Technical Support Engineer

acre security

Technical Support Engineer at Acre Security providing technical support and troubleshooting for customers in the Western United States. Supporting customers via phone, ticketing systems, and after-hours on-call rotation.

Posted 6/10/2026full-timeRemote • Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
Provide technical support to customers via phone, ticketing systems, and other support channels
Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
Continuously test Acre software and integrations to support quality assurance and product reliability
Respond to incoming customer calls and technical inquiries requiring assistance
Participate in an after‑hours on‑call rotation to support customers 24/7/365
Maintain accurate documentation and records within support and ticketing systems
Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
Create and maintain weekly or monthly reports as directed by leadership.

Requirements

What you’ll need

Strong customer service and communication skills
Excellent analytical and troubleshooting abilities
Fluency in English (written and verbal)
Strong organizational skills and attention to detail
Ability to learn quickly and perform effectively in a fast‑paced environment
Strong time‑management skills with the ability to multitask
Familiarity with Microsoft operating systems and networking fundamentals
Preferred: Experience in a technical support or customer service role, ideally in a SaaS or call‑center environment
Exposure to software testing, system integrations, or quality assurance activities
Degree in Information Technology, Systems, Engineering, or equivalent practical experience
CompTIA certifications (A+, Network+, Security+)

Benefits

Comp & perks

Be part of a disruptor – Help move security forward with a company that challenges the status quo
Learn from industry leaders – Work alongside experts and innovators in security technology
Drive meaningful impact – Your work will directly support customers and protect critical infrastructure
Access professional development, training, and growth opportunities
We offer a competitive compensation package and locally compliant benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingsoftware testingsystem integrationsquality assurancenetworking fundamentalstechnical supportticketing systemsdocumentationreport creation

Soft Skills

customer servicecommunicationanalytical abilitiesorganizational skillsattention to detailtime managementmultitaskingability to learn quickly

Certifications

CompTIA A+CompTIA Network+CompTIA Security+