SSI SCHÄFER

Support Engineer

• Provide onsite technical support for automated material handling systems
• Troubleshoot, maintain, and support PLC-controlled automation equipment
• Work closely with customers, software developers, and cross-functional teams to maximize system uptime and performance
• Monitor system performance, analyze reports, and identify improvement opportunities
• Maintain accurate documentation and provide technical guidance to internal teams and customers

Controls Support Engineer

• Troubleshoot and resolve issues related to Warehouse Management Systems (WMS), Material Flow Systems (MFS), Java applications, SQL databases, and integrated automation systems.
• Analyze system performance, design and execute test scenarios, maintain reports, and identify opportunities for continuous improvement.
• Document solutions by updating knowledge base articles, standard operating procedures (SOPs), and support tickets to ensure accurate issue tracking and knowledge sharing.
• Train customers and internal teams on system functionality, best practices, and preventive maintenance while providing exceptional technical support.
• Collaborate with software development, engineering, and international support teams to resolve complex issues, improve system performance, and support customer implementations.

Software Support Engineer

Technician

• Coordinates on-site installation/maintenance of electrical and mechanical automated systems
• Troubleshoot, repair, calibrate, and align electrical and mechanical automated system machines
• Clears the electrical and mechanical software interface
• Effectively communicates with customers in high-impact scenarios
• Develops and maintains standards and tools for hardware projects
• Monitors external suppliers
• Monitors automated system machine performance
• Maneuver ladders, metal stairs, catwalks, and temporary structures in warehouses and distribution centers to find problems and make repairs
• May occasionally work extended hours, including weekends and holidays, to support customer service and change requests
• May travel to other sites for paid training, installations, and vacation relief
• Works independently with little or no supervision.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions
• Trains internal and external customers to increase system knowledge, resolve issues, and prevent issues from recurring
• Update system manuals
• Attends and participates in customer meetings

Mechatronic Technician

Backend Engineer

• You implement exciting intralogistics projects for our renowned international clients as part of a highly qualified team.
• You contribute to the conception and design of state-of-the-art logistics software solutions.
• You assist in creating logistics process analyses and conducting customer workshops.
• You adapt our standard software to the individual needs of our customers.
• You independently develop manual and automated software solutions.
• Your responsibilities also include software testing (including bug fixing) as well as deployment and on-site software implementation at customer sites.

Java Developer

Operator

• Monitor Warehouse Management Systems (WMS), Material Flow Systems (MFS), and automated equipment to proactively identify, troubleshoot, and resolve operational issues while maintaining maximum system availability
• Analyze system performance, equipment faults, and operational data to identify root causes, improve throughput, reduce cycle times, and recommend performance enhancements
• Serve as the first point of response for system issues by documenting incidents, managing support tickets, escalating mechanical, electrical, software, and controls issues to the appropriate teams, and coordinating resolution efforts
• Create and maintain operational reports, fault documentation, user guides, and training materials while supporting the training of internal teams and customers to improve system knowledge and reduce recurring issues
• Collaborate with Software Support Engineers, global support teams, customers, and internal stakeholders to communicate system status, resolve high-impact issues, and drive continuous improvement initiatives
• Participate in a rotating 24/7 support schedule to monitor automated systems, respond to production-impacting events, and ensure consistent operational performance

Mission Control Operator

• Provide onsite technical support for automated material handling systems in warehouse and distribution center environments.
• Troubleshoot, maintain, and support PLC-controlled automation equipment while working closely with customers, software developers, and cross-functional teams to maximize system uptime, reliability, and operational performance.
• Diagnose system faults and production issues through root cause analysis, system testing, and corrective actions to restore equipment operation and minimize downtime.
• Monitor system performance, analyze operational reports, and identify opportunities to improve reliability, efficiency, and overall system performance.
• Collaborate with onsite personnel, software developers, customers, and global support teams to resolve technical issues, communicate system status, and ensure continuous system operation.
• Maintain accurate documentation, help-desk tickets, and technical records while developing training materials and providing technical guidance to internal teams and customers.

Controls Support Technician

Administrative Assistant

• Under the direction of the Site Manager, the Site Administrator provides administrative, clerical, and safety support for onsite operations.
• This role coordinates office activities, maintains maintenance and inventory records, supports safety initiatives, and serves as a key point of contact for employees, customers, and vendors while ensuring efficient day-to-day site operations.
• Coordinate administrative activities, including scheduling meetings, preparing correspondence and reports, managing timecards, maintaining records, ordering office supplies, and supporting daily office operations.
• Support site safety programs by assisting with risk assessments, safety audits, accident reporting, emergency action plans, safety training, and compliance with company safety policies and procedures.
• Maintain maintenance documentation, including work orders, preventive maintenance records, labor tracking, invoices, equipment repair coordination, and computerized maintenance management systems (CMMS).
• Manage inventory and materials by issuing parts, tracking stock movement, maintaining inventory levels, and supporting materials management for site operations.
• Serve as a professional point of contact for employees, customers, vendors, and visitors while responding to requests, maintaining confidential information, and fostering positive working relationships.
• Prioritize multiple responsibilities with minimal supervision while supporting continuous improvement initiatives and performing additional duties as assigned.

Site Administrative Assistant – Parts Clerk

• Coordinates on-site installation/maintenance of electrical and mechanical automated systems
• Troubleshoot, repair, calibrate, and align electrical and mechanical automated system machines
• Clears the electrical and mechanical software interface
• Effectively communicates with customers in high-impact scenarios
• Develops and maintains standards and tools for hardware projects
• Monitors external suppliers
• Monitors automated system machine performance
• Maneuver ladders, metal stairs, catwalks, and temporary structures in warehouses and distribution centers to find problems and make repairs
• May occasionally work extended hours, including weekends and holidays, to support customer service and change requests
• May travel to other sites for paid training, installations, and vacation relief
• Works independently with little or no supervision
• Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions
• Trains internal and external customers to increase system knowledge, resolve issues, and prevent issues from recurring
• Update system manuals
• Attends and participates in customer meetings