Race Communications

Communications

• Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2 - 4 days per week
• Employee may be required to utilize personal phone or internet services to perform telecommuting with reimbursement
• Occasional travel to and work from other Race offices or other off-site locations may be required
• Develop, write, and edit internal communications materials, ensuring clarity, consistency, and alignment with company messaging
• Create visual content and graphics to enhance internal communications and engagement
• Produce and edit internal videos and multimedia content spanning various departments
• Identify opportunities to improve communication processes and channels to increase engagement
• Maintain internal communication templates, archives, and documentation
• Support initiatives promoting employee recognition, involvement, and collaboration
• Assist with internal events, content creation for events, and post-event communications
• Gather employee feedback and collaborate on solutions to address communication gaps
• Independently manage assigned projects, timelines, and deliverables with minimal supervision
• Track action items, dependencies, and deadlines, following up to ensure timely completion
• Prepare materials, reports, and updates for review and approval by the Operations Administration Manager
• Provide administrative support for assigned locations, including onboarding/offboarding logistics and workspace setup
• Support compliance tracking, documentation upkeep, and operational recordkeeping as needed
• Assist with event logistics and on-site operational support

Internal Communications & Office Administrator

Administrative Assistant

• Tracks and files permitting, construction, and engineering documentation
• Processes invoices and creates Purchase Requests (PRs)
• Organizes, tracks, and disseminates permit information to appropriate individuals and locations
• Updates and maintains address records
• Uses intermediate to advanced skills in Microsoft Excel for spreadsheet management and joint pole database compliance
• Processes and tracks departmental billing
• Communicates with other departments regarding billing matters
• Reads and interprets construction prints, fiber designs, splice designs, maps, permits, etc.
• Evaluates service requests for new or un-engineered locations, determining feasibility and scope of work
• Evaluates complaint tickets and communicates information internally and externally
• Troubleshoots reported issues with field technicians, providing necessary information and troubleshooting guidance.
• Communicates permit information and restrictions to field technicians promptly
• Tracks, assigns, processes, and clears corrective actions provided by pole owners
• Additional duties as required.

Administrative Assistant I

Human Resources

• Administers and enforces company-wide HR policies, procedures, and practices in alignment with corporate objectives and applicable federal, state, and local employment laws
• Monitors regulatory changes and supports implementation of policy and process updates to maintain compliance
• Coordinates the end-to-end process for ordering, placement, and upkeep of required workplace postings and compliance documentation
• Verifies employment eligibility (Form I-9), conducts audits as needed, and maintains compliant records
• Supports internal compliance reviews, documentation requests, and audit preparation
• Coordinates end-to-end hiring administration including background checks, offer letters, and employment documentation
• Coordinates onboarding execution across departments, and continuous improvement of new hire processes
• Coordinates offboarding processes, including system updates, documentation, compliance coordination, communication
• Administers employee status changes
• Serves as a primary employee resource for benefits, leaves, and HR programs
• Administers leave programs in compliance with federal and state regulations (FMLA, CFRA, and ADA accommodations where applicable)
• Coordinates with managers and employees to support accommodation, return-to-work, and disability-related processes
• Coordinates benefits administration with carriers, brokers, and third-party administrators
• Administers workers’ compensation claims, reporting, and vendor coordination
• Supports workplace injury response processes and return-to-work programs
• Maintains compliance with applicable health, safety, and regulatory reporting requirements
• Tracks and documents required incident and health-related records
• Provides guidance to employees and managers on HR policies, performance expectations, and workplace concerns
• Supports employee relations matters, including documentation, investigations, and resolution, in coordination with HR leadership and the Employee Success Associate
• Assists with corrective action processes to ensure consistency and legal compliance
• Supports performance management cycles and manager coaching efforts
• Supports rollout of HR initiatives including handbook updates, open enrollment, recognition programs, and internal communications
• Assists with engagement initiatives, surveys, and action planning support
• Maintains accurate HR systems, personnel files, and benefits records in compliance with retention requirements
• Generates routine HR reports and supports workforce analytics as needed
• Identifies process gaps and implement improvements to enhance efficiency, accuracy, and employee experience
• Serves as a resource to junior HR team members
• Coordinates or contributes to HR projects and cross-functional initiatives
• Provides operational backup coverage across HR Operations functions

HR Generalist

Manager

• Lead and develop the SMB sales team to achieve revenue and growth targets
• Create and execute sales strategies tailored to the SMB market
• Manage sales pipelines, forecasts, and performance metrics
• Support team members with coaching, ride-alongs, and deal guidance
• Identify and pursue new SMB opportunities within Race Communications’ service areas
• Build and maintain strong relationships with local business communities
• Develop territory plans and outreach strategies to expand market presence
• Collaborate with Marketing to align campaigns with SMB customer needs
• Ensure high levels of customer satisfaction and retention among SMB accounts
• Address escalated customer issues and coordinate solutions across teams
• Oversee onboarding of new SMB clients to ensure smooth service activation
• Partner with Operations, Engineering, and Customer Support to ensure timely service delivery
• Analyze sales data, trends, and KPIs to guide strategy and adjust team direction
• Provide regular performance reports to leadership
• Contribute to annual business planning and market expansion strategies

SMB Manager

• Work will be primarily performed remotely from home office.
• Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement per Race’s current flex agreement.
• Occasional travel to and work from other Race offices or off-site locations may be required.
• Responsible for developing and implementing strategies to ensure timely and relevant dissemination of information to employees across various departments.
• Fostering internal connectivity, sharing important updates, and celebrating achievements within the Race family.
• Communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills.
• Work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor.
• Capable of working independently, as well as collaboratively with other Race team members across teams and levels of organization.

Internal Communications Specialist

Customer Retention Specialist

• The Retention Specialist is a team player with integrity and an ability to lead by example.
• A successful Retention Specialist will stay on track with goals and KPIs while providing an excellent support experience for our customers.
• The Retention Specialist will develop and implement strategies to enhance customer retention, fostering long-term relationships through proactive engagement, personalized solutions, and exceptional service delivery.