Whitefish Credit Union

Support Engineer

• Acts as a primary contact for technical support at Whitefish Credit Union (WCU)
• Performs initial triage of incoming requests.
• Follows developed procedural and support documentation to resolve requests.
• Escalates tickets to other Technology Support staff members as necessary.
• Assists in maintaining desktop hardware equipment and documentation.
• Provides onsite or remote diagnoses and resolution of hardware, software and network problems.
• Ensures IT Service Center service requests are triaged, accurately documented and resolved.
• Ensures new desktop hardware is entered into inventory and labelled according to IT department standards.
• Sets up, manages, and deletes employee user accounts while maintaining hardware inventory.
• Monitors and updates IT service desk tickets to ensure compliance with service level agreements.
• Assists with setup of department meetings and video conference calls.
• Reports to work on time and as scheduled.
• Performs other duties as assigned.

Technical Support Analyst I

Administration

• Support all Systems and Infrastructure for Whitefish Credit Union.
• Execute project-related tasks from concept, planning, design through project completion.
• Actively maintain education and cross-training on infrastructure areas of expertise.
• Troubleshoot system outages and performance issues in support of key business processes and core services.
• Configure and install systems equipment to ensure reliable operation.
• Conduct research on systems products, services, protocols, and standards.
• Interact with vendors and contractors to ensure SLA and project performance.

Technical Support Analyst I

Infrastructure Administrator – Principal