Controls Support Technician

SSI SCHÄFER

Controls Support Technician providing onsite technical support for automated material handling systems in a global logistics company. Troubleshooting PLC-controlled automation equipment and collaborating with cross-functional teams to ensure system reliability.

Posted 7/2/2026full-timeRepublic • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

.NET

About the role

Key responsibilities & impact

Provide onsite technical support for automated material handling systems in warehouse and distribution center environments.
Troubleshoot, maintain, and support PLC-controlled automation equipment while working closely with customers, software developers, and cross-functional teams to maximize system uptime, reliability, and operational performance.
Diagnose system faults and production issues through root cause analysis, system testing, and corrective actions to restore equipment operation and minimize downtime.
Monitor system performance, analyze operational reports, and identify opportunities to improve reliability, efficiency, and overall system performance.
Collaborate with onsite personnel, software developers, customers, and global support teams to resolve technical issues, communicate system status, and ensure continuous system operation.
Maintain accurate documentation, help-desk tickets, and technical records while developing training materials and providing technical guidance to internal teams and customers.

Requirements

What you’ll need

Bachelor's degree in Engineering or an equivalent combination of education and relevant technical experience.
Experience supporting PLCs, Siemens S7 PLCs, or .NET-based automation systems.
Knowledge of industrial automation equipment, including conveyors, automated cranes, packaging systems, and drive technologies.
Familiarity with industrial communication networks such as Ethernet, AS-i, and PROFIBUS.
Experience with AutoCAD or EPLAN is preferred.

Benefits

Comp & perks

401K/matching
great PTO package
generous medical benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingSystem TestingCorrective ActionsPerformance MonitoringTechnical Documentation

Soft Skills

CollaborationCommunicationTechnical Guidance