Relationship Analyst – Business Support

Rabobank

Relationship Analyst supporting Country Banking Australia by delivering customer-focused onboarding and KYC/CDD support. Partnering closely with Account Managers and Financial Economic Crime teams to ensure seamless onboarding experience.

Posted 7/10/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support Country Banking Australia by delivering accurate, timely and customer-focused onboarding, account opening, and KYC/CDD support for new and existing rural banking customers.
Partner closely with Account Managers, Relationship Analysts and Financial Economic Crime teams to ensure onboarding activity is completed in line with Rabobank policies, AML/CTF obligations, risk appetite, and customer service expectations.
Contribute to a seamless and compliant experience by acting as a KYC/CDD subject matter resource, coordinating required documents, managing workflow progress, and helping resolve onboarding issues before they impact customers or drawdown timelines.
Operate in a regulated banking environment and requires strong judgement, attention to detail, stakeholder management and the ability to balance customer outcomes with financial crime, operational risk and compliance requirements.
Identify onboarding process improvement opportunities and share feedback with the Team Leader – Business Support.
Coach and mentor colleagues on onboarding, account opening and KYC/CDD process requirements where appropriate.

Requirements

What you’ll need

Sound working knowledge of customer due diligence, documentation requirements, customer structures, risk indicators and escalation pathways.
Ability to review complex customer structures, identify gaps, assess risk indicators and determine next steps.
Clear written and verbal communication, including the ability to explain requirements to stakeholders in practical terms.
Ability to develop trust with internal stakeholders and support a customer-centric onboarding experience.
Ability to manage competing priorities, deadlines and workflow queues with limited supervision.
Understanding of account opening, transactional banking, customer onboarding and service delivery processes.
Confident use of Microsoft 365 and relevant banking, workflow or customer management systems.
Sound understanding of the Australian Banking Code of Practice.

Benefits

Comp & perks

Wellbeing leave
Education Assistance Program
Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (up-to 14 weeks paid leave)
Bonus and Additional Leave
Extra Insurance
Rabo Workplace Giving program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Due DiligenceDocumentation RequirementsRisk IndicatorsAccount OpeningTransactional Banking

Soft Skills

Clear CommunicationTrust DevelopmentAttention to DetailJudgementWorkflow Management