Assistant Customer Support Manager

Race Communications

Assistant Customer Support Manager ensuring high-quality service delivery for customer support operations. Leading a team and optimizing workflows while strengthening customer relationships and satisfaction.

Posted 7/6/2026full-timeRemote • California, Colorado, Florida, Illinois, Montana, Nevada, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

About the role

Key responsibilities & impact

Assist in leading and supporting a team of customer support representatives through coaching, mentorship, and daily guidance
Reinforce performance expectations, service standards, and departmental goals set by management
Provide real-time support and feedback to team members, helping address performance challenges and customer scenarios
Promote a positive, collaborative, and customer-focused team environment
Support the development and delivery of training programs to enhance customer service skills, product knowledge, and system proficiency
Act as a secondary escalation point for complex customer concerns, account issues, and service-related inquiries
Monitor customer interactions to ensure service quality, consistency, and adherence to standards
Identify opportunities to improve customer support processes and overall service efficiency

Requirements

What you’ll need

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED required
Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred
Minimum of 3–5 years of experience in customer support service within the telecommunications industry preferred
Demonstrated leadership or supervisory experience in a support environment preferred
Strong understanding of customer service processes, technical troubleshooting, and industry best practices
Proficiency in customer relationship management (CRM) software
Ability to manage competing priorities and support a fast-paced technical environment
Ability to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
Ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language a plus

Benefits

Comp & perks

100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
A culture built on integrity, mutual respect, and a shared purpose

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Service ProcessesPerformance MonitoringTraining Program DevelopmentService Quality AssuranceTechnical Support

Soft Skills

CoachingMentorshipEffective CommunicationCollaborationProblem Solving

Certifications

High School Diploma or GEDBachelor’s Degree Preferred