Development Support Engineer

Vizient, Inc

Development Support Engineer handling Tier 2 incidents and production issues at Vizient. Collaborating with engineering teams for operational stability and support process improvements.

Posted 6/3/2026full-timeIrving • Illinois, Montana, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $77,400 - $135,400 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Perform Tier 2 triage for production incidents
Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior
Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths
Identify workarounds, ownership paths, escalation readiness, and supportable resolution options
Create evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams
Improve incident intake quality, classification accuracy, ownership clarity, and stakeholder communication
Develop and maintain runbooks, Standard Operation Procedures (SOPs), Known Error articles, diagnostic checklists, and support documentation
Support Root Cause Analysis (RCA) documentation, Problem Records, Corrective Action tracking, and recurring incident reduction initiatives
Partner with Product, Engineering, Operations, other Support areas, and business stakeholders to improve operational stability and support processes
Reduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through

Requirements

What you’ll need

Perform Tier 2 triage for production incidents
Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior
Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths
Identify workarounds, ownership paths, escalation readiness, and supportable resolution options
Create evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams
Improve incident intake quality, classification accuracy, ownership clarity, and stakeholder communication
Develop and maintain runbooks, Standard Operation Procedures (SOPs), Known Error articles, diagnostic checklists, and support documentation
Support Root Cause Analysis (RCA) documentation, Problem Records, Corrective Action tracking, and recurring incident reduction initiatives
Partner with Product, Engineering, Operations, other Support areas, and business stakeholders to improve operational stability and support processes
Reduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through

Benefits

Comp & perks

Comprehensive benefits plan
Incentives available

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLAPIsRoot Cause Analysis (RCA)Standard Operating Procedures (SOPs)diagnostic checklistsincident triageproduction incident investigationworkflow analysisconfiguration managementreporting

Soft Skills

stakeholder communicationproblem-solvingcollaborationescalation readinessownership clarityincident classificationdocumentationoperational follow-throughanalytical thinkingprocess improvement