Support Engineer

• Serve as the strategic bridge between our customers' business needs and Flip’s ecosystem.
• Lead the end-to-end integration journey; from initial requirements gathering to final project delivery.
• Focus on translating complex business workflows into clear technical requirements.
• Manage project timelines with precision, ensuring that stakeholders are aligned and informed.
• Act as a connector between customers, product, and engineering teams to facilitate collaboration.
• Anticipate risks throughout the project lifecycle and resolve blockers proactively.
• Utilize SQL to extract actionable data and troubleshoot integration errors quickly.

Technical Integration Analyst

• Provide remote and onsite technical software support for Circle’s growing portfolio of imaging products to Circle customers throughout the region.
• Analyze, categorize and prioritize customer issues.
• Provide consultative services on customers’ system infrastructure.
• Facilitate optimal cardiology and radiology workflows.
• Engage in clinical production troubleshooting.
• Participate in an on-call rotation for customer support.
• Some travel may be required to provide for on-site customer visits, conferences, trade shows, conducting and receipt of training; travel is expected to be no more than 20% of work time.
• Documentation of all customer feedback / issues and communicating those issues through our ticketing system.

Technical Support Specialist

• Provide expert support across core trust accounting processes, including receipts of funds, disbursement of payments, end-of-month reconciliations, etc.
• Ensure compliance with all relevant trust accounting regulations and standards
• Support clients in resolving financial discrepancies and maintaining data integrity
• Guide users on correct use of Vault CRM financial workflows and processes
• Manage day-to-day client interactions, ensuring a high standard of responsiveness and service
• Take ownership of complex issues, driving them through to resolution with clear, proactive communication
• Troubleshoot system and technical issues, collaborating with product and engineering teams where required
• Maintain detailed and accurate records of all client interactions within the ticketing system

Support Analyst – Trust Accounting, Financials Support

• Determining the difference between service requests, incidents, and problems, and categorising ticket priorities based on business impact.
• Deciding on the most appropriate troubleshooting approach for intermediate technical issues within their competency level.
• Determining when a ticket or issue requires escalation to a Senior Analyst, Development team, or external vendor.
• Judging when to create or contribute to knowledge base articles or process documentation based on recurring issue patterns.
• Disarming the office security alarm when rostered for early shift.
• Identifying and flagging improvement opportunities to the Support Desk Manager for consideration.

Junior Technical Support Analyst – Level 2

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

Support Technician

• Support Country Banking Australia by delivering accurate, timely and customer-focused onboarding, account opening, and KYC/CDD support for new and existing rural banking customers.
• Partner closely with Account Managers, Relationship Analysts and Financial Economic Crime teams to ensure onboarding activity is completed in line with Rabobank policies, AML/CTF obligations, risk appetite, and customer service expectations.
• Contribute to a seamless and compliant experience by acting as a KYC/CDD subject matter resource, coordinating required documents, managing workflow progress, and helping resolve onboarding issues before they impact customers or drawdown timelines.
• Operate in a regulated banking environment and requires strong judgement, attention to detail, stakeholder management and the ability to balance customer outcomes with financial crime, operational risk and compliance requirements.
• Identify onboarding process improvement opportunities and share feedback with the Team Leader – Business Support.
• Coach and mentor colleagues on onboarding, account opening and KYC/CDD process requirements where appropriate.

Relationship Analyst – Business Support

• Help customers solve technical issues through phone, email and remote support.
• Investigate problems, troubleshoot issues and deliver solutions that make a real difference.
• Learn our software inside and out, using testing environments to recreate and resolve customer issues.
• Build strong relationships with customers and become a trusted technical contact.
• Work alongside Development, Product and Customer Success teams to improve products and customer experiences.
• Participate in customer meetings, prepare reports and contribute ideas that improve the way we work.
• Continuously develop your technical knowledge while working on real-world software used by government organisations.

Junior Software Support Analyst

• Provide day-to-day functional support for Dynamics 365 CRM applications, including Sales, Customer Service, Field Service, Marketing/Customer Insights and related Power Platform components
• Analyse client issues and requests, translating them into functional specifications, configuration changes, automation opportunities or development requirements
• Configure and support CRM processes across leads, opportunities, accounts, contacts, cases, queues, SLAs, knowledge management, work orders and customer journeys
• Prepare and maintain functional design documentation, technical notes, test scripts, release notes and support runbooks
• Facilitate workshops and triage sessions with clients to diagnose issues, confirm requirements and drive practical decisions
• Support data migration, data quality, duplicate detection, security role changes and Dataverse configuration activities
• Conduct functional and technical testing of configuration changes, customisations, integrations, patches and release items during sprint and release cycles
• Manage and prioritise support tickets, ensuring timely resolution aligned to SLA commitments
• Contribute to knowledge base articles and shared services documentation to improve team efficiency
• Support SIT, end-user training, UAT, release readiness and go-live activities
• Facilitate functional sessions and support status meetings with clients
• Own service deliverables including documentation, test plans and support artefacts, taking personal ownership of deliverables and outcomes.

Dynamics 365 CRM Support – Finance, Technical

• Problem resolution for software and hardware issues.
• Managing all support requests through to resolution.
• Maintaining documentation.
• Ensure compliance to all IT support procedures.
• Maintaining appropriate user access to application software.
• Perform user account administration.
• PC / Mac operating system builds.
• Training with in house workflow system.
• Ensuring all boardrooms are switched on and working every day.
• Training new starters in email platform, workflow system and server access.
• Registering new users and basic in house training on internal systems (Havas specific training only, not application training)

Junior IT Support Analyst

• Supervise daily operations of technical support teams.
• Handle escalated issues and complaints.
• Create and maintain performance metrics.
• Conduct regular team meetings and coaching.
• Ensure adherence to company policies.
• Ability to grow the business.

Manager, Technical Support

• Manage customer communication and expectations.
• Provide phone, email and chat Support to assigned accounts.
• Provide troubleshooting and debugging of customer problems.
• Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
• Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.
• Escalate critical issues and roadblocks to the Technical Support Manager.
• Be a part of the on-call rotation for the assigned product team

Technical Support Engineer

• Be the first contact point for new customer support requests
• Drive technical issues to resolution
• Collaborate with Sales, Solution Consultants, Engineering and Product management
• Maintain communications with clients on the status of open requests

• Act as the primary interface for incoming support inquiries
• Provide comprehensive support for Tier 1 and designated Tier 2 complexities
• Analyze and remedy concerns regarding platform functionality and integrations
• Route sophisticated technical hurdles to advanced engineers or internal partners
• Manage support interactions involving REST APIs and authentication processes
• Maintain professional dialogue with customers, ensuring consistent status reports
• Leverage internal platforms like Intercom and Jira to oversee ticket lifecycles
• Develop content for the knowledge base and contribute to help articles
• Perform technical validation and testing to replicate bugs reported by users
• Identify emerging support patterns and communicate insights to the team
• Collaborate across Product and Engineering departments to elevate user experience

Associate Technical Support Engineer

• Establish the technical (supplier assurance) function for the UK Services, ensuring Validation assessments adhere to the process and onboarding requirements.
• Key liaison to the existing team structure on how to integrate requirements into the validation process.
• Manage the Supplier Assessment Process from down-selection to close out acceptance of Corrective Action Plans (CAPs).
• Plan for and perform audits of potential suppliers per established checklists to ensure supplier personnel, facilities, and written programs meet supply chain standards.
• Conduct field visits to interview supplier employees, review documents and observe operations.
• Write a post audit report identifying performance to the checklist, including a gap analysis of business capabilities versus UK supply chain requirements.
• Support reporting and monitoring.
• Participation in trade shows, conferences and events.
• Support proposals for additional services.
• Facilitate completion of corrective actions by the supplier through training, liaison and feedback on planned and completed actions.
• Facilitate technical data exchange.
• Provide coaching through the qualification process.
• Liaise with Subject Matter Experts to identify potential products and services.
• As an on-site technical representative, perform periodic post-award assessments of suppliers to ensure performance requirements are being met.
• Assessment of suppliers for Business Maturity.
• Identify weakness in suppliers and help develop and validate corrective actions.
• Conduct and support investigations for non-conforming services and products, as assigned.
• Participate in improvement activities where assessments have identified opportunities for improvement.
• Implement quality assurance training within the Program as required.
• Maintain up to date records and documentary evidence of audits and audit findings such that these can be retrieved at any time.
• Lead, mentor, coach, and guide supplier quality assurance practitioners.
• Execute best practise supplier due diligence auditing framework.
• Ensure that standardised supplier due diligence is applied.
• Development of checklists, process and procedures that relate to validation and qualification activities.
• Develop and document a supplier technical assessment and validation process that can be applied for a trilateral nuclear industrial base.
• Other reasonable duties commensurate with classification level.
• Travel will be required – domestic and overseas.

Technical Support Team Lead – Project Management

• Serve as the first point of contact for IT support requests across Zapier's global employee base.
• Troubleshoot and resolve hardware (Mac), software, and access issues for our employees.
• Perform user account management as part of onboarding and offboarding workflows.
• Identify recurring issues and build runbooks, help articles, and self-service resources to reduce repeat ticket volume.

Support Engineer, IT Systems

• **Why you will love this opportunity as a Customer Support Analyst – Level 2 at Civica**
• This role is central to delivering high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector. The position operates within a collaborative support environment, working closely with customers and internal teams to resolve issues, optimise system usage, and ensure consistent service delivery aligned to SLA commitments.
• The role provides exposure to a specialised product suite in a large-scale, mission-driven environment, enabling the development of deep product knowledge and technical capability. It combines customer engagement, problem-solving, and system support, contributing directly to the reliability and effectiveness of solutions used to deliver essential services.

Customer Support Analyst – Level 2

• Be the first line of technical defence across our lending products
• Diagnose real production issues, query databases, coordinate incident response
• Build knowledge base to enhance team capabilities
• Respond to incoming support tickets and own issues through resolution
• Investigate and resolve complex technical issues
• Identify and co-ordinate the response to production incidents
• Build and maintain runbooks and troubleshooting guides
• Advocate for product improvements or automation

Product Support Engineer

• Lead and grow the team
• Lead, coach, and develop a team of support engineers; set a high standard for investigation rigour and customer communication.
• Run the team's operating rhythm: queue triage, standups, case reviews, escalations and 1:1s.
• Recruit, onboard, and ramp new support engineers as the function scales across regions.
• Provide on-the-spot coaching during live incidents and complex escalations.
• Own support engineering operations
• Own queue health and SLAs across L2 support; ensure timely, high-quality resolution of customer-reported issues.
• Track and report key metrics (response/resolution times, escalation and reopen rates, root-cause categories) and turn them into action.
• Handle the most complex or sensitive technical escalations personally.
• Triage customer reports into well-scoped tickets with clear reproduction steps, evidence, and impact for core Engineering.
• Investigate and resolve hard technical issues
• Root-cause customer issues across the stack using logs, traces, and observability (e.g. Datadog), session data, and the codebase.
• Ship pragmatic data fixes and tightly-scoped code fixes where appropriate, and partner with Engineering to land deeper fixes.
• Use and extend internal tooling to resolve issues safely at scale via permissioned access to internal data and actions.
• Turn signal into durable improvement
• Spot recurring issues and product pain points; codify "tribal knowledge" into runbooks, checks, and self-serve internal interfaces.
• Drive systemic fixes — feed clear, prioritised signals into Product and Engineering and follow them through to resolution.
• Maintain and improve internal and customer-facing support content based on real ticket trends.

Team Lead, Support Engineer

• Own complex escalations from Tier 1, resolving cases with precision, speed, and clear communication back to the customer.
• Troubleshoot and resolve software issues across microservices, APIs, and system integrations.
• Diagnose system anomalies, deployment failures, and configuration issues using deep product and infrastructure knowledge.
• Partner with Engineering and Product to surface, document, and prioritize bugs and feature gaps discovered through support.
• Design, implement, and continuously optimize automated workflows using tools such as Superblocks, n8n, Tines, and webhooks to reduce manual effort and ticket volume.
• Leverage Zendesk automations, triggers, and macros to streamline ticket management and improve response times.
• Analyze ticket trends and support data to identify systemic issues and implement proactive solutions.
• Perform account management request analysis and automate routine, high-volume tasks.
• Collaborate with the broader Support team to understand operational pain points and translate them into scalable automation strategies.
• Build and maintain a high-quality knowledge base; including articles, runbooks, and internal guides — that empower both customers and teammates.
• Document automation processes thoroughly and create training materials that enable the Support team to confidently adopt new tools and workflows.

Support Engineer II

• Provision of IT support services, level 1 tickets
• Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support to the branch (this may be in person or over the phone)
• Keep inventory of all equipment, software, and license users.
• Testing new technology and training users
• Active participation in the implementation of new IT solutions and services

Support Engineer jobs in Australia

See all jobs on JobTailor

Technical Integration Analyst

Technical Support Specialist

Support Analyst – Trust Accounting, Financials Support

Junior Technical Support Analyst – Level 2

Support Technician

Relationship Analyst – Business Support

Junior Software Support Analyst

Dynamics 365 CRM Support – Finance, Technical

Junior IT Support Analyst

Manager, Technical Support

Technical Support Engineer

Technical Support Engineer

Associate Technical Support Engineer

Technical Support Team Lead – Project Management

Support Engineer, IT Systems

Customer Support Analyst – Level 2

Product Support Engineer

Team Lead, Support Engineer

Support Engineer II

ICT Support Engineer – Level 1