Race Communications

Procurement

• Support and oversee procurement activities by coordinating purchasing processes, maintaining accurate records, and ensuring timely ordering and delivery of goods and services
• Work closely with internal stakeholders, suppliers, Accounts Payable, warehouses, and the Finance organization to ensure purchases are made on time, within budget, compliant with policies, and aligned with quality standards.

Procurement Coordinator

Support Engineer

• Respond to incoming customer inquiries via phone, email, or chat regarding service issues, outages, or technical difficulties
• Diagnose and resolve basic technical problems related to internet connectivity, modem/router configuration, phone lines
• Walk customers through step-by-step instructions to resolve issues and provide clear, concise communication throughout the troubleshooting process
• Accurately log customer interactions, issues, and resolutions in the company’s CRM system
• Escalate unresolved or complex technical issues to higher-level support teams while providing detailed documentation of the problem
• Maintain a strong understanding of the company’s products, services, and equipment to provide accurate information and recommendations
• Stay up-to-date with new technology, service updates, and industry trends to effectively assist customers
• Educate customers on how to use equipment and services effectively, ensuring they maximize the value of their telecommunications package
• Provide tips to improve internet speeds, optimize Wi-Fi coverage, and troubleshoot minor issues independently
• Ensure all interactions reflect a professional and empathetic approach, maintaining a high standard of customer service
• Educate customers on product features, usage best practices, and self-service tools to enhance their experience
• Work closely with other support team members, field technicians, and the network operations team to ensure quick resolution of technical issues
• Communicate service outages or network maintenance updates to customers and provide realistic timelines for resolution
• Additional duties as required.

Technical Support 1

Recruitment

• Supports the full recruitment lifecycle by sourcing, screening, and coordinating candidates to meet organizational hiring needs.
• Manages job postings, schedules interviews, extends offers, assists with onboarding, and maintains applicant tracking systems.
• Partners with hiring managers, external agencies, and community organizations to build talent pipelines, enhance employer branding, and ensure a positive candidate experience while maintaining compliance and recruitment metrics.
• Communicates and works effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills.
• Works effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor.
• Capable of working independently, as well as collaboratively with other team members across teams and levels of the organization.

Talent Acquisition Specialist

Communications

• Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2 - 4 days per week
• Employee may be required to utilize personal phone or internet services to perform telecommuting with reimbursement
• Occasional travel to and work from other Race offices or other off-site locations may be required
• Develop, write, and edit internal communications materials, ensuring clarity, consistency, and alignment with company messaging
• Create visual content and graphics to enhance internal communications and engagement
• Produce and edit internal videos and multimedia content spanning various departments
• Identify opportunities to improve communication processes and channels to increase engagement
• Maintain internal communication templates, archives, and documentation
• Support initiatives promoting employee recognition, involvement, and collaboration
• Assist with internal events, content creation for events, and post-event communications
• Gather employee feedback and collaborate on solutions to address communication gaps
• Independently manage assigned projects, timelines, and deliverables with minimal supervision
• Track action items, dependencies, and deadlines, following up to ensure timely completion
• Prepare materials, reports, and updates for review and approval by the Operations Administration Manager
• Provide administrative support for assigned locations, including onboarding/offboarding logistics and workspace setup
• Support compliance tracking, documentation upkeep, and operational recordkeeping as needed
• Assist with event logistics and on-site operational support

Internal Communications & Office Administrator

Administrative Assistant

• Tracks and files permitting, construction, and engineering documentation
• Processes invoices and creates Purchase Requests (PRs)
• Organizes, tracks, and disseminates permit information to appropriate individuals and locations
• Updates and maintains address records
• Uses intermediate to advanced skills in Microsoft Excel for spreadsheet management and joint pole database compliance
• Processes and tracks departmental billing
• Communicates with other departments regarding billing matters
• Reads and interprets construction prints, fiber designs, splice designs, maps, permits, etc.
• Evaluates service requests for new or un-engineered locations, determining feasibility and scope of work
• Evaluates complaint tickets and communicates information internally and externally
• Troubleshoots reported issues with field technicians, providing necessary information and troubleshooting guidance.
• Communicates permit information and restrictions to field technicians promptly
• Tracks, assigns, processes, and clears corrective actions provided by pole owners
• Additional duties as required.

Procurement Coordinator

Technical Support 1

Talent Acquisition Specialist

Internal Communications & Office Administrator

Administrative Assistant I