SSI SCHÄFER

Customer Support

• Optimizing and extending existing customer software systems and processes
• Resolving incidents in customer software systems according to ITIL processes
• Designing, estimating, developing and implementing new software features, including ongoing technical documentation
• Technical leadership of software change requests (planning / development / implementation)
• Ongoing independent professional development and conducting trainings for internal and external stakeholders
• Point of contact for selected customers
• Organizing and conducting customer workshops

Software Developer, Customer Services