Senior Technical Writer – Clinical Decision Support

Wolters Kluwer

Senior Technical Writer at Wolters Kluwer creating documentation for healthcare technology solutions. Collaborating with cross-functional teams to ensure clarity and accuracy in user communications while focusing on patient outcomes.

Posted 6/24/2026full-timeMassachusetts, Minnesota, Montana • 🇺🇸 United StatesSenior💰 $72,800 - $127,100 per yearWebsite

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Hard Skills

technical writingcustomer-facing documentationstructured authoringsingle-sourcingcontent reuseworkflow automationinstructional materialsinformation architectureusability testingdocumentation process management

Soft Skills

collaborationcommunicationcustomer focusproject managementteam culture contributionfeedback deliveryclarity in communicationrespectful interactionadaptabilityproblem-solving

Tools & Technologies

MadCap FlareMicrosoft Office Suitecontent management systems (CMS)version control systemsGitdocumentation platformdeveloper resource centerdeveloper portalemailvideo conferencing

Industry Keywords

healthcare technologyHIPAAFDA guidelinesCE MarkMedical Device Regulationbest practicesuser engagementaccessibilityreadabilitydocumentation deliverables

About the role

Key responsibilities & impact

Create, edit, and maintain high-quality technical documentation and customer communications for all Medi-Span products
Drive collaboration with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to gather information and ensure accuracy and completeness of documentation
Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical Device Regulation)
Follow industry best practices in technical writing for healthcare technology
Manage the stakeholder review process
Focus on the customer
Understand the purpose and user-level impact of new products and features
Conduct usability testing to ensure documentation meets user needs
Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines
Maintain overall plan for documentation deliverables
Develop and implement content strategies that enhance user understanding and engagement
Optimize content for readability, accessibility, and customer self-service
Identify and execute opportunities for documentation and process improvements
Contribute to our collaborative and supportive team culture by sharing best practices in healthcare technology documentation

Requirements

What you’ll need

Bachelor’s Degree in English, Communications, Technical Writing, Journalism, or relevant field of study
5+ years of Technical Writing preferably in creating customer-facing documentation, including APIs, for broad audiences such as technical, clinical, and business users
Managed a documentation platform and an end-to-end customer-facing documentation process
Experienced with structured authoring, single-sourcing, content reuse and workflow automation
Created instructional materials
Preferably managed documentation in a developer resource center / developer portal
Communicate ideas, questions, feedback, and expectations clearly and respectfully, using various channels, such as email, phone, chat, or video conferencing
Find, evaluate, and use relevant and reliable information for documentation
Use appropriate grammar, minimalist documentation design, and effective information architecture
Create and present documentation in a visually appealing and user-friendly way
Proficiency with modern documentation tools such as MadCap Flare and Microsoft Office Suite
Experience with content management systems (CMS) and version control systems (e.g., Git)

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave