acre security

Support Engineer

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via phone, ticketing systems, and other support channels
• Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
• Continuously test Acre software and integrations to support quality assurance and product reliability
• Respond to incoming customer calls and technical inquiries requiring assistance
• Participate in an after‑hours on‑call rotation to support customers 24/7/365
• Maintain accurate documentation and records within support and ticketing systems
• Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• Create and maintain weekly or monthly reports as directed by leadership.

Technical Support Engineer

Sales Engineer

• Be the trusted advisor for all things related to acre security solutions in the region by supporting sales and channel partners.
• Configure and lead the technical demonstration of products and solutions to current and prospective customers based on their needs.
• Manage Proof of Concept.
• Participate in industry trade shows, industry workgroups, lunch and learns to promote acre security solutions.
• Assist sales with technical responses and content for proposals in response to RFPs, RFIs, & RFQs.
• Own the IT Questionnaire response within your region.
• Craft and deliver quotations, proposals, requirements documentation, and Architecture & Integration designs based on customer requirements.
• Work closely with Product Management, Marketing, and Customer Support by providing feedback on potential product enhancements and market demands, as well as competitive direction.

Technical Support Engineer

Field Sales Engineer – Northwest US