Plenti

Support Engineer

• Be the first line of technical defence across our lending products
• Diagnose real production issues, query databases, coordinate incident response
• Build knowledge base to enhance team capabilities
• Respond to incoming support tickets and own issues through resolution
• Investigate and resolve complex technical issues
• Identify and co-ordinate the response to production incidents
• Build and maintain runbooks and troubleshooting guides
• Advocate for product improvements or automation

Product Support Engineer

Full-stack Engineer

• Independently deliver on epics and user stories with minimal guidance from the team lead
• Provide technical guidance and mentorship to junior software engineers
• Collaborate through pair programming when appropriate and offer constructive technical advice
• Perform code reviews to maintain code quality and support team knowledge sharing
• Contribute to domain and technical design discussions, identifying opportunities for improvement and process enhancements
• Perform other team level responsibilities as required ranging from addressing and resolve team BAU, owned microservice enhancement/maintenance work, incident actions and resolutions etc

Product Support Engineer

Software Engineer