Zapier

Technical Recruiter

• Advise hiring managers, directors, and executives on talent strategy and complex technical hiring decisions
• Drive talent intelligence and market mapping for an entire department or vertical
• Use AI to design repeatable workflows, improve recruiting outputs, and increase team efficiency
• Build future-looking recruiting plans, including compensation analysis and competitive positioning recommendations
• Partner across recruiting, operations, and hiring teams to solve process bottlenecks and improve hiring effectiveness
• Lead AI transformation, process improvement, and high-impact projects improving candidate experience, stakeholder satisfaction, and recruiting systems at scale
• Mentor teammates through hands-on problem-solving and raise the technical recruiting team’s overall capability
• Lead talent brand initiatives, including events, platform presence, and targeted attraction campaigns aligned to Zapier’s EVP

Lead Technical Recruiter

Operations

• Own incident tooling operations. Maintain the reliability and configuration of incident.io, PagerDuty, Slack-based workflows, on-call rotations, and escalation paths. Monitor integrations and automations for issues. Fix what breaks.
• Build and maintain AI-powered workflows. Design and ship repeatable automation: incident thread summarization, postmortem draft generation, follow-up triage, severity classification, and data hygiene workflows. Turn one-off experiments into durable systems that compound over time. Keep improving them.
• Build and sustain the IC community. Grow and maintain a community of practice for Incident Commanders and Support Leads. Run regular touchpoints, share learnings across incidents, and coach responders on what good looks like. You are a resource others come to — not just a system operator.
• Operate data and reporting systems. Build, maintain, and troubleshoot dashboards and reports (Databricks, Grafana, Looker). Ensure data quality, field completeness, and metric accuracy. Surface trends and operational signals to the Incident Program Manager before they become problems.
• Maintain documentation and enablement assets. Keep playbooks, templates, and incident guides current and usable under pressure. Flag gaps where program-level guidance needs updating. Be the go-to resource for questions about tooling and process.
• Drive continuous improvement. Participate in incidents and postmortem reviews. Identify patterns across incidents. Implement improvements based on hands-on observation. Surface recurring friction to the Incident Program Manager with recommended solutions, not just problems.
• Partner across the org. Incidents touch Engineering, Support, GTM, Legal, and Finance. You coordinate across these teams without needing the Program Manager to broker every conversation. You know who to loop in, when, and how to communicate what they need to act.
• Support the incident program at scale. As the program expands to cover Support, Legal, PR, and Finance, help onboard and enable new stakeholder groups. Build the infrastructure that lets the program run self-sufficiently — including during your own PTO.

Incident Operations Specialist

Software Engineer

• Define and drive the strategy and roadmap for Zapier's Enterprise Governance bet.
• Own the org’s technical point of view on identity, access, audit, and policy.
• Make the staffing and investment trade-off calls across initiatives.
• Own the technical roadmap for the systems that let enterprises govern AI.
• Define what safe, accountable AI-native engineering practice looks like.
• Identify and implement AI-powered tooling that accelerates your teams' delivery velocity and quality.
• Be accountable for the reliability of Zapier's identity, audit, and admin infrastructure.
• Build bench strength and resilience across critical systems as the team grows.
• Partner directly with Sales and Customer Success.
• Take ownership by default on cross-org technical initiatives.
• Build on and further develop the strong enterprise engineering organization.
• Ensure managers and ICs have clear growth paths and feedback they need to improve.

Director, Engineering – Enterprise

Financial Planning and Analysis

• Serve as the dedicated finance partner for Zapier's self-serve business.
• Build and own the forecasting, reporting, and analytical infrastructure for self-serve.
• Analyze the self-serve funnel end-to-end: from top-of-funnel acquisition through activation, conversion, expansion, and retention.
• Proactively surface trends, risks, and opportunities to senior leadership.
• Partner with product and engineering teams to understand how product changes impact financial outcomes.

Senior Manager, Strategic Finance – Self Serve and New Products

Security Engineer

• Set and deliver the security strategy for an AI-native SaaS platform.
• Lead a team of Application Security, Infrastructure Security, Detection & Response, and GRC engineers.
• Partner closely with executives, Enterprise Governance, GTM, Product, Engineering, Legal, and Risk.
• Protect millions of customers from having their API credentials, data, and AI-driven workflows compromised.
• Own and evolve the risk management program: identify and quantify enterprise risk.
• Lead company-wide security change — standards, golden paths, technical gates, vendor and procurement patterns.
• Stay on the bleeding edge of AI, frontier models, and the evolving threat landscape.

Lead Technical Recruiter

Incident Operations Specialist

Director, Engineering – Enterprise

Senior Manager, Strategic Finance – Self Serve and New Products

Senior Director, Security