Zapier

Performance Marketing

• Define and execute signal-led outbound strategy for enterprise accounts
• Build and run multi-channel campaigns across outbound, events, webinars, and digital that drive enterprise pipeline from first touch through closed-won
• Write and refine enterprise outbound messaging aligned to Zapier's AI and automation use cases
• Design account-based plays for high-value targets
• Partner directly with Sales to align campaigns with active deal motion
• Run three or more experiments per week across messaging, channels, offers, and timing
• Use AI tools to accelerate execution and build repeatable, scalable workflows

Demand Generation Manager

Manager

• Lead and develop a team of 8+ Technical Support Specialists with clear goals, documented expectations, and coaching systems.
• Own 1 to 2 AI or automation initiatives per half, from defining the opportunity to measuring business impact.
• Hold accountability for your team's queue performance and the operational health of Global Support as a whole.
• Drive proactive support programs like churn prevention and onboarding health checks.
• Partner with Support Operations on support ticket deflection and self-service improvements.

Senior Manager, Global Support

Account Manager

• Lead channel partnership strategy and team
• Own the revenue targets across Solution Partners, experimental motions, and hyperscalers
• Develop and set a high bar for the organization
• Build and evolve program infrastructure for partner success
• Connect channel activity to ARR and provide forecasting to leadership
• Collaborate with internal teams to embed channel motions into sales processes
• Drive partner demand generation initiatives
• Measure ROI of channel efforts and assess market dynamics
• Champion AI-first approaches in pipeline management and team workflows
• Support the development and mentoring of teammates

Director, Channel Partnerships

Software Engineer

• Lead AI Orchestration Zone in partnership with Product and Design
• Prototype and push the boundaries of applied AI
• Build and mentor a world-class engineering organization
• Drive a culture of innovation and technical rigor
• Foster cross-functional alignment
• Champion engineering excellence
• Shape Zapier’s next chapter

Senior Director, Engineering – Applied AI

Backend Engineer

• Serve as a technical leader within the Revenue Zone.
• Shape the long-term platform vision.
• Lead high-impact technical initiatives.
• Own and strengthen revenue-critical systems.
• Guide high-impact technical decisions.
• Partner deeply across Zapier.
• Drive measurable improvements.
• Mentor engineers and raise the technical bar.
• Champion documentation and developer experience.

Staff Engineer, Backend - Revenue

DevOps Engineer

• Design, build, and operate the CI/CD systems, release orchestration, and testing infrastructure that every Zapier engineer depends on.
• Define and evolve the golden paths for how code gets built, tested, and shipped at Zapier.
• Own end-to-end delivery of complex initiatives, from design doc through rollout and impact measurement.
• Build internal tooling and APIs that make Zapier engineers more effective and reduce time from merge to production.
• Debug complex production issues across pipelines and release systems, participate in incident response, and drive systemic improvements.
• Lead technical design discussions and write clear documentation that influences decisions across teams.
• Mentor engineers on the team and raise the technical bar through code reviews, design feedback, and knowledge sharing.
• Partner with the cloud/infra SRE team on the boundary between platform foundation and the delivery layer on top of it.

Software Engineer – Release Engineering

AI Engineer

• Build and evolve shared AI Platform capabilities
• Improve LLM Ops and ML Ops capabilities
• Design and implement systems for performance and reliability
• Identify tooling gaps and standardize best practices
• Collaborate closely with cross-functional teams
• Evaluate emerging AI tools and models

Senior Applied AI Engineer

General Counsel

• Participate in executive leadership decisions as a business partner, not just a legal advisor. Translate company strategy into clear legal priorities; proactively identify and manage company-wide risk.
• Lead, mentor, and scale a high-performing distributed legal team. Build AI-powered, automated legal operations, including playbooks, workflows, intake systems, and metrics. Manage outside counsel relationships, budgets, and performance to maximize value and efficiency.
• Lead legal strategy for Zapier’s products, navigating the rapidly evolving global AI regulatory landscape. Develop and maintain frameworks for risk assessment, transparency, and trust that keep Zapier ahead of regulatory requirements.
• Lead the commercial legal team responsible for enterprise customer agreements, strategic partnerships, vendor contracts, marketing and events agreements, and Zapier ecosystem terms. Partner closely with Sales, Partnerships, and Finance to accelerate deal velocity while managing risk effectively.
• Own Zapier’s global data privacy compliance strategy and execution, including GDPR, CCPA/CPRA, EU-U.S. Data Privacy Framework, and emerging privacy regimes. Oversee regulatory compliance across all jurisdictions where Zapier operates.
• Set the strategic direction for global employment law matters, ensuring the team's policies, handbooks, and practices meet the requirements of a fully distributed workforce across 40+ countries.
• Lead corporate governance matters globally and serve as corporate secretary to the Board. Manage corporate recordkeeping, subsidiary compliance, and governance best practices. Advise on capital structure, equity programs, and strategic transactions, including M&A.

Sales Engineer

• Educate customers on automation and integration efforts
• Drive revenue by positioning Zapier as integral to business strategy
• Collaborate with cross-functional teams to develop integration architectures
• Influence the product roadmap based on customer advocacy

Sales Engineer – Enterprise

Product Marketing

• Define and drive positioning and narrative: Establish clear, differentiated positioning for Zapier’s platform and products, grounded in customer needs
• Shape product strategy and moat: Partner with Product and Engineering to influence roadmap decisions, ensuring we’re building toward a durable competitive advantage
• Transform our GTM motion: Evolve the team from traditional launch cycles to a continuous, release-driven model aligned with product velocity and sales needs
• Align with enterprise sales: Build tight partnerships with Sales leadership to ensure our messaging, packaging, and enablement directly support pipeline and revenue
• Lead and develop the PMM team: Manage a team of ~7 PMMs, setting a high bar for performance, clarity, and impact while creating space for speed and experimentation
• Drive AI-forward marketing: Push the team to adopt AI in how we create, test, and scale messaging, while also shaping how we position Zapier in an AI-first world
• Ensure consistency across the funnel: Partner with Brand, Content, and Demand Gen to deliver a cohesive, compelling story from first touch through close

Director, Product Marketing

• Lead multidisciplinary teams building and evolving Zapier's core services and infrastructure
• Shape the vision and strategic direction for platform engineering
• Establish data-driven approaches for measuring engineering velocity and quality
• Ensure uptime of Zapier's core infrastructure
• Recruit, hire, and develop talent to enhance team performance

Director of Engineering, Infrastructure

• Lead and develop a team of 8+ Technical Support Specialists.
• Spend a minimum of 2 hours per week in customer-facing queues.
• Own 1 to 2 AI or automation initiatives per half.
• Hold accountability for team’s queue performance and operational health.
• Partner with Support Operations to improve self-service and deflection.
• Represent Global Support across the business.
• Apply DIBE practices in hiring and team environment.

Manager/Sr. Manager, Global Support

• Build & Own Critical CI/CD and Deployment Systems
• Design, implement, and operate CI/CD pipelines and deployment workflows
• Improve pipeline performance (duration, reliability, and cost)
• Build and evolve standardized CI templates and Golden Paths
• Implement validation gates, testing strategies, and deployment safeguards
• Contribute to rollout strategies (progressive delivery, feature flags, rollback mechanisms)
• Own Delivery of Complex Initiatives
• Own end-to-end delivery of projects or major components within broader initiatives
• Participate in discovery and solution design with Tech Leads and cross-functional partners
• Define technical approaches through design docs, spikes, or PoCs
• Break down work into clear, executable tasks and drive them to completion
• Proactively identify risks, tradeoffs, and scope changes
• Ensure work meets the Definition of Done, including reliability, observability, and rollout readiness
• Drive Technical Design & Decision-Making
• Lead design efforts for your projects and contribute to broader system design
• Evaluate tradeoffs across performance, cost, reliability, and developer experience
• Write clear technical design documents and influence decisions through strong reasoning
• Raise and resolve ambiguity, proposing pragmatic and scalable solutions
• Collaborate Across Platform & Engineering
• Partner with Infrastructure, Security, and other engineering teams
• Work with Product and Design (when applicable) to align on scope and tradeoffs
• Support adoption of platform tooling and CI/CD standards
• Communicate progress, risks, and decisions clearly in an async-first environment
• Improve Reliability, Observability & Performance
• Define and improve delivery metrics (lead time, deployment frequency, failure rate, cost)
• Build and maintain observability across pipelines and deployment systems
• Debug complex production issues and participate in incident response
• Identify systemic issues and drive improvements proactively
• Raise the Engineering Bar
• Review code and designs, providing high-quality feedback
• Uphold strong standards for testing, reliability, and maintainability
• Contribute to improving team practices, tooling, and workflows
• Share knowledge and mentor other engineers through technical guidance (without formal people management)

DevOps Engineer, Release Engineering – Platform, CI/CD

• Build, evolve, and maintain enterprise-grade integrations for our highest-priority customers.
• Lead important projects from start to finish using agentic coding workflows.
• Design and operate agent "harnesses" — prompts, tools, test suites, sandboxes, and guardrails.
• Work directly with cross-functional stakeholders to ensure integrations and agents are solving the right problems.
• Support teammates across experience levels via pair-programming, code and prompt reviews, and mentoring.

Backend Engineer – Enterprise

Program Manager

• Own the incident program. Lead the design, evolution, and governance of incident processes across the Build organization both response and post-incident processes.
• Ensure workflows are consistent, auditable, and aligned with enterprise expectations.
• You are the DRI for incident management as a program.
• Design and ship repeatable AI tools: automated incident summarization, intelligent severity classification, AI-assisted root cause analysis, postmortem draft generation, and more.
• Turn one-off AI experiments into durable workflows that compound over time.
• Create clarity in ambiguity, align stakeholders, and drive decisions across teams and zones.
• Serve as the point of contact for questions related to incident process, expectations, and best practices.
• Identify recurring org friction, drive root-cause solutions, and implement fixes that persist beyond individual incidents.
• Build, maintain, and refine dashboards and reports using Databricks, Looker, and related tools.
• Translate data into actionable insight: identify trends, risks, weak signals, and hotspots.
• Communicate findings to the right audiences.
• Instill rigor and accountability. Coach responders and incident roles (Incident Commander, Support Leads, and new roles as they emerge).
• Produce and maintain clear documentation (playbooks, templates, guides) and deliver training for all incident roles and stakeholder groups.
• Collaborate with engineering leads, EMs, product, support, security, GTM, and leadership to strengthen practices.
• Step into incident response roles during business hours as appropriate to experience the work firsthand and inform program improvements.