Software Support Engineer

SSI SCHÄFER

Software Support Engineer at SSI SCHAEFER troubleshooting automated material handling software. Collaborating with global teams to ensure efficient operations in warehouses and distribution centers.

Posted 7/25/2026full-timeFindlay • Ohio • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting Warehouse Management Systems and Java applications, with strong analytical skills for system performance analysis and continuous improvement. Proficient in training users and providing technical support while collaborating with cross-functional teams.

Highest-signal resume keywords

Java TroubleshootingSQL Database ManagementTechnical Support ExperienceAnalytical SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warehouse Management SystemsMaterial Flow SystemsJava ApplicationsSQL DatabasesLinux/UnixShell ScriptingTest Scenario DesignIssue ResolutionKnowledge Base DocumentationPreventive Maintenance

Soft Skills

Analytical SkillsTroubleshooting SkillsCommunication SkillsCustomer Service Skills

Tools & Technologies

Ticketing SystemsSupport TicketsStandard Operating Procedures

Industry Keywords

Technical SupportSystem PerformanceContinuous ImprovementTrainingCollaboration

Tech Stack

Tools & technologies

JavaLinuxMySQLOracleShell ScriptingSQLUnix

About the role

Key responsibilities & impact

Troubleshoot and resolve issues related to Warehouse Management Systems (WMS), Material Flow Systems (MFS), Java applications, SQL databases, and integrated automation systems.
Analyze system performance, design and execute test scenarios, maintain reports, and identify opportunities for continuous improvement.
Document solutions by updating knowledge base articles, standard operating procedures (SOPs), and support tickets to ensure accurate issue tracking and knowledge sharing.
Train customers and internal teams on system functionality, best practices, and preventive maintenance while providing exceptional technical support.
Collaborate with software development, engineering, and international support teams to resolve complex issues, improve system performance, and support customer implementations.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related field.
1+ year of technical support experience, preferably supporting Java-based client/server applications.
Experience with Java troubleshooting and SQL databases (MySQL, Oracle, or similar).
Strong analytical, troubleshooting, communication, and customer service skills.
Experience with Linux/Unix, shell scripting, and ticketing systems is a plus.
Ability to work rotating night shifts, including weekends, holidays, and occasional on-call support.
Willingness to travel internationally for training as needed.

Benefits

Comp & perks

401K/matching
Great PTO package
Generous medical benefits