SSI SCHÄFER

Customer Support

• Optimizing and expanding existing customer software systems and processes
• Resolving incidents on customer software systems according to ITIL processes
• Designing, estimating, developing and implementing new software features, and maintaining technical documentation
• Acting as technical lead for software change requests (planning/development/implementation)
• Ongoing independent professional development and conducting trainings for internal and external stakeholders
• Serving as point of contact for selected customers
• Organizing and conducting customer workshops

Software Developer, Customer Services