IT Support Technician

CBIZ

IT Support Technician providing customer service and technical support for network equipment and VOIP phone systems. Assisting with troubleshooting, installations, and training for users and technicians.

Posted 7/23/2026full-timeMaryland Heights • Maryland, Montana • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing professional customer service and remote technical support, with a strong focus on troubleshooting network connectivity and performance issues. Proficient in training end users and field technicians on equipment and processes while ensuring adherence to documented procedures.

Highest-signal resume keywords

Customer ServiceTechnical SupportNetwork Equipment InstallationTroubleshootingTraining Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network EquipmentVOIP Phone SystemsConnectivity TroubleshootingPC Hardware SupportSoftware TroubleshootingRoot Cause AnalysisTicket ManagementDocumentationInstallationProvisioning

Soft Skills

CommunicationProblem-SolvingCollaborationEscalation ProceduresLiaison Skills

Tools & Technologies

Broadband CircuitsFiberCableDIACellularManaged Power DevicesRoutersSwitchesNetworked PrintersOffice Equipment

Industry Keywords

Technical SupportCustomer ServiceNetwork MaintenanceField ServiceTraining Materials

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provides professional customer service and remote technical support via phone, email, or messaging application for end users, field technicians, and home office and management staff.
Assists with the installation, provisioning and maintenance of network equipment including routers, switches, managed power devices, and access points.
Assists with the installation, provisioning, configuration and maintenance of network connected VOIP phone systems.
Follows documented processes to ensure proper functionality and accurate data.
Troubleshoots and resolves connectivity and performance issues with broadband circuits including Fiber, Cable, DIA, and Cellular.
Troubleshoots and resolves issues with PC hardware, software, peripherals, networked printers and all related cables and terminations.
Assists field service technicians with complete branch office installations and moves.
Resolves issues or follows proper escalation procedures to ensure issues are resolved in a timely manner.
Opens and manages tickets for issues and provides regular detailed updates.
Conduct root cause analysis for recurring issues to prevent future incidents.
Works with hardware owners and project managers to develop and maintain training materials and documentation for field technicians, end users, and internal department use.
Serves as a liaison between technical teams and business stakeholders.
Provides remote training for end users and field technicians on new equipment, processes, and services.
Provides in-person training on all equipment and documented processes for new hires.
Assumes responsibility for related project work and duties as required or assigned.

Requirements

What you’ll need

Associates degree from an accredited college or two years of related work experience
Able to use general office equipment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CBIZ Website LinkedIn All Job Openings 10,000+ employees Founded 1996 🤝 B2B 💸 Finance 🏢 Enterprise B2B
Finance
Enterprise CBIZ is a national professional services firm built for the middle market that provides accounting, tax, advisory, benefits, insurance, and technology solutions to businesses and organizations. The company combines local relationships with national resources to deliver services including audit and attest (through its licensed CPA entity), tax planning and compliance, risk and advisory, HR and benefits administration, insurance solutions, investment and transaction advisory, and technology and cybersecurity services. CBIZ focuses on industry-specific guidance and data-driven insights to help clients grow, manage risk, and improve operations. IT Support Technician Job not on LinkedIn 🔥 5 minutes ago 🏢🏡 Maryland Heights – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor VoIP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides professional customer service and remote technical support via phone, email, or messaging application for end users, field technicians, and home office and management staff.
Assists with the installation, provisioning and maintenance of network equipment including routers, switches, managed power devices, and access points.
Assists with the installation, provisioning, configuration and maintenance of network connected VOIP phone systems.
Follows documented processes to ensure proper functionality and accurate data.
Troubleshoots and resolves connectivity and performance issues with broadband circuits including Fiber, Cable, DIA, and Cellular.
Troubleshoots and resolves issues with PC hardware, software, peripherals, networked printers and all related cables and terminations.
Assists field service technicians with complete branch office installations and moves.
Resolves issues or follows proper escalation procedures to ensure issues are resolved in a timely manner.
Opens and manages tickets for issues and provides regular detailed updates.
Conduct root cause analysis for recurring issues to prevent future incidents.
Works with hardware owners and project managers to develop and maintain training materials and documentation for field technicians, end users, and internal department use.
Serves as a liaison between technical teams and business stakeholders.
Provides remote training for end users and field technicians on new equipment, processes, and services.
Provides in-person training on all equipment and documented processes for new hires.
Assumes responsibility for related project work and duties as required or assigned. 🎯 Requirements
Associates degree from an accredited college or two years of related work experience
Able to use general office equipment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs