Technical Support Analyst I

Whitefish Credit Union

Technical Support Analyst I at Whitefish Credit Union providing initial technical support and triaging incoming requests. Responsible for resolution of IT service requests and desktop hardware maintenance.

Posted 7/18/2026full-timeKalispell • Montana • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, including proficiency in Windows 11, Office 365, and Active Directory, while ensuring compliance with service level agreements in a regulated environment. Capable of managing user accounts and maintaining hardware inventory effectively.

Highest-signal resume keywords

Technical SupportWindows 11 ProficiencyActive Directory ManagementCompTia A+ CertificationTCP/IP Networking Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportWindows 11Office 365Active DirectoryTCP/IP NetworkingRemote Support ToolsHardware MaintenanceUser Account ManagementService Desk TicketingDocumentation

Soft Skills

CommunicationProblem-SolvingTime Management

Tools & Technologies

Remote Support ToolsIT Service Desk Software

Certifications & Qualifications

CompTia A+CompTia Network+ITIL

Industry Keywords

Financial InstitutionRegulated Industry

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Acts as a primary contact for technical support at Whitefish Credit Union (WCU)
Performs initial triage of incoming requests.
Follows developed procedural and support documentation to resolve requests.
Escalates tickets to other Technology Support staff members as necessary.
Assists in maintaining desktop hardware equipment and documentation.
Provides onsite or remote diagnoses and resolution of hardware, software and network problems.
Ensures IT Service Center service requests are triaged, accurately documented and resolved.
Ensures new desktop hardware is entered into inventory and labelled according to IT department standards.
Sets up, manages, and deletes employee user accounts while maintaining hardware inventory.
Monitors and updates IT service desk tickets to ensure compliance with service level agreements.
Assists with setup of department meetings and video conference calls.
Reports to work on time and as scheduled.
Performs other duties as assigned.

Requirements

What you’ll need

Associate or bachelor’s degree in computer science, MIS, or a related field, or 2+ years of relevant experience in technology support positions.
Proficiency in Windows 11, Office 365, Active Directory, and remote support tools
Knowledge of TCP/IP networking, current mobile device support.
Current or willingness to obtain CompTia A+, CompTia Network +, ITIL, or equivalent certifications within 12 months.
Experience working in a financial institution or other highly regulated industry.

Benefits

Comp & perks

100% employer-paid health insurance for Employee
FSA (Flex plan) available
Telehealth available
3% employer 401k contribution (no matching requirement)
8% employer pension plan contribution (following first year of employment)
11 paid federal holidays (Saturday holidays excluded)
17 days of PTO annually, accrued monthly
Life and disability insurance
Wellness program
Social Responsibility Policy – 24 hours annually of paid time for non-profit volunteer efforts
Tuition Reimbursement Program – application-eligible following one year of employment