Zapier

Financial Planning and Analysis

• Own R&D financial planning and analysis
• Lead forecasting, budgeting, and variance analysis for R&D spend
• Build and maintain models that explain cloud costs, key usage drivers, unit economics, and scaling behavior
• Evaluate and track AI-related spend
• Identify trends, risks, and optimization opportunities across R&D spend
• Build flexible models to support scenario planning and long-term investment decisions
• Prepare clear, concise materials that explain R&D performance
• Enhance forecasting accuracy and improve data flow into FP&A systems

Senior Financial Analyst / Manager – R&D Finance

Account Executive

• Drive revenue for Zapier, owning the entire sales cycle through close.
• You will hunt and build your path to quota attainment using inbound and outbound sources to be successful
• Deeply understand your customers to uncover customer needs and pain points
• Have the patience and curiosity to own the full sales cycle from Lead -> Close -> Expansion to maximize deal value
• Navigate complex multi-party sales and win trust through consultative sales conversations with executives.
• Own sales activity and monthly revenue forecasting in Hubspot/Gong
• Provide recommendations to our product teams to help influence our Enterprise roadmap

Account Executive, Mid Market

• Drive revenue for Zapier, owning the entire sales cycle through close.
• Deeply understand your customers to uncover customer needs and pain points.
• Navigate complex multi-party sales and win trust through consultative sales conversations with executives.
• Collaborate and work with Solutions Engineering, Customer Success Managers, Leadership, etc. to build strategic adoption plans for customers.
• Own sales activity and monthly revenue forecasting in Hubspot.
• Provide recommendations to our product teams to help influence our Enterprise roadmap.

Account Executive, Enterprise

• Serve as the dedicated finance partner for Zapier's self-serve business, working across the Chief Product Officer, SVP of Marketing, and CFO to bring a unified financial perspective to a business that spans multiple functions.
• Build and own the forecasting, reporting, and analytical infrastructure for self-serve, this is largely net-new work, so you'll be defining what good looks like.
• Analyze the self-serve funnel end-to-end: from top-of-funnel acquisition through activation, conversion, expansion, and retention. Identify where the business is leaking value and where the biggest opportunities are.
• Own self-serve unit economics and provide perspective on key levers, pricing, packaging, churn reduction, and growth investments.
• Use SQL and other tools to self-serve data and build analyses that drive decisions, rather than relying on pre-built reports.
• Proactively surface trends, risks, and opportunities to senior leadership. Don't wait for someone to ask the question, be the person who sees the issue first.
• Partner with product and engineering teams to understand how product changes impact financial outcomes, and bring a financial lens to product investment decisions.

Senior Strategic Finance Manager

Software Engineer

• Lead Zapier’s AI Orchestration Zone in partnership with Product and Design.
• Co-own one of the company’s most strategic initiatives, unifying core AI capabilities, driving technical direction, and shaping how AI is applied across Zapier’s products to create differentiated customer experiences.
• Prototype and push the boundaries of applied AI.
• Experiment with new models, tools, and approaches to deliver impactful, production-ready AI features that extend Zapier’s automation capabilities.
• Build and mentor a world-class engineering organization.
• Attract, develop, and retain exceptional talent while fostering a culture of technical excellence, curiosity, and velocity.
• Drive a culture of innovation and technical rigor.
• Balance exploration with execution by turning emerging AI capabilities into scalable, reliable features that create measurable customer impact.
• Foster cross-functional alignment.
• Collaborate with Product, Design, and Go-to-Market partners to define the AI roadmap, ensure execution against company strategy, and translate bold ideas into tangible outcomes.
• Champion engineering excellence.
• Guide architectural decisions, evolve Zapier’s AI infrastructure, and uphold best practices in reliability, scalability, and agile development.
• Shape Zapier’s next chapter.
• Play a key role in defining what AI-powered automation looks like for millions of customers and how Zapier evolves into an intelligent orchestration platform.

Senior Director, Engineering – Applied AI

Manager

• Lead and develop a team of 8+ Technical Support Specialists.
• Spend a minimum of 2 hours per week in customer-facing queues.
• Own 1 to 2 AI or automation initiatives per half.
• Hold accountability for your team’s queue performance and the operational health of Global Support.
• Partner with Support Operations on support ticket deflection and self-service improvements.

Manager – Global Support

Customer Success Manager

• Help customers shape their automation strategy
• Identify and deploy high-value use cases
• Guide customers toward meaningful AI-enabled transformation
• Build relationships that uncover goals, challenges, and priorities
• Advise on automation governance and best practices

Automation Strategist – Customer Success

Full-stack Engineer

• Design and maintain authentication and session systems as Zapier scales to larger and more security-conscious customers.
• Own user session propagation and JWT validation across a multi-service architecture.
• Build enterprise authentication controls and governance APIs.
• Build and maintain platform libraries consumed by dozens of internal teams.
• Treat reliability, latency, and efficiency of auth systems as non-negotiables.
• Respond to authentication-related incidents and participate in on-call rotation.
• Enable Security, Enterprise Response, and product team partners to move faster by removing auth bottlenecks.

Senior Fullstack Engineer, Identity Platform

Engineering Manager

• Lead and develop a team of 4–7 engineers
• Own the engineering strategy for Partner Solutions
• Build deep technical understanding across the team’s domain
• Work with engineering to evaluate and advocate for architectural decisions
• Collaborate across teams for alignment and roadmap success
• Proactively build relationships with stakeholders
• Champion problem-solving and improve engineering processes
• Partner closely with product to align with the roadmap

Engineering Manager, Partner Solutions

Business Operations

• You’ll partner with senior BizOps leaders and cross-functional stakeholders to solve complex problems, lead strategic projects, surface actionable insights, and build systems that help Zapier move faster and operate more effectively.
• You’ll also leverage AI and automation to test ideas and continuously improve how we work.
• Lead or support high-impact, cross-functional initiatives from early problem framing through strategy, planning, and execution.
• Use AI, data, and research to shape decisions. Build prototypes, generate insights, and frame recommendations that influence direction, investment, and prioritization.
• Design and implement operating models within your project scope, including alignment rituals, ownership structures, and goal tracking to drive clarity and accountability.
• Write high-quality communications, including executive summaries, strategy docs, and updates, that clarify priorities and accelerate decision-making.
• Partner with leaders and teams to facilitate decisions, navigate trade-offs, and unblock execution across critical initiatives.
• Improve how we work by evolving playbooks, streamlining collaboration models, and experimenting with new ways of driving effectiveness.

Senior Business Operations Associate

Frontend Engineer

• Build intuitive, unified interfaces for organizing, transferring, and governing assets across accounts and products
• Design and implement BFF and API layers that feed multiple frontend surfaces, built to be componentized and reused consistently across Zapier's entire product expression
• Embed AI technology into core product experiences to proactively surface account management insights and suggestions
• Drive technical alignment with senior leaders and stakeholders across the organization
• Collaborate closely with Design and Product to balance polish with pace, and ship iterative solutions that move the business forward
• Tackle challenges in data standards, compliance workflows, and cross-product integrations
• Deliver fast-paced solutions and POCs, prioritizing impact while balancing short-term execution with long-term technical vision

Senior Frontend Engineer, Enterprise Zone

Solutions Engineer

• Educate our customers as a trusted advisor to their automation and integration efforts.
• Bring accounts to technical close by navigating complex, multi-party sales and designing joint integration architectures with our customers' Engineering teams.
• Partner with our Growth, Engineering, and Product teams to gather and prioritize feedback from prospective customers.
• Drive revenue for Zapier by positioning Zapier as an integral part of customers’ business strategy through value-driven proof-of-concepts, customized demos, and solution discussions.
• Collaborate with cross-functional teams including Engineering, Product, and Customer Success to develop integration architectures and long-term adoption strategies.
• Advocate for customers and influence the product roadmap, ensuring Zapier’s platform evolves to meet the needs of enterprise customers.

Pre-sales Solutions Architect, L2-L3

Accounting Manager

• Serve as the equity accounting subject matter expert
• Partner cross-functionally on equity-related matters
• Own month-end close responsibilities for fixed assets and intangible assets
• Drive process improvement and automation initiatives
• Support the preparation of consolidated financial statements
• Research and document technical accounting matters
• Assist in the preparation and review of audit schedules
• Monitor and strengthen internal controls
• Support the Controller and VP of Accounting on strategic initiatives

Accountant

• Own the recording and reconciliation of cash transactions across multiple entities
• Reconcile bank accounts and payment processors to NetSuite
• Support daily revenue operations by reconciling payment processor reports
• Record and reconcile prepaid expenses and related amortization schedules
• Partner cross-functionally with Payroll, Tax, AP, and other teams
• Support the month-end close process
• Assist with interim and annual audits
• Contribute to process improvement initiatives
• Work within NetSuite, FloQast, Excel, Chargebee and Google Sheets

Accountant, General Ledger

• Own R&D financial planning and analysis
• Lead forecasting, budgeting, and variance analysis for R&D spend
• Build and maintain models explaining cloud costs and key usage drivers
• Evaluate and track AI-related spend
• Drive strategic insights for R&D leadership
• Develop scalable, decision-ready models
• Support executive and board-level reporting
• Improve tools, processes, and data quality