Support Engineer, IT Systems

Zapier

Support Engineer in IT Systems at Zapier improving global employee support experience in APAC region. Resolving issues and enhancing support experience through proactive improvements.

Posted 6/19/2026full-timeRemote • 🇦🇺 AustraliaJuniorMid-Level💰 A$117,800 - A$176,800 per yearWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for IT support requests across Zapier's global employee base.
Troubleshoot and resolve hardware (Mac), software, and access issues for our employees.
Perform user account management as part of onboarding and offboarding workflows.
Identify recurring issues and build runbooks, help articles, and self-service resources to reduce repeat ticket volume.

Requirements

What you’ll need

2+ years of direct hands-on experience delivering IT support in a corporate environment, including hands-on Okta administration.
Experience supporting macOS is a strong plus.
Excellent communicator.
Self-directed and comfortable with ambiguity.

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttroubleshootinghardware supportsoftware supportuser account managementOkta administrationmacOS support

Soft Skills

excellent communicatorself-directedcomfortable with ambiguity