Services, and other internal teams to support issue resolution and service delivery

Assistant Technical Support Manager

• Provides ongoing operational and technical support of the Computerized Maintenance Management System (CMMS) operation across assigned client accounts
• Provides technical oversight of applicable reporting systems and processes
• Responsible for continuous improvement, data query and validation, reporting functions, and operational training on applications associated with CMMS operations
• Routinely interacts and collaborates with multiple departments including engineering, project management, and operations personnel to support other technology applications and data management

Technical Support Professional

• Lead and manage a multidisciplinary courseware team
• Oversee project performance, including cost, quality, and schedule reporting
• Translate contractual Statements of Work (SOW)
• Maintain integrated internal/external schedules
• Track and mitigate Risks, Issues, and Opportunities (RIO)
• Manage supplier relationships
• Drive continuous improvement of processes and tools
• Provide workforce leadership
• Prepare and deliver executive-level briefings

Support Engineering Manager

• lead and manage a multidisciplinary courseware team
• oversee project performance including cost, quality, and schedule reporting
• maintain integrated internal/external schedules
• track and mitigate Risks, Issues, and Opportunities (RIO)
• manage supplier relationships and provide oversight for third-party contributions
• prepare and deliver executive-level briefings and status updates

• Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers, and peripherals
• Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment
• Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices
• Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialized systems
• Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards
• Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention
• Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements
• Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes
• Ensure adherence to IT security and compliance policies during all on-site activities
• Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required
• Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.

IT On-Site Support Engineer

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via phone, ticketing systems, and other support channels
• Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
• Continuously test Acre software and integrations to support quality assurance and product reliability
• Respond to incoming customer calls and technical inquiries requiring assistance
• Participate in an after‑hours on‑call rotation to support customers 24/7/365
• Maintain accurate documentation and records within support and ticketing systems
• Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• Create and maintain weekly or monthly reports as directed by leadership.

Technical Support Engineer

• Perform Tier 2 triage for production incidents
• Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior
• Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths
• Identify workarounds, ownership paths, escalation readiness, and supportable resolution options
• Create evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams
• Improve incident intake quality, classification accuracy, ownership clarity, and stakeholder communication
• Develop and maintain runbooks, Standard Operation Procedures (SOPs), Known Error articles, diagnostic checklists, and support documentation
• Support Root Cause Analysis (RCA) documentation, Problem Records, Corrective Action tracking, and recurring incident reduction initiatives
• Partner with Product, Engineering, Operations, other Support areas, and business stakeholders to improve operational stability and support processes
• Reduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through

Support Engineer jobs in Montana

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IT Support Technician

IT Support Technician

Network Support Technician

Business Banking Sales Support Lead Analyst, VP

Technical Support Analyst I

SAP Warehouse Management Support Analyst

Helpdesk Support Technician, Level 2

Senior Business Technical Analyst

Controls Support Technician

First Line Support Engineering Technical Manager, Fighters, Weapons, Training Devices

Senior Technical Writer – Clinical Decision Support

Technical Support Representative I

Gateway Support Technician

Assistant Technical Support Manager

Technical Support Professional

Support Engineering Manager

Support Engineering Manager

IT On-Site Support Engineer

Technical Support Engineer

Development Support Engineer