Helpdesk Support Technician, Level 2

Humana

Help Desk Support Technician providing remote support to users for computer and application issues. Involvement in project planning and customer service in moderate complexity technical issues.

Posted 7/13/2026full-timeRemote • California, Illinois, Montana, South Dakota • 🇺🇸 United StatesJuniorMid-Level💰 $44,900 - $60,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting and resolving hardware and software issues, while effectively communicating with end users. Proficient in project planning and documentation to enhance consumer experiences.

Highest-signal resume keywords

Technical SupportProblem-SolvingMicrosoft Office ProficiencyCustomer Service SkillsProject Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ExperienceTroubleshootingHardware InstallationSoftware ConfigurationIncident Resolution

Soft Skills

Effective CommunicationMulti-TaskingTime Management

Tools & Technologies

Documentation SystemsSupport Tools

Industry Keywords

End User SupportApplication SoftwareOperating Systems

About the role

Key responsibilities & impact

Provides support to end users for computer, application, system, device issues
Utilizes technical experience and customer service skill to assist end users to resolve incidents
Involvement in project planning; installing, configuring, upgrading of computer-related hardware and software
Identifies, researches, and resolves technical problems of moderate complexity
Responds to telephone, email, and online requests for technical support
Documents, tracks, and monitors the problem using applicable systems and tools
Diagnosis and resolves unique, nonrecurring problems associated with application software and operating systems

Requirements

What you’ll need

2-3 years of technical experience
Effective verbal and written communication skills
Effective problem-solving skills, multi-tasking, and time management skills
Proficient in use of Microsoft Office products
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Benefits

Comp & perks

Work-Life Balance
Generous PTO package
Health benefits effective day 1
Annual Incentive Plan
401K - Excellent company match
Well-being program
Paid Volunteer Time Off