Mission Control Operator

SSI SCHÄFER

Mission Control Operator monitoring and analyzing automated material handling systems for a leading global solution provider in intralogistics. Collaborating with teams to optimize system uptime and operational efficiency.

Posted 7/2/2026full-timeRepublic • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor Warehouse Management Systems (WMS), Material Flow Systems (MFS), and automated equipment to proactively identify, troubleshoot, and resolve operational issues while maintaining maximum system availability
Analyze system performance, equipment faults, and operational data to identify root causes, improve throughput, reduce cycle times, and recommend performance enhancements
Serve as the first point of response for system issues by documenting incidents, managing support tickets, escalating mechanical, electrical, software, and controls issues to the appropriate teams, and coordinating resolution efforts
Create and maintain operational reports, fault documentation, user guides, and training materials while supporting the training of internal teams and customers to improve system knowledge and reduce recurring issues
Collaborate with Software Support Engineers, global support teams, customers, and internal stakeholders to communicate system status, resolve high-impact issues, and drive continuous improvement initiatives
Participate in a rotating 24/7 support schedule to monitor automated systems, respond to production-impacting events, and ensure consistent operational performance

Requirements

What you’ll need

Associate degree in Computer Science, Engineering, or a related technical field, or an equivalent combination of education and relevant experience
Strong analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams
Ability to effectively multitask, prioritize work, and make sound decisions in fast-paced, high-pressure environments

Benefits

Comp & perks

401K/matching
great PTO package
generous medical benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

System Performance AnalysisOperational ReportingFault DocumentationUser Guide CreationTraining Material Development

Soft Skills

Problem-SolvingMultitaskingPrioritizationDecision-Making

Certifications

Associate Degree in Computer ScienceAssociate Degree in Engineering