Service Delivery Coordinator

Race Communications

Service Delivery Coordinator managing the end-to-end fiber service delivery for Race Communications. Collaborating with various teams to ensure timely delivery and customer satisfaction.

Posted 7/14/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full-service delivery lifecycle for fiber products, ensuring technical accuracy, timely execution, and effective communication with stakeholders. Proficient in coordinating with cross-functional teams and maintaining high standards of service delivery in a fast-paced environment.

Highest-signal resume keywords

Service Delivery ManagementFiber Service Delivery WorkflowsCRM Proficiency (Salesforce or Similar)Project Coordination in TelecomCustomer Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliveryProject CoordinationFiber Service KnowledgeConstruction ManagementProvisioning ProcessesSLA UnderstandingField Operations CoordinationTicketing SystemsOrder ManagementRisk Identification

Soft Skills

Effective CommunicationProblem SolvingCustomer Service OrientationTeam CollaborationStatus Reporting

Industry Keywords

TelecomFiber ISPICB PartnersDedicated FiberEthernetWholesale ConnectivityPermittingConstruction TimelinesRight-of-Way ConsiderationsMulti-Stakeholder Environments

About the role

Key responsibilities & impact

Manage the full-service delivery lifecycle for Race Communications’ fiber products, from order acceptance through service activation and handoff to support
Validate orders for technical accuracy, serviceability, and construction requirements
Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn-up
Ensure delivery timelines meet contracted intervals and customer expectations
Serve as the primary service delivery contact for ICB partners and direct Business customers
Provide clear and consistent status updates throughout the delivery process
Coordinate delivery activities with channel partners while maintaining Race Communications’ standards and timelines
Support escalations and resolve issues impacting service delivery
Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams
Schedule site surveys, fiber installs, demarc extensions, and service turn-ups
Identify risks related to construction, access, permitting, or third-party dependencies and drive resolution
Work with third-party contractors, construction vendors, and local agencies as needed
Track construction progress, vendor deliverables, and completion milestones
Ensure vendor work aligns with Race Communications’ quality and safety standards
Maintain accurate service delivery records in CRM, order management, and ticketing systems
Document timelines, dependencies, customer communications, and delivery notes
Support service delivery reporting, metrics, and continuous improvement initiatives
Set realistic expectations with customers and partners throughout the delivery lifecycle
Ensure a smooth transition from service delivery to ongoing support and account management
Contribute to a positive customer experience by owning delivery outcomes and follow-through
Additional duties as required.

Requirements

What you’ll need

Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High school diploma or equivalent required
Associates degree (A.A.) or equivalent combination of education and experience is preferred
2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required
Strong understanding of fiber service delivery workflows, including construction and provisioning required
Experience collaborating with customers, partners, and internal teams in fast-paced, multi-stakeholder environments required
Proficiency with CRM and ticketing systems (Salesforce or similar preferred)
Experience supporting ICB / channel partner models preferred
Knowledge of fiber-based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred
Familiarity with permitting, construction timelines, and right-of-way considerations preferred
Experience coordinating field operations and service turn-ups preferred
Understanding of SLAs and enterprise service delivery expectations preferred
Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs
Must be able to speak, read, write, and understand English as the primary language used in the workplace
Spanish bilingual skills are desirable

Benefits

Comp & perks

100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
A culture built on integrity, mutual respect, and a shared purpose
Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA