Technical Support 1

Race Communications

Technical Support Representative managing customer inquiries about internet and phone services. Providing troubleshooting and ensuring customer satisfaction for Race Communications in California.

Posted 6/29/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on customer experience, effective communication, and problem-solving skills. Proficient in troubleshooting internet and phone service issues while maintaining detailed documentation and collaboration with support teams.

Highest-signal resume keywords

Customer Support ExperienceTechnical TroubleshootingCRM System ProficiencyNetworking Concepts UnderstandingBilingual Communication (English and Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingNetworking ConceptsModem/Router ConfigurationCustomer Management SoftwareRemote DiagnosticsTyping Speed (40 WPM)Documentation Skills

Soft Skills

EmpathyEffective CommunicationTeam Collaboration

Tools & Technologies

CRM SystemsTroubleshooting Tools

Industry Keywords

Customer ExperienceTechnical IssuesInternet ServicesPhone Services

About the role

Key responsibilities & impact

Provide prompt, professional, and efficient technical support to customers
Serve as the first point of contact for troubleshooting issues related to internet and phone services
Ensure a positive customer experience while resolving technical concerns
Respond to incoming customer inquiries via phone, email, or chat regarding service issues, outages, or technical difficulties
Diagnose and resolve basic technical problems related to internet connectivity, modem/router configuration, phone lines
Walk customers through step-by-step instructions to resolve issues and provide clear communication throughout the troubleshooting process
Accurately log customer interactions, issues, and resolutions in the company’s CRM system
Escalate unresolved or complex technical issues to higher-level support teams with detailed documentation
Maintain a strong understanding of the company’s products, services, and equipment to provide accurate information and recommendations
Educate customers on the usage of equipment and services effectively
Ensure interactions reflect a professional and empathetic approach to enhance customer experience
Work closely with other support team members to ensure quick resolution of technical issues

Requirements

What you’ll need

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED or equivalent combination of education and experience is required
Minimum of one year customer support experience and/or equivalent work environment is required
Familiarity with CRM systems and practices preferred
Basic understanding of networking concepts (e.g., IP addresses, routers, modems, Wi-Fi) preferred
Familiarity with troubleshooting tools and remote diagnostics preferred
Proficiency with customer management software (CRM systems) preferred
Ability to type a minimum of 40 words per minute with accuracy
Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language desirable

Benefits

Comp & perks

100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose