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U.S. Bank

Gateway Support Technician

U.S. Bank

Provides telecommunication support and resolves user issues for U.S. Bank.

Posted 6/18/2026full-timeRemote • Colorado, Minnesota, Montana, North Carolina, Tennessee • 🇺🇸 United StatesJunior💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact
  • Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications.
  • Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems.
  • Follows up with users to ensure problem resolution.
  • Develops and maintains documentation of all activities.

Requirements

What you’ll need
  • High school diploma or equivalent
  • One to two years of experience in the telecommunications or applications programming field or job related experience
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Good verbal and written communications skills
  • Gateway/CenPos experience preferred (Internal)
  • Call center experience preferred
  • Software, Hardware, IT, Helpdesk, Network troubleshooting knowledge needed

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
telecommunicationsapplications programmingnetwork troubleshootingcomputer hardwarecore business applicationsMicrosoft OfficeGatewayCenPos
Soft Skills
problem resolutioncommunication skillstask managementmultitasking