Product Support Engineer

Plenti

Product Support Engineer at Plenti providing technical support for Personal, Auto, Green, and Investor lending products. Diagnosing real production issues and building a knowledge base for the team.

Posted 6/19/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Be the first line of technical defence across our lending products
Diagnose real production issues, query databases, coordinate incident response
Build knowledge base to enhance team capabilities
Respond to incoming support tickets and own issues through resolution
Investigate and resolve complex technical issues
Identify and co-ordinate the response to production incidents
Build and maintain runbooks and troubleshooting guides
Advocate for product improvements or automation

Requirements

What you’ll need

2+ years of relevant technical experience, or a strong CS/SE academic background
Practical SQL proficiency
Working knowledge of REST APIs
Demonstrated problem-solving ability
Observability tooling familiarity
Clear written and verbal communication

Benefits

Comp & perks

Flexible working
Volunteer and study leave to develop your skills
Monthly social events
Office snacks
Company Townhalls
D&I initiatives and events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLREST APIstroubleshootingincident responseproblem-solvingobservability tooling

Soft Skills

communicationteam collaborationadvocacy