Service Address Specialist

Race Communications

Service Delivery Address Specialist responsible for maintaining accurate service address data for a telecommunications provider. Collaborating with various teams to enhance data quality and resolve discrepancies.

Posted 7/17/2026full-timeLancaster • California • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data quality management and address validation, with proficiency in Microsoft Excel or Google Sheets for data analysis. Strong collaboration skills are essential for partnering with cross-functional teams to enhance data integrity and serviceability.

Highest-signal resume keywords

Data Quality ManagementAddress ValidationMicrosoft Excel ProficiencyTelecommunications Industry ExperienceCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAddress ValidationData AnalysisRight of Entry (ROE) VerificationMulti-Dwelling Unit (MDU) KnowledgeGIS Tools ExperienceTicketing Platforms ExperienceCRM Platforms ExperienceProcess ImprovementReporting

Soft Skills

Attention to DetailEffective CommunicationTask ManagementProblem SolvingPrioritization

Tools & Technologies

PitstopServiceNowSmartyUSPS CASSOSP Ticketing

Industry Keywords

TelecommunicationsISPUtility IndustryNetwork PlanningConstruction

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2 - 4 days per week
Employee may be required to utilize personal phone or internet services to perform telecommuting with reimbursement
Occasional travel to and work from other Race offices or other off-site locations may be required
The Service Delivery Address Specialist is responsible for ensuring the accuracy, integrity, and governance of service address data that supports network planning, construction, provisioning, and customer service operations
This role performs detailed analysis, validation, and remediation of residential and commercial address records
Verifies Right of Entry (ROE) requirements for Multi-Dwelling Units (MDUs)
Maintains accurate service location information across platforms such as Pitstop and related network inventory systems
Partners closely with Network Planning, OSP, Construction, Sales, Customer Support, and Compliance teams to resolve address discrepancies, support serviceability, and improve data quality through reporting, process improvements, and cross-functional collaboration

Requirements

What you’ll need

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED or equivalent combination of education and experience is preferred
2+ years of experience in data entry, data quality management, address validation, or a related operations role required
Strong attention to detail with a demonstrated ability to identify and resolve data discrepancies required
Proficiency with Microsoft Excel or Google Sheets, including filtering, sorting, and basic data analysis required
Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment required
Experience in telecommunications, ISP, or utility industry preferred
Familiarity with address validation tools such as Smarty (formerly SmartyStreets), USPS CASS, or similar preferred
Prior experience with field operations systems, ticketing platforms (e.g., OSP ticketing), or GIS tools preferred
Knowledge of MDU environments, Right of Entry (ROE) processes, or last-mile network construction workflows preferred
Experience working with CRM or network inventory platforms such as Pitstop, ServiceNow, or similar preferred
Ability to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Bilingual communication skills are considered a plus, particularly when serving diverse communities

Benefits

Comp & perks

100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
A culture built on integrity, mutual respect, and a shared purpose