acre security

Support Engineer

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via phone, ticketing systems, and other support channels
• Troubleshoot software, networking, and system-level issues with a strong focus on customer experience
• Continuously test Acre software and integrations to support quality assurance and product reliability
• Respond to incoming customer calls and technical inquiries requiring assistance
• Participate in an after-hours on-call rotation to support customers 24/7/365
• Maintain accurate documentation and records within support and ticketing systems
• Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• Create and maintain weekly or monthly reports as directed by leadership.

Technical Support Engineer

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via calls, tickets, and other channels in Spanish and English
• Troubleshoot software, networking, and system-level issues with a strong focus on customer experience
• Participate in continuous testing of software and integrations to support quality assurance efforts
• Support customers as part of an after-hours on-call rotation, contributing to 24/7/365 support coverage
• Maintain accurate documentation and records within support and ticketing systems
• Continuously build technical and product expertise to improve issue resolution and customer outcomes

Project Manager

• Lead Customer Delivery Projects – Own the successful end-to-end delivery of identity and access management solutions from planning through handover.
• Drive Customer Satisfaction – Own the successful end-to-end delivery of identity and access management solutions from planning through handover.
• Enable Scalable Growth – Establish consistent delivery practices that reduce risk, improve predictability, and support business growth.
• Manage end-end delivery – Plan, coordinate, and execute customer projects including configuration, testing, training, and system handover.
• Develop Project Plans – Define scope, milestones, timelines, and resource requirements while managing dependencies and risks.
• Coordinate with cross-functional teams – Align software, technical, sales, and presales teams to ensure smooth and timely delivery.
• Manage change and risk – Proactively handle scope changes, delivery risks, and issue resolution throughout the project lifecycle.
• Maintain Documentation – Prepare and manage project documentation, implementation plans, and customer handover materials.

Customer Delivery Project Manager

Content Creator

• Develop and execute training strategy aligned with organizational goals, including pricing concepts and revenue forecasting.
• Collaborate cross-functionally to assess training requirements and close knowledge gaps.
• Design and deliver engaging content for in-person and virtual classes targeting internal teams, end users, and system integrators.
• Coordinate regional training events, including venue reservations and logistics.
• Produce high-quality multimedia content and clear documentation across multiple product lines.
• Review and approve customer-facing knowledge base content for accuracy, intuitive navigation, and style consistency.
• Administer and optimize the LMS (Docebo), including catalogs, learning paths, reporting, and automation.
• Collect learner feedback and performance data to continuously improve content and delivery methods.
• Travel up to 50% to customer sites, partner facilities, and internal offices for onsite training as needed.

Training Manager, Content Creator

• Lead the end-to-end delivery of hardware installation projects across Ireland and the UK.
• Act as the primary point of contact for customers during project delivery, ensuring clear communication and professional representation.
• Drive high standards of safety, quality, and governance across all installation and commissioning activities.
• Plan, coordinate, and deliver hardware installation projects, including scheduling, site coordination, and delivery governance.
• Lead and support field engineers through task allocation, performance guidance, and resource planning.
• Oversee installation quality, commissioning standards, and compliance with safety and regulatory requirements.
• Provide regular project reporting, progress updates, and maintain commercial awareness throughout the project lifecycle.
• Maintain accurate project documentation and updates within NetSuite and project delivery tools.
• Support smooth project-to-service handovers to the Service & Maintenance teams.
• Assist with field engineering resource coordination for reactive service and escalation support when required.
• Work cross-functionally with Sales, Supply Chain, Technical Service, Software Delivery, and Finance to ensure effective execution.
• Support subcontractor coordination where required.
• Contribute to the continuous improvement of global project delivery standards, processes, and field practices.

Hardware Project Manager

Scrum Master

• Manage the end-to-end delivery, testing, and release of Access and Intrusion products, coordinating with R&D, engineering, product management, supply chain, compliance, third-party partners, support, and marketing.
• Estimate, plan, and schedule project timelines.
• Organize and facilitate project kick-off, stand-ups, sprint planning and review meetings.
• Identify and manage dependencies, risks, and issues.
• Provide clear visibility of project schedules, status, resources, and costs to stakeholders.
• Escalate issues and blockers in a timely manner.
• Manage communication with third-party partners.
• Facilitate team meetings and drive decision-making.
• Contribute to the ongoing improvement of Agile and project management processes.
• Hold teams accountable for their deliverables and commitments; serve as an escalation resource and help to remove obstacles and facilitate decisions as needed.
• Collaborate with Product Owners and stakeholders to set priorities.
• Guide and motivate Kanban teams to deliver value.
• Provide regular reporting, including weekly, monthly, and quarterly status updates and KPIs.

Technical Support Engineer

Technical Support Engineer

Customer Delivery Project Manager

Training Manager, Content Creator

Hardware Project Manager

Senior Agile Project Manager