Junior Technical Support Analyst – Level 2

PAR Technology

Junior Technical Support Analyst providing friendly, accurate technical support for TASK’s clients. Requires problem-solving skills and technical knowledge for effective incident resolution.

Posted 7/14/2026full-timeSydney • 🇦🇺 AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on troubleshooting intermediate hardware and software issues, utilizing SQL Server databases and API integrations. Maintains a customer service orientation while effectively communicating with both technical and non-technical users.

Highest-signal resume keywords

Technical Support ExperienceSQL Server Database KnowledgeTroubleshooting MethodologyCustomer Service OrientationTicketing Systems (Jira/Confluence)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSQL QueriesAPI Log ReadingIntermediate Hardware IssuesIntermediate Software Issues

Soft Skills

Clear CommunicationProfessionalism Under PressureTeam CollaborationIndependent Work

Tools & Technologies

Windows Operating SystemsPOS/Terminal SystemsTicketing Systems

Certifications & Qualifications

Bachelor’s Degree in ITFull Driver’s Licence

Industry Keywords

SaaS EnvironmentEnterprise SoftwareKnowledge Base ArticlesProcess Documentation

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Determining the difference between service requests, incidents, and problems, and categorising ticket priorities based on business impact.
Deciding on the most appropriate troubleshooting approach for intermediate technical issues within their competency level.
Determining when a ticket or issue requires escalation to a Senior Analyst, Development team, or external vendor.
Judging when to create or contribute to knowledge base articles or process documentation based on recurring issue patterns.
Disarming the office security alarm when rostered for early shift.
Identifying and flagging improvement opportunities to the Support Desk Manager for consideration.

Requirements

What you’ll need

1–2 years’ experience in a technical support, helpdesk, or IT support role; exposure to a SaaS or enterprise software environment is advantageous.
Working knowledge of SQL Server databases, Windows operating systems, POS/terminal systems, API integrations, and ticketing systems (Jira/Confluence).
Demonstrated ability to diagnose and resolve intermediate hardware and software issues, with a structured and methodical troubleshooting approach.
Customer service orientation, able to communicate clearly with both technical and non-technical end users, maintaining professionalism under pressure.
Familiarity with writing database queries and reading API logs to support troubleshooting; formal training or equivalent practical experience acceptable.
Comfortable working both independently and as part of a team, and willing to work flexible hours including weekends when rostered.
Bachelor’s degree in IT or equivalent qualification, or demonstrated equivalent practical experience.
Full Driver’s Licence held.

Benefits

Comp & perks

Understanding of Australian workplace culture, WHS requirements, and professional conduct expectations in a multicultural team environment.
Proactive approach to learning, with genuine appetite to upskill across TASK’s product suite and evolving technical stack.
Reliable, punctual, and organised with strong time management skills; able to manage a ticket queue and competing priorities effectively.