Assistant Technical Support Manager

Race Communications

Assistant Technical Support Manager supporting the technical support team at Race Communications. Focusing on service delivery, problem resolution, and team performance in a remote setting.

Posted 6/16/2026full-timeRemote • California, Colorado, Florida, Illinois, Montana, Nevada, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $27 - $30 per hourWebsite

About the role

Key responsibilities & impact

Support the management and daily operations of the technical support team
Ensure efficient service delivery and strong team performance
Provide hands-on guidance to support staff
Help optimize workflows and contribute to process improvements
Act as a secondary escalation point for complex technical issues
Assist in resolving escalated tickets
Monitor technical support interactions to ensure quality and adherence to standards
Support daily technical support operations, including ticket queue monitoring and workflow coordination
Identify opportunities to improve technical support processes and operational efficiency
Work with Engineering, Network Operations, Field Services, and other internal teams to support issue resolution and service delivery

Requirements

What you’ll need

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED required
Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred
Minimum of 3–5 years of experience in technical support within the telecommunications industry preferred
Demonstrated leadership or supervisory experience in a support environment preferred
Strong understanding of customer service processes, technical troubleshooting, and industry best practices
Proficiency in customer relationship management (CRM) software
Ability to manage competing priorities and support a fast-paced technical environment
Ability to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
Ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language desirable

Benefits

Comp & perks

100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
PTO (vacation, sick)
11 paid holidays
Paid birthdays
401k matching (4%)
Growth potential: promotions and new challenges are part of our DNA
A culture built on integrity, mutual respect, and a shared purpose

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportcustomer service processestechnical troubleshootingprocess improvementsworkflow optimizationticket queue monitoringescalation managementoperational efficiencyCRM softwaretelecommunications

Soft Skills

leadershipsupervisory experiencecommunicationproblem-solvingteam performance managementprioritizationadaptabilitycollaborationguidancecustomer relationship management

Certifications

High School DiplomaGEDBachelor’s degree